Application Support Team Leader

1 week ago


Ledston, United Kingdom System C Full time

Description Background: We are currently seeking an Application Support Team Lead to join our team in supporting local authorities in utilising Liquidlogic's market leading Social Services and Case Management software.
Duties and Responsibilities: Overall responsibility for an Application Support team.
Triaging all tickets, assigning to appropriate team members.
Manage the workload of the team to ensure effective use of time.
Line management of an Application Support team including leave requests, annual reviews and staff performance, in conjunction with the Head of Application Support.
Prioritise and manage a wide range of live issues.
Work closely with the Liquidlogic Application Support Engineers to resolve problems.
Help analyse the workload of an Application Support team to identify and resolve high volume problems.
Ensure team are sufficiently trained and supported and be available for questions and requests for help.
Manage customer escalations and ensure high priority calls are dealt with quickly and efficiently.
Work with the Implementation team at project transition to ensure a smooth handover, and where necessary arrange dedicated resources to help triage customer specific issues.
Interact with other internal departments to help resolve issues.
Have overall ownership of the JIRA customer calls.
Skills and Experience: This is a role which requires good interpersonal skills, technical understanding, and the ability to lead a team.
This is together with the skills outlined below: Strong ability to prioritise and execute tasks.
Team Leadership skills.
Strong Analytical Skills.
In depth knowledge and experience of the Liquidlogic product set.
In depth knowledge and experience of SQL Server.
In depth knowledge and experience of writing SQL / TSQL queries for fixing data issues.
Strong written and verbal communication skills across all disciplines.



  • Ledston, United Kingdom Creative Support Full time

    Creative Support are looking for an enthusiastic and experienced Team Leader with a good understanding of learning disabilities, mental health and autism.The successful applicant will be joining a collaborative and knowledgeable team, to support the Senior Service Manager to support with the management of existing services and to support with the development...

  • Team Leader

    3 weeks ago


    Ledston, United Kingdom Creative Support Full time

    We have an exciting opportunity for a positive and professional individual, who enjoys supervising and coaching staff alongside providing great care and support in promoting independence.We are seeking an experienced person for the role of Team Leader with a strong work ethic who can share our vision of providing a person-centred, strengths-based service...

  • Team Leader

    3 weeks ago


    Ledston, United Kingdom Creative Support Full time

    We have an exciting opportunity for a positive and professional individual, who enjoys supervising and coaching staff alongside providing great care and support in promoting independence.We are seeking an experienced person for the role of Team Leader with a strong work ethic who can share our vision of providing a person-centred, strengths-based service...

  • Team Leader

    3 weeks ago


    Ledston, United Kingdom Creative Support Full time

    We have an exciting opportunity for a positive and professional individual, who enjoys supervising and coaching staff alongside providing great care and support in promoting independence.Check below to see if you have what is needed for this opportunity, and if so, make an application asap.We are seeking an experienced person for the role of Team Leader with...


  • Ledston, United Kingdom Creative Support Full time

    Creative Support are looking for an enthusiastic and experienced Team Leader with a good understanding of learning disabilities, mental health and autism.The successful applicant will be joining a collaborative and knowledgeable team, to support the Senior Service Manager to support with the management of existing services and to support with the development...


  • Ledston, United Kingdom Creative Support Full time

    We have an exciting opportunity for a positive and professional individual, who enjoys supervising and coaching staff alongside providing great care and support in promoting independence.We are seeking an experienced person for the role of Team Leader with a strong work ethic who can share our vision of providing a person-centred, strengths-based service...

  • Team Leader

    3 weeks ago


    Ledston, United Kingdom Meridian Health And Social Care Full time

    A fantastic opportunity has arisen for a Full Time Branch Team Leader to join our dynamic team in Leeds.You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.In return, we offer highly competitive pay rates, company uniform, paid DBS disclosure, flexible hours, full training and on-going...

  • Team Leader

    3 weeks ago


    Ledston, United Kingdom Creative Support Full time

    We have an exciting opportunity for a positive and professional individual, who enjoys supervising and coaching staff alongside providing great care and support in promoting independence.

  • Team Leader

    1 week ago


    Ledston, United Kingdom Avery Healthcare Group Ltd. Full time

    Job summary This role as a Team Leader at the Grove Park Care Home in Leeds offers the opportunity to lead a dedicated team in delivering high-quality, person-centred care to residents.You will be responsible for supporting the home management, implementing care plans, monitoring resident wellbeing, and ensuring a safe, caring, and inclusive environment.Main...

