Income Management Officer
5 days ago
Job Title: Income Management Officer Contract Type: PermanentSalary: £29,918.33 per annum (£32,903.27 per annum is achieved after 12 months successful performance in role)Working Hours: 35 hours per weekWorking Pattern: Monday - Friday between 8am-6pmLocation: Leicester If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter.
At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as an Income Management Officer You will maximise and sustain rental income and other debts including former tenant arrears and rechargeable repairs, garages and court costs by carrying out collection and arrears prevention activity.
Acting as case owners ensuring the most appropriate prevention and collection strategies are applied with the aim of preventing homelessness and sustaining tenancies.
Managing inbound and outbound telephone calls as well as other customer contact, agreeing and monitoring payment plans and collecting payments; providing advice, support and guidance to customers and colleagues as appropriate on the debt collection and arrears prevention processes which includes legal action.
For this role, ideally you have homeownership debt recovery experience.
About youWe are looking for someone who is customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base and has experience of working in a housing environment.
Why Riverside?At Riverside, we're a housing association with a difference – enhancing the everyday for all our customers.
For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK.
Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you'll enjoy:• Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available• Investment in your learning, personal development and technology• A wide range of benefitsDiversity and Inclusion at Riverside: We are inclusive.
At Riverside, we value diversity in all its forms.
We foster a workplace where all individuals are respected, empowered, and heard.
Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability.
If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.Applications may close before the deadline, so please apply early to avoid disappointment Role Profile Support the delivery of the total debt management strategy through prevention, early intervention and effective arrears recovery strategies.
Ensure prompt and effective outcomes in in accordance with policy and procedure to apply the right intervention at the right time, working in collaboration with Early Intervention Officers, Housing Services and Tenancy Sustainment Services.
Proactively manage customer contact including inbound and outbound calls, text messages and other digital channels to carry out effective debt collection and arrears prevention activity.
Proactively manage customer accounts and use early intervention methods to minimise legal cases.
Take an active role in case reviews to ensure all avenues are covered to prevent evictions.
Ownership and management of legal stage cases.
Ensure high quality court documentation and preparation, working in partnership with Housing Officers to achieve the desired outcome and prevent homelessness where possible.
Risk assess all legal actions.
Responsible for achievement of income performance targets; specifically relating to rent arrears recovery and other debts whilst working to sustain tenancies Use digital channels of communication as appropriate, including the workflow management system, to escalate decisions and direct tasks to progress debt collection, tenancy sustainment and arrears prevention cases.
Use data analysis, customer segmentation and profiling tools to identify likely payment patterns and target your contacts accordingly Work in partnership with Housing teams to review total debt performance of Housing patches and agree the most appropriate action for customers where arrears are escalating.
Provide supportive and meaningful advice to customers around welfare reforms and Universal Credit.
Signposting where appropriate, to ensure customer understand debt collection requirements, consequences of non-compliance and additional support available from third parties.
Carry out financial account activity, including taking payments, reviewing customer's income and expenditure to set affordable payment plans to ensure effective debt collection in line with agreed processes.
Identify vulnerable customers, particularly those who would benefit from an alternative payment arrangement, making a referral to the appropriate Housing Officer/tenancy sustainment team for a follow-up.
Negotiate, agree, monitor and review affordable and sustainable payment plans with customers, in line with agreed policy and processes.
Carry out appropriate checks, including welfare benefit checks, to ensure the appropriate course of action is followed.
Liaise with Internal and external stakeholders as appropriate to ensure case management is progressed in line with agreed standards, timescales and targets.
Contribute to the continuous improvement of processes and procedures.
Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.
Ensure that all data protection requirements are met in accordance with the Group's policy, procedures and statutory requirements.
Ensure that health and safety requirements are met in accordance with the Group's policy, procedures and statutory requirements.
Person specificationKnowledge, Skills and ExperienceEssential Customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base.
Experience of working in a housing environment.
Effective negotiation skills, managing business and customer requirements to a mutually agreeable solution.
Proven track record of problem solving.
Ability to remain calm in a pressurised environment.
Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities Excellent team player who can work flexibly to meet business requirements
-
Income Contact Officer
6 months ago
Leicester, United Kingdom PA Housing Full time**A little bit about what we are looking for...** We embrace the future of work with our hybrid working model, offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately 2-3 days per week in the office with the remainder being from the comfort of your own home. However please...
-
Income Contact Officer
6 months ago
Leicester, United Kingdom PA Housing Full time**A little bit about what we are looking for...** We are happy to offer hybrid working with this role; You will be required to be in the office for around 2/3 days per week with the rest being from home, however please bear in mind we may need you to be in the office more within your probation and training. It's important to us that you feel fully ready and...
-
Income Contact Officer
6 months ago
Leicester, United Kingdom PA Housing Full time**Job reference**: 000726 **Salary**: £32,009 **Location**: Bede Island - Leicester **Employment type**: Permanent **Hours Per Week**: 35 **A little bit about what we are looking for...** We are happy to offer hybrid working with this role; You will be required to be in the office for around 2/3 days per week with the rest being from home, however...
-
Income Management Officer
1 week ago
Leicester, United Kingdom Riverside Full timeJob Title: Income Management Officer Contract Type: Permanent Salary: £29,918.33 per annum (£32,903.27 per annum is achieved after 12 months successful performance in role) Working Hours: 35 hours per week Working Pattern: Monday - Friday between 8am-6pm Location: Leicester If you share our values and are excited about making a...
-
Income Legal Officer
5 months ago
Leicester, United Kingdom PA Housing Full time**A little bit about what we are looking for...** This role will provide a legal enforcement service to the Income Services Department including preparation, issuing and enforcement of Rent Possession and Money Claim proceedings relating to rent arrears and debt owed to PA Housing by current and former residents; preparation of pre-trial legal documentation...
