Assistant Capacity Co-Ordinator

6 days ago


Wolverhampton, United Kingdom The Royal Wolverhampton Nhs Trust Full time

Job summary To work alongside the Capacity Co-ordinator to ensure clinical capacity demands of the service are met including Theatre and OPD To ensure that all targets are met Cancer Waits RTT SLA's To deputise in the absence of the Capacity Co-ordinator to ensure continuity of service To work as a key member of the Directorate to provide operational support To work on their own initiative and manage own workload to ensure that the priorities of the service are met Main duties of the job Ensure Consultant & Registrar clinics are set up as per Activity Rota, and clinics provided reflect the demand Escalate any discrepancies or deficiencies to the Capacity Co-ordinator Provide support to the Capacity Co-Ordinator, in the validation of RTT pathways Provide support by allocating appointments for patients where it is identified that there is insufficient capacity to accommodate within the clinically determined timeframe, ie Fast Track, clinically urgent, RTT and ward discharge patients.
Ensuring tracking mechanisms are in place to ensure such appointments are monitored on a daily basis to avoid patients being 'lost "or delayed to follow up.
Escalate underutilised clinics, appointment slots, short notice requests and/orissues to Capacity Co-ordinator Use own initiative to plan time effectively and prioritise incoming work on a daily basis, including responding appropriately and communicating clearly in relation to urgent/important and unpredictable issues.
To liaise with other member of the Directorate teams - appointments, waiting lists etc, to ensure capacity is fully utilised appropriately To update and maintain accurate information to facilitate timely patient management Ability to communicate clearly both verbally and in written form with all levels of staff both within the Trust and outside agencies.
Be able to deal with difficult situations both face to face and over the telephone, ensuring all Confidentiality guidelines are met About us The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve.
We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow.
We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.We are delighted that we have been rated as "Good" by CQC.
We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Job description Job responsibilities Ensure Consultant & Registrar clinics are set up as per Activity Rota, and clinics provided reflect the demand Escalate any discrepancies or deficiencies to the Capacity Co-ordinator Provide support to the Capacity Co-Ordinator, in the validation of RTT pathways Provide support by allocating appointments for patients where it is identified that there is insufficient capacity to accommodate within the clinically determined timeframe, ie Fast Track, clinically urgent, RTT and ward discharge patients.
Ensuring tracking mechanisms are in place to ensure such appointments are monitored on a daily basis to avoid patients being 'lost or delayed to follow up.
Escalate underutilised clinics, appointment slots, short notice requests and/or issues to Capacity Co-ordinator Use own initiative to plan time effectively and prioritise incoming work on a daily basis, including responding appropriately and communicating clearly in relation to urgent/important and unpredictable issues.
To liaise with other member of the Directorate teams appointments, waiting lists etc, to ensure capacity is fully utilised appropriately To update and maintain accurate information to facilitate timely patient management Ability to communicate clearly both verbally and in written form with all levels of staff both within the Trust and outside agencies.
Be able to deal with difficult situations both face to face and over the telephone, ensuring all Confidentiality guidelines are met Good computer skills to operate and update several IT software packages used by the Trust and Patient Access.
To be flexible in order to facilitate the demands of the service and changes within the service To assist the Capacity Co-ordinator to ensure systems, policies and audit processes are in place to monitor and evaluate quality standards relative to the service The post holder must at all times carry out his/her responsibilities with due regard to the Trusts Policys for example Equal Opportunities Policy , Confidentiality & Health and Safety The post holder to ensure they are fully compliant with all relevant mandatory training requirements Person Specification Essential Essential Good communication skills Good Computer skills GCSE level; C or above English and Maths (grade 4 and above) PAS or Clinical Web Portal knowledge Desirable Two years NHS administrative experience or equivalent Customer Services skills


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