  • Team Leader

    3 weeks ago


    Ledston, United Kingdom Avery Healthcare Full time

    Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents.We know how hard our teams work, and we're here to celebrate and support you every step of the way.When you join us, you'll be making a positive impact on residents' lives every day – your compassion and dedication truly make a difference.We're...

  • Team Leader

    3 weeks ago


    Ledston, United Kingdom Avery Healthcare Group Ltd. Full time

    Job summary Avery Healthcare is one of the UK's largest providers of luxury elderly care homes, with a vision of "creating meaningful lives together."They are passionate about creating exceptional care experiences for their residents and empowering their team to feel valued and inspired every day.With over 100 homes in their growing network, Avery offers a...

  • Cooplands Team Leader

    3 weeks ago


    Ledston, United Kingdom Eg Group Full time

    Job description: Role: Cooplands Team Leader   Location: Leeds, LS27 8DW Hours: Part-Time/ 16 Hours Available/ Permanent Hourly Rate: £12.25 Company : Cooplands Bakery     What will my role look like?We are looking for a dedicated Team Leader who can lead, inspire and motivate a team to join our welcoming Cooplands bakery!Our Retail Team Leaders are...

  • Lead Recruiter

    2 weeks ago


    Ledston, United Kingdom Leader Engineering Full time

    Job Description About Leader Engineering Leader Engineering is on a mission to transform energy recruitment.For nearly 20 years, we've built real, lasting partnerships in the oil and gas industry, but now we're shifting gears.With an ambitious, data-driven plan for the next five years, we're expanding our focus to renewable energy, helping shape the future...


  • Ledston, United Kingdom Fruition It Full time

    Job Title: Application Support Engineer Location: Remote (UK-based) - Travel once per month to Leeds office Employment - 9 months - Fixed-term contract Salary: Up to £40,000 Why Apply?This is an exciting opportunity to work as an Application Support Engineer within a globally recognised organisation.You'll support the Marketing, Legal, and Business Support...

  • Team Leader

    3 weeks ago


    Ledston, United Kingdom Greene King Full time

    Company DescriptionAs a Team Leader, you'll lead by example, making sure the team have everything they need so the shift runs like clockwork!You'll make sure the team maintain high standards and that our customers are kept happy.Join us at Flaming Grill, where we're famous for flame-grilled food and sizzling skillets.We're all about creating a lively...


  • Ledston, United Kingdom Cld Recruitment Full time

    Underwriting Team Leader £75,000 + Benefits + Hybrid Working!An exciting opportunity has arisen for a well known Insurance organisation based in Leeds City Centre within their renewals department for a Team Leader of the existing business focused underwriting team.The successful candidate will be dealing with a wide variety care, charity and non-profit...

  • Reception Team Leader

    3 weeks ago


    Ledston, United Kingdom Thorpe Park Hotel & Spa Full time

    We're seeking a warm and friendly Reception Team Leader to support with the management of our Front Office team in delivering an exceptional guest experience.As Reception Team Leader, you'll become a member of our family who helps us create amazing experiences for our guests through delivering warm hospitality in every interaction.Your day to day will...


  • Ledston, United Kingdom System C Full time

    Job DescriptionWe are seeking a skilled Application Support Analyst to join our team at System C, supporting local authorities in utilising our market-leading Education and Social Services and Case Management software.Key Responsibilities:Provide 2nd and 3rd line support functions as part of the Application Support team.Investigate, analyse and problem-solve...


  • Ledston, United Kingdom G2 Legal Limited Full time

    A rare opportunity for a Conveyancing Team Leader has become available with this leading Leeds firm offering hybrid working.The successful Conveyancing Team Leader will manage a Lender Only Purchase Team who deal with equity release and separate representation matters on behalf of the firm's lender clients.This role would particularly suit a Licenced...


  • Ledston, United Kingdom Creative Support Full time

    Are you looking for a diverse role that is fun, stimulating and rewarding every day?Creative Support is looking for a warm, reliable and proactive Relief Support Worker to join our friendly and passionate staff team in Blackburn, Lancashire .At our vibrant service in Blackburn, Lancashire we provide quality care and support to residents with a range of...