Customer Service Team Leader
1 day ago
Internationally successful: The Wienerberger Group Come and join us as a Customer Support Lead at our Head Office in Cheadle, Cheshire
Wienerberger is a leading international provider of building materials and infrastructure solutions.We improve the quality of life and shape the future of construction.
With our 19,000 employees at 216 locations in 28 countries, we improve the lives of people all over the world.
Our products and system solutions enable energy-efficient, healthy, climate-friendly and affordable living.
About the Role Are you and experienced and strategic Customer Support Lead who enjoys leading a team to drive high service delivery standards and outstanding customer experience?
In this critical role, you will be responsible for overseeing the day-to-day operations of the support team, optimising processes, and implementing strategies that improve service quality, efficiency and customer satisfaction.
You will collaborate cross-functionally with Sales, Logistics, Supply Chain and Operations to build a seamless support experience that aligns with the company's goals and customer expectations.
Duties also include: Collaborating with the Customer Experience Manager to design and roll out the CX roadmap strategy to deliver a seamless, personalised and proactive customer journey Utilise customer feedback, data and insights to identify opportunities for improving customer satisfaction and loyalty Driving initiatives that reduce response times, improve service consistency, and enhance customer experience Supporting with key projects to enhance back-office processes and increase efficiency across all customer touchpoints Engage and visit with key customers to strengthen relationships Implement and oversee quality control measures to ensure compliance with company standards and policies Supporting with new technology enhancements to improve automation and reduce manual tasks Lead, mentor, and inspire a team of customer support advisors, promoting a culture of accountability, continuous learning, and professional growth Develop training programs and career development plans to enhance team skills and ensure alignment with evolving customer needs and company objectives Act as an escalation point for complex customer issues, providing guidance and support to the team in resolving challenging cases effectively Hours of Work: 9.00am to 5.00pm, Monday to Friday About You With prior experience in supply chain, logistics, sales support, or customer service, you will be a team player with a proactive attitude who is comfortable working under pressure in a fast-paced, dynamic environment.You will have a structured approach, be detail oriented and have a strong desire to achieve high-quality standards.
You will also have: 8+ years of experience in customer support, with at least 3-5 years in a management role overseeing a team Proven track record of improving customer experience and operational efficiency in a high-volume support environment Experience with CRM and support platforms (e.g.
SAP, Salesforce).Knowledge of omnichannel contact centre platforms is preferred Strong leadership and team-building skills, with the ability to foster a positive and inclusive team environment Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels Strategic mindset with a focus on continuous improvement and innovation Proficiency in data analysis, performance metrics, and reporting to drive decisions and improvements Familiarity with the construction, building materials, or brick industry is desirable but not essential.
About our Benefits Annual bonus up to 6% Professional growth, training, and opportunities to hone your skills and knowledge Ability to purchase additional holidays Company Pension SIP ability to become a shareholder via our Share Scheme Life Assurance Flexible benefits offering (including health, wellbeing and money saving opportunities) So what are you waiting for?
Come and join Wienerberger as a Customer Support Lead and start growing your career with us today
The closing date for this role is subject to change and may be closed earlier than advertised.
Meet our People & View our Vacancies TPBN1_UKTJ
-
Customer Service Team Leader
1 week ago
East Staffordshire, United Kingdom Wienerberger Full timeInternationally successful: The Wienerberger Group Come and join us as a Customer Support Lead at our Head Office in Cheadle, Cheshire!Wienerberger is a leading international provider of building materials and infrastructure solutions.We improve the quality of life and shape the future of construction.With our 19,000 employees at 216 locations in 28...
-
Customer Service Team Leader
6 months ago
East Kilbride, United Kingdom Muller Group Full timeMüller UK & Ireland is wholly owned by Unternehmensgruppe Theo Müller which employs over 31,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.Müller is ranked within the top 20 in The Grocer’s Top 100 list of...
-
Customer Service Team Leader
1 day ago
East Staffordshire, United Kingdom Wienerberger Full timeInternationally successful: The Wienerberger Group Apply fast, check the full description by scrolling below to find out the full requirements for this role.Come and join us as a Customer Support Lead at our Head Office in Cheadle, Cheshire!Wienerberger is a leading international provider of building materials and infrastructure solutions.We improve the...
-
Customer Service Team Leader
2 weeks ago
East Midlands, United Kingdom Fabric Recruitment Ltd Full timeCustomer Team Leader East Midlands with travel £27,250 + bonus and mileage Introduction to the Company This is an exciting opportunity to join a progressive, growing business as a Relief Manager. This is a great opportunity for a Customer Service Team Leader looking for the next step up, with the chance to move into a management role in...
-
Customer Team Leader
8 hours ago
Rugeley, Staffordshire, United Kingdom CO-OP Full timeClosing date: 20-12-2024 Customer Team Leader Location: Unit 2 Thrayle House, 145 Stockwell Road , Stockwell, SW9 9TN Pay: £14.47 per hour including London allowance Contract: 30 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store...
