Clerical Officer

Job summary To provide a comprehensive high level, efficient, accurate and promptadministrative service to all stakeholders by assisting in the smooth running of the a member of the Administration Team, a flexible approach to the post isessential to enable prioritising the different workloads and duties.Excellent communication and interpersonal skills are required to carry out dutieswith tact, diplomacy and sensitivity.
Make sound decisions and judgementsusing initiative and level of authority as agreed with Line Manager.Knowledge and understanding of the structure, policies, management andoperational procedures within the department and the Health Board as requiredin order dealing with internal and external enquiries in a competent and confident manner.
Main duties of the job Correct and accurate use of WPAS, including use of registration and outpatients screens.
Comply with agreed method of tracking case notes to ensure they can be found at any time.
Preparation of the daily session lists using appropriate computer system.
To maintain case notes in the department in good condition and repair damaged notes as and when required.
Compile case notes for new patient attendees at clinic.
Collect and distribute patient case notes or urgent items manually when required to and from other areas of the hospital.
Retrieve and return hospital case notes from other departments within the hospital as and when requested by the medical staff.
Open and prioritise incoming mail ensuring distribution to the appropriate person.
Make appointments on WPAS system at designated times Outcome clinic appointments on WPAS The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients.
The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales .
Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.Please check your email account regularly.
Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.Applications may be submitted in Welsh.
Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification English Essential GCSE Maths and English Desirable Ability to speak Welsh English Essential Good computer skills Desirable Knowledge of WPAS/ Hospital administration systems English Essential Experience within a busy office Desirable Previous NHS experience English Essential Flexible attitude towards duties and responsibilities Desirable Enthusiastic, confident with a positive attitude