Application Support Professional
2 weeks ago
We are seeking a skilled Application Support Analyst to join our team at System C, supporting local authorities in utilising our market-leading Education and Social Services and Case Management software.
Key Responsibilities:
- Provide 2nd and 3rd line support functions as part of the Application Support team.
- Investigate, analyse and problem-solve Incidents raised via Jira, using application log files, SQL and other diagnostic tools and methodologies.
- Liaise with Problem Management, Development and Product teams as well as Third Party subcontractors when required.
- Communicate with customers regularly over issues and problems that they encounter.
- Take ownership of allocated customers and be their named dedicated engineer ensuring that Incidents are managed and resolved within agreed Service Level Agreements.
Required Skills and Qualifications:
- Strong analytical and diagnostic skills.
- Knowledge and experience of working with SQL Server and writing SQL / T-SQL queries for fixing data issues.
- Strong 2nd line software / application support experience.
- Ability to prioritise and execute tasks.
- Excellent time management/ownership of personal Jira queues.
- Strong written and verbal communication skills both internally and externally.
Estimated Salary: £35,000 - £45,000 per annum, depending on experience and location. This is a customer-facing role requiring good interpersonal skills, technical understanding, and the ability to work as part of a team but also demonstrates initiative when working alone.
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