Customer Service Coordinator

5 days ago

Woking, United Kingdom Parkside Full time

Our global client requires an experienced Customer Service Coordinator to join their team indefinitely.
Job Summary: Support the Regional Service Manager and Service Operations lead to improve productivity by taking responsibility for co-ordinating resources within their immediate team, identifying and implementing areas for improvement within the service booking process, and working with the regional admin teams to ensure working processes are the same across the regions they are accountable for: • Processing customer field service requests, using the service planning system to identify suitable engineers and dates to attend the site.
Proactively communicate with customers to resolve issues promptly or confirm engineer availability and/or special job queries.
• Producing quotations using SAP, confirming and documenting price and site availability to customers.
• Processing customer orders and service partner purchase orders: check availability against the customer's requested date and reserve in the service planning system - arrange an engineer • Communicating with credit controllers regarding credit checks/issues.
• Where follow-up visits are required, arrange the engineer and any spare parts and ensure the job is carried out within the timescales established in the Department's performance targets.
• Providing operational training to other temporary team members and compiling data for analysis • Reviewing systems to identify and design improvements to processes and procedures within the Internal admin Team.
Discuss and agree on any changes with the regional administration teams.
• Being the voice of your regional admin team to management to communicate issues and improvement plans.
• Communicating with the regional administration teams to arrange cover during periods of holiday, sickness, and other absences.
• Prioritise mail to maintain customer satisfaction.
• Maintaining responsibility for administrative and customer service support for field service scheduling, warranty, and contracts being processed in a timely and accurate manner.
• Delivering a high-quality professional service to external customers and colleagues.
CORPORATE ETHICS: • Ensure the corporate philosophy and values are adhered to in all HR policies and procedures.
Tasks and other areas responsible for: • Prepare service contracts for approval by the Service Manager.
Provide the Corporate Planning team with copies of signed contracts.
Make the necessary credit or payment facilities and set up a "new customer" maintenance folder containing all site information, logs, and Health and Safety information .• From the service contract, ensure all planned service dates are entered into SharePoint.
Make sure that UK field service or Service Partner support is booked and consumables such as filters are available.
Confirm arrangements with customers and make sure all associated paperwork is administered.
• Before accepting a customer application for Comprehensive Maintenance, use costings provided by the Service Operations Lead, prepare quotations for any work needed by the customer for repairs or planned maintenance ensuring all parts and/or service partners are arranged to complete the work.
• Maintain open and closed jobs in Leo and SAP to ensure they are being handled correctly to prevent backlogs.
• Test and prove that service system updates work effectively and as planned before the updates are set live, this will include attending meetings with management to indicate the progress and aspects that may affect planned go-live dates.
• Set up Engineers and Services Partners data in service planning systems, and maintain the data so the service system can be used effectively.
• Check, Authorise & Release Service Partners' Purchase Orders.
• Check SAP for open services jobs.
liaising with internal sales to confirm dates and customer requirements.
• Compile reports to support managers.
• Record Admin errors to monitor and make improvements to processes • Implement improvement plans if identified.
• Regularly attend team meetings to communicate with all regional admin staff for service booking processes and policies.
• Deliver and promote market-leading customer service throughout the organization • General administration tasks and housekeeping • Ensure effective systems are maintained so that the division can demonstrate compliance with applicable legal requirements, company rules, and other relevant requirements.
Personal and Technical skills relevant to this job: • Ability to develop and maintain good relationships internally/externally and at all levels • Excellent presentation skills and a confident, engaging communicator • Highly organized & able to prioritize • Ability to work under pressure and maintain accuracy • Demonstrate customer-centric behaviours and a passion for customer service • Competent in systems application Essential Qualifications: IT Skills: Word and PowerPoint, SAP/CRM or Equivalent, Excel and Databases Interested?
Please apply

  • Maintenance Service Coordinator

    6 days ago

    Woking, Surrey, United Kingdom The Workshop Full time

    We are looking for a highly motivated and organized individual to fill the role of Maintenance Service Coordinator at The Workshop.In this position, you will be responsible for coordinating maintenance services and ensuring that all necessary information is accurately recorded and communicated to stakeholders.You will work closely with the customer support...