-
Rental Income Maximiser
6 days ago
Leicester, Leicester, United Kingdom Riverside Full timeAbout the Role:This role is responsible for maximising and sustaining rental income and other debts through effective collection and arrears prevention strategies. You will work closely with Early Intervention Officers, Housing Services, and Tenancy Sustainment Services to ensure prompt and effective outcomes in accordance with policy and procedure.Key...
-
Office Manager
1 month ago
Leicester, United Kingdom CV-Library Full timeOffice Manager We are recruiting exclusively for an Office Manager for a Leicester SME company. Our client is looking to recruit a candidate who is hands on and willing to support in all transactional areas of finance when needed. The duties will vary from day to day and the role is viewed as a support position. In this role you will be reporting to the...
-
Office Administrator
5 months ago
Leicester, United Kingdom Bellrock Property and Facilities Management Full time**Office Administrator** At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are...
-
Office Manager
5 months ago
Leicester, United Kingdom AT Management Full time**Job Title**: Office Manager (12 Month FTC Maternity Cover) **Location**: Leicester **Salary**: £25k - £28k per annum DOE **Job type**: Full Time (12 Month FTC Maternity Cover) **About Us** AT Management (ATM) is an established contact centre which provides Customer Service/Sales solutions for major companies across the UK. We specialise in what we...
-
Finance Officer
5 days ago
Leicester, United Kingdom CV-Library Full timeRECfinancial are pleased to be recruiting exclusively for a Leicester based client, who are keen to recruit a Finance Officer reporting into the Finance Manager. This will be a full-time temporary role, working on a hybrid basis Monday to Friday. The successful candidate will have a fantastic opportunity to join an established vibrant business, within a...
-
Finance Officer
3 days ago
Leicester, United Kingdom RECfinancial Full timeRECfinancial are pleased to be recruiting exclusively for a Leicester based client, who are keen to recruit a Finance Officer reporting into the Finance Manager. This will be a full-time temporary role, working on a hybrid basis Monday to Friday. The successful candidate will have a fantastic opportunity to join an established vibrant business, within a...
-
Finance Officer
1 week ago
Leicester, Leicester, United Kingdom Page Personnel Full timeI am delighted to be supporting a business in Leicester, UK, in their search for a Finance Officer. This role is ideal for someone with prior experience working at a finance officer level, preferably within the housing sector.Job OverviewThe successful candidate will work alongside other finance colleagues to ensure all transactions are fully reconciled and...
-
Office Administrator
6 months ago
Leicester, United Kingdom Timbateq Ltd Full timeTimbateq is a leading bespoke and specialist joinery manufacturer providing high-end bespoke joinery to residential and commercial clients. An excellent opportunity has arisen for an office administrator to join our team on a permanent basis. The office administrator will be responsible for providing overall support to the business including: - To provide...
-
Office Receptionist
6 months ago
Leicester, United Kingdom Clifton Packaging Group Full timeGreet and welcome guests as soon as they arrive at the office - Direct visitors to the appropriate person and office - Answer, screen and forward incoming phone calls - Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) - Receive, sort and distribute daily mail/deliveries - Maintain...
-
Office Administrator
6 months ago
Leicester, United Kingdom Gaffar Packaging Ltd Full timeGaffar Packaging Ltd is one of UK's leading wholesalers in Food Packaging, Catering Disposables, Mailing Supplies, Janitorial Products, PPE Supplies, Plastic & Paper Bags, Printed Bespoke Packaging and Eco-Friendly Packaging. We are looking for an office administrator to join our team. **Key Responsibilities**: - Answer incoming calls - General admin...
-
Office Administrator
5 months ago
Leicester, United Kingdom Imperial International Ltd Full timeJoin our team as an Office Administrator at Imperial, one of the largest kitchenware suppliers in the UK home to Scoville and Eaziglide. We are rapidly expanding our team and are in search of a dedicated individual to play a pivotal role in ensuring the smooth functioning of our office operations. **Office Administration**: - Oversee day-to-day office...
-
Office Administrator
6 months ago
Leicester, United Kingdom Imperial International Ltd Full timeJoin our team as an Office Administrator at Imperial, one of the largest kitchenware suppliers in the UK home to Scoville and Eaziglide. We are rapidly expanding our team and are in search of a dedicated individual to play a pivotal role in ensuring the smooth functioning of our office operations. **Office Administration**: - Oversee day-to-day office...
-
Office Coordinator
1 month ago
Leicester, Leicester, United Kingdom beBee Professionals Full time £25,000 - £35,000At beBee Professionals, we are seeking a highly skilled and efficient Administrator to join our team in Leicester, United Kingdom. This role is crucial for ensuring the smooth operation of our day-to-day activities and effective communication within the company.Key Responsibilities:Manage incoming correspondence and maintain office supplies and equipment...
-
Centre Administrator
6 months ago
Leicester, United Kingdom Savills Management Resources Full time**Purpose of the Role** The role of Administrator is pivotal to the success of the Centre Management operation as this person will act as the front of house for the management suite and will need to ensure that they build and maintain the relationship between customer (tenants), visitors, contractors and the centre management. The successful applicant will...
-
Office Coordinator
2 months ago
Leicester, Leicester, United Kingdom beBee Professionals Full time £25,000 - £35,000Administrative Support RoleWe are seeking a highly organized and efficient Administrator to provide administrative support for our team in Leicester, United Kingdom. This role is essential for ensuring smooth day-to-day operations and effective communication within the company.Key Responsibilities:Handle incoming correspondence and maintain office supplies...