Compliance And Complaints Co-Ordinator
3 weeks ago
Shape the future of compliance and customer care in the insurance industry with a role that makes a real difference.
We are currently partnering with one of our key clients in their search for a Compliance and Complaints Co-ordinator.
This is a newly created role thats ideal for someone with experience in complaints / compliance within insurance who really wants to make an impact in their next role
The Compliance and Complaints Co-ordinator role will be 70% complaints management and 30% compliance co-ordination.
Flawless organisational and communication skills, as well as emotional maturity, are absolutely essential for this position
Key Responsibilities: Compliance Monitoring & Risk Management: Support compliance with FCA regulations and internal standards, ensuring risks are identified and mitigated.
Help maintain a culture of ethical compliance and customer fairness.
Customer Complaints Management: Manage the complaints process, ensuring timely and fair resolution in line with FCA DISP requirements.
Identify trends and root causes and suggest process improvements.
Vulnerable Customer Support: Ensure the companys processes meet FCA guidelines for vulnerable customers.
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