  • Service Delivery Coordinator

    6 days ago

    Woking, Surrey, United Kingdom CV-Library Full time

    Career Opportunity: Service Delivery CoordinatorWe are looking for a skilled Service Delivery Coordinator to join our team at CV-Library in Woking, Surrey. This is a full-time permanent position with an estimated salary of £35,000 per annum.The ideal candidate will have previous experience in a similar planning or coordinating role within a service or...

  • Customer Care Coordinator

    2 months ago

    Woking, United Kingdom CV-Library Full time

    Our client is a well-established brickwork, roofing and scaffolding sub-contractor based in the south east. They have vast experience in commercial, domestic, or residential projects. They are looking for a Customer Care Coordinator to join their team. The successful applicant will also be required to provide some accounts support. This role is crucial in...

  • Customer Care Coordinator

    4 weeks ago

    Woking, United Kingdom Cavendish Professionals Full time

    Our client is a well-established brickwork, roofing and scaffolding sub-contractor based in the south east. They have vast experience in commercial, domestic, or residential projects.They are looking for a Customer Care Coordinator to join their team. The successful applicant will also be required to provide some accounts support.This role is crucial in...

  • Customer Service Ambassador

    2 days ago

    Woking, Surrey, United Kingdom CV-Library Full time

    We are currently seeking a highly skilled and customer-focused Front of House Coordinator to join our team in Guilford. This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about delivering exceptional service.The ideal candidate will have experience working in a high-profile setting, providing 5-star service...

  • Customer Service Co-ordinator

    3 weeks ago

    Woking, United Kingdom Faith Recruitment Full time

    Our client is seeking a Customer Service Co-ordinator to support through a busy period. The purpose of this role is to provide efficient, friendly, and accurate customer service and order processing support. Duties: Review and verify orders for accuracy Promptly enter customer orders into the system Coordinate with customers to organise delivery Handle...

  • Customer Service Co-ordinator

    1 month ago

    Woking, United Kingdom CV-Library Full time

    Our client is seeking a Customer Service Co-ordinator to support through a busy period. The purpose of this role is to provide efficient, friendly, and accurate customer service and order processing support. Duties: Review and verify orders for accuracy Promptly enter customer orders into the system Coordinate with customers to organise delivery Handle...

  • Residential Service Coordinator

    6 days ago

    Woking, Surrey, United Kingdom CV-Library Full time

    Job Overview:We are looking for a Residential Service Coordinator to join our team at CV-Library in Surrey. In this role, you will be responsible for delivering exceptional customer service to homeowners after sales, ensuring their needs are met.Key Responsibilities:Demonstrate a strong understanding of customer needs and preferences.Provide timely and...

  • Customer Service Co-ordinator

    4 weeks ago

    Woking, United Kingdom Faith Recruitment Full time

    Our client is seeking a Customer Service Co-ordinator to support through a busy period. The purpose of this role is to provide efficient, friendly, and accurate customer service and order processing support.Duties:Review and verify orders for accuracyPromptly enter customer orders into the systemCoordinate with customers to organise deliveryHandle customer...

  • Service Desk Coordinator Professional

    4 days ago

    Woking, Surrey, United Kingdom McLaren Full time

    Role OverviewWe are seeking an experienced Service Desk Coordinator to join our Managed Services department in Woking. This is a fantastic opportunity for individuals with excellent customer service skills and the ability to work effectively in a team environment.

