Maternity Receptionist

1 day ago

Leicester, United Kingdom University Hospitals Of Leicester Nhs Trust Full time

Job summary We are looking for a dynamic and flexible individual with great interpersonal skills to join our team.Our reception team is made up of 14 Receptionists covering the receptions at the LRI & LGH Maternity Department 7 days a week, and working either 8am-2pm, 2pm-8pm or the nightshift 8pm-8am worked over a fixed 4 week rota.
This vacancy includes nights and weekends.As a Maternity Receptionist you will be the first point of contact for patients and visitors to the Obstetric Department.
The successful candidate will be a team player, quick learner and someone with a good telephone manner, who is reliable, flexible and able to work well under pressure, and have excellent customer service.The successful applicant should also have previous clerical/reception experience, NHS/GP experience will be desirable.
You must be educated to GCSE grade C or equivalent in English, possess some keyboard skills.There is an expectation to cover for annual leave and sickness on day and nightshifts.
Once trained you will work independently and will be required to use your own initiative.PREVIOUS CANDIDATES WHO HAVE APPLIED IN THE LAST 6 MONTHS NEED NOT REAPPLY.
Main duties of the job We have two specialist Maternity Units at the LRI & LGH, which include Ante-Natal clinics for Scans and Specialist Care throughout pregnancy Maternity Assessment Units at each site for patients to be admitted for problems during their pregnancy Delivery Suites at each site, staffed by Midwives, Doctors, Anaesthetists and MCA's Neo-Natal Unit based at the LRI and Special Care Baby Unit at the LGH to provide intensive care for babies if needed Duties to include: To greet and Direct patients/visitors to wards and clinicsAdmit patients on to the hospital systemAnswer Telephone queriesMaking up of Patient hospital foldersTrack hospital NotesEnter Care Plans on to the Database'Log' department repairs with EstatesEnsure work area is kept clean and tidy.
You must be educated to GCSE grade C or equivalent in English and Maths, possess some keyboard skills, with previous clerical experience.
There is an expectation to cover for annual leave and sickness on day and night shifts.
Once trained you will work independently and will be required to use your own initiative.
You will need to be reliable, flexible and have excellent customer service care.
Uniform will be provided.
About us Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals: high-quality care for all, being a great place to work, partnerships for impact, and research and education excellence And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by newvalues and we will work to ensure they are an everyday reality for all: we are compassionate, we are proud, we are inclusive, and we are one team This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust: Job description Job responsibilities To greet and direct patients/visitors to wards and clinics in a polite and courteous manner.To facilitate the admission of patients to the Maternity Wards.
To support with the preparation of new Maternity bookings.Please refer to the JD/PS for more details.
Person Specification Experience Essential Customer care experience Desirable 1 years clerical experience Previous reception experience Previous NHS/GP experience Communication Essential Communication skills (written & verbal) confidence in communicating Excellent communication skills Ability to deal with rude or aggressive behaviour Planning and organisation skills Essential Ability to prioritise workload Able to use own initiative Ability to work both independently and as part of a team

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