Business Administration Apprentice

2 weeks ago


Stretford, United Kingdom First 360 Apprentice Full time

**Can you commute to Stretford M32?**

**Are you interested in starting a career in Business Administration?**

Our client is looking for an Apprentice Administration Assistant to join the team

The Administration Department provides support to all areas within the business as well as acting as the first point of contact for our interpreters and clients. The role offers a great opportunity to learn a wide variety of skills within a fast-paced growing area of the business, whilst working towards your Business Administration Level 3

**Key Responsibilities**
- Manage a large amount of inbound calls in a professional manner, provide advice, resolve queries and liaise with other departments
- Ensure full communication is kept with interpreters and clients regarding their bookings when dealing with any queries.
- Data entry, for example inputting bookings onto our booking portal.
- Work collaboratively with the booking co-ordinators to build up a successful relationship, also helping them when their workload is high.
- Develop good working relationships with clients' being sympathetic and understanding to their needs, whilst dealing with their queries efficiently and effectively
- Develop good working relationships with linguists ensuring their queries are dealt with efficiently and effectively.
- Assist other departments when administration support is needed.
- Work efficiently as a team to ensure all staff meet targets.
- Troubleshooting to ensure we provide the best possible service in unexpected scenarios.
- Assisting the Telephone Department with conference calls
- Supporting onboarding of new clients

**Requirements**:

- An energetic team player
- Keen to learn new skills
- Be able to work in a fast paced, pressured environment 
- Keen to learn about how this role supports the wider business
- Attention to detail
- Have an interest to develop your knowledge in the interpreting translation language industry
- Be able to work under own initiative in a pro-active manner Decisions and Judgements
- Evaluation of clients’ and colleagues needs by prioritising workloads during busy periods
- Proactively communicating with your team during increased workloads
- Answer interpreter and client queries on Interpreting Service rules and codes of practice
- Determine if queries or complaints must be escalated to management

Our training provider is one of the leading Business Administration training providers in the North West. Who will come to the workplace and work with you on a one - to - one basis to help you towards completing you level 3 advanced business administration qualification.

**Apprenticeship Details**

This is a **Level 3 Advanced Business Administration Apprenticeship.** You will be paid at the apprenticeship wage of £6.40/hour

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

**Job Types**: Full-time, Apprenticeship

Pay: From £6.40 per hour

Schedule:

- 8 hour shift

Supplemental pay types:

- Performance bonus

Application question(s):

- How long is your commute to Stretford M32?

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- UK Driving Licence & Access to a Car (preferred)

Work Location: In person



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