  • Service Coordinator

    4 days ago

    Woking, Surrey, United Kingdom CV-Library Full time

    Job Title: Repair SchedulerSalary Range: £28,000 + Benefits (Generous Holiday, Development Opportunities)We're looking for a highly organized and proactive Service Coordinator to play a key role in coordinating social housing repairs in our Surrey office.Prioritize emergency calls for quick resolution and allocate at least 60 new repair orders daily.The...

  • Financial Services Coordinator

    4 days ago

    Woking, United Kingdom Optima Recruitment Full time

    Due to expansion, our esteemed client, a reputable firm in the financial services sector, seeks an exceptional Financial Services Coordinator to collaborate closely with their Operations Manager. As a talented and ambitious professional looking to launch a career in this field, you'll relish the chance to contribute significantly to our organization's...

  • Service Excellence Coordinator

    4 days ago

    Woking, Surrey, United Kingdom C?te Restaurants Full time

    Bonjour, we're C?te. We're looking for a Service Excellence Coordinator to join our team!\Company Overview\C?te Restaurants is a vibrant and dynamic hospitality company that's all about delivering memorable dining experiences. We're looking for a skilled and enthusiastic individual to help drive our service excellence.\Salary: £22,000 - £31,000 per annum,...

  • Bodyshop Customer Service Coordinator

    6 days ago

    Woking, Surrey, United Kingdom CV-Library Full time

    Role SummaryWe are seeking a highly motivated and experienced Receptionist to join our team at an established Automotive Bodyshop in Hersham. As a key member of the team, you will be responsible for delivering exceptional customer service and ensuring the efficient management of the bodyshop's operations.Main Responsibilities:Communicate effectively with...

  • Food Service Coordinator Supervisor

    1 day ago

    Woking, Surrey, United Kingdom Compass UK & Ireland Full time

    Catering Supervisor Job SummaryWe are looking for an experienced Catering Supervisor to lead our catering and service operations at Restaurant Associates. As a Catering Supervisor, you will be responsible for ensuring high-quality food and exceptional customer service in our kitchens and service counters.About Us:Compass UK & Ireland is a leading provider of...

  • Trade Services Coordinator

    4 days ago

    Woking, Surrey, United Kingdom The Workshop Full time

    The Workshop requires an experienced Trade Services Coordinator to coordinate and manage the delivery of trade services. You will be working closely with the Operations Team to ensure that all jobs are completed to a high standard.Your key responsibilities will include:Highlighting issues and trends related to quality of workmanship and task...

  • Customer Service Coordinator

    4 weeks ago

    Woking, Surrey, United Kingdom Barchester Healthcare Full time

    About the Role">We are looking for a skilled and enthusiastic Care Home Operations Assistant to join our team at Barchester Healthcare. As an Admin Assistant, you will play a vital role in supporting the day-to-day operations of our care home and ensuring the highest standards of care for our residents.">Main Responsibilities"> ">Manage administrative tasks,...

  • Financial Services Coordinator

    7 days ago

    Woking, Surrey, United Kingdom CV-Library Full time

    Financial Services Coordinator Job SummaryWe are looking for a skilled Financial Services Coordinator to join our team in Woking, Surrey.In this role, you will be responsible for preparing year-end accounts, managing client relationships, and assisting with payroll operations.This position involves working closely with a wide range of clients, including...

  • Financial Services Coordinator

    4 weeks ago

    Woking, Surrey, United Kingdom CV-Library Full time

    About the RoleWe are seeking a skilled Financial Services Coordinator to join our Pensions Administration team in Woking, Surrey. This is an excellent opportunity to further develop your technical knowledge and skills while supporting the service delivery to both clients and individual members.As a Financial Services Coordinator, you will be responsible for...

  • Financial Services Coordinator

    6 days ago

    Woking, Surrey, United Kingdom CV-Library Full time

    Job SummaryWe are seeking a skilled Financial Services Coordinator to join our team at CV-Library in Godalming, Surrey. As an integral part of our finance department, you will be responsible for managing financial aspects, collaborating closely with the Payroll Assistant and supporting the Finance Controller.