-
East Staffordshire, United Kingdom Wienerberger Full timeInternationally successful: The Wienerberger Group Come and join us as a Customer Support Lead at our Head Office in Cheadle, Cheshire!Wienerberger is a leading international provider of building materials and infrastructure solutions.We improve the quality of life and shape the future of construction.With our 19,000 employees at 216 locations in 28...
-
Customer Service Team Leader
1 day ago
East Meon, United Kingdom Liberty Recruitment Group Full timeWould you like to join an amazing and unique company, that are focused on changing people's lives for the better!Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.Liberty Recruitment Group are absolutely delighted to be partnering with our client to gain a Customer...
-
Customer Service Team Leader
1 day ago
East Meon, United Kingdom Liberty Recruitment Group Full timeWould you like to join an amazing and unique company, that are focused on changing people's lives for the better!Liberty Recruitment Group are absolutely delighted to be partnering with our client to gain a Customer Service Team Leader .This position is a permanent, full-time, office-based role, working Monday to Friday, just north of Petersfield.This is an...
-
Recruitment Team Leader
2 days ago
East Staffordshire, United Kingdom Jam Recruitment Full timeJob Description Are you an experienced Recruiter who is looking for your next challenge in management?Or have you got a management experience that is being underutilised and you just want an opportunity to make your mark?Are you looking for a route to Directorship?If any of these answers are 'yes' then you'll be a great fit for the next generation of the JAM...
-
Recruitment Team Leader
7 days ago
East Staffordshire, United Kingdom Jam Recruitment Ltd Full timeAre you an experienced Recruiter who is looking for your next challenge in management?Or have you got a management experience that is being underutilised and you just want an opportunity to make your mark?Are you looking for a route to Directorship?If any of these answers are 'yes' then you'll be a great fit for the next generation of the JAM Management...
-
Recruitment Team Leader
2 days ago
East Staffordshire, United Kingdom Jam Recruitment Full timeAre you an experienced Recruiter who is looking for your next challenge in management?Or have you got a management experience that is being underutilised and you just want an opportunity to make your mark?Are you looking for a route to Directorship?If any of these answers are 'yes' then you'll be a great fit for the next generation of the JAM Management...
-
Customer Team Leader
5 days ago
Brown Edge, Staffordshire, United Kingdom Co-op Full timeClosing date: 09-12-2024 Customer Team Leader Location: 25 Devonshire Square, Bentilee, Stoke-on-Trent, ST2 0ES Pay: £13.32 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including afternoons, late evenings (Until 11:00 PM) and weekends, to be discussed at interview. Please double check you...
-
Team Leader
2 weeks ago
East Staffordshire, United Kingdom Mccainfood Full timePosition Title: Team Leader Position Type: Regular - Full-Time ? Position Location: Wombourne Requisition ID: 33189 There's nothing beige about McCain… Except our potatoes — and we're extremely passionate about them.When you join McCain, you'll be joining the biggest player in the frozen potato game, bringing people together around the...
-
Customer Team Leader
6 months ago
East Dulwich, United Kingdom Coop Full time**Customer Team Leader** - Location: 56 - 62 Lordship Lan, Dulwich, London, SE22 8HJ- Pay: £14.47 per hour including London allowance- Contract: 21 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview.- Full, paid training...
-
Customer Team Leader
6 months ago
East Linton, United Kingdom Coop Full time**Customer Team Leader** - Location: 53 High St, East Linton, EH40 3BQ - Pay: £12.10 per hour + great benefits - Contract: 30 hours per week + regular overtime, permanent, part time - Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview - Full training...
-
Customer Team Leader
1 week ago
Stoke-on-Trent, Staffordshire, United Kingdom Co-op Full timeClosing date: 09-12-2024 Customer Team Leader Location: 25 Devonshire Square, Bentilee, Stoke-on-Trent, ST2 0ES Pay: £13.32 per hour Contract: 20 hours per week regular overtime, permanent, part time Working pattern: Varied shifts including afternoons, late evenings (Until 11:00 PM) and weekends, to be discussed at interview. Full, paid training provided...
-
Customer Team Leader
2 weeks ago
East Malling, United Kingdom Co-Op Full timeClosing date: 28-11-2024 Customer Team Leader Location: Axtane House, Hever Road, West Kingsdown, TN15 6HD Pay: £13.32 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings from 5:30am (store opening), afternoons, late evenings until 10pm (store closing) and weekends, to be...
-
Customer Experience Team Leader
6 months ago
East London, United Kingdom GNA Group Full time**Job description** Our client currently has an exciting opportunity available for a Customer Experience Team Leader to join our growing team. They are looking for a team leader to support the team in providing an exceptional experience for our customers. To proactively engage with customers and colleagues to provide a comprehensive customer satisfaction,...
-
Customer Team Leader
5 days ago
Stoke-on-Trent, Staffordshire, United Kingdom CO-OP Full timeClosing date: 09-12-2024 Customer Team Leader Location: 25 Devonshire Square, Bentilee, Stoke-on-Trent, ST2 0ES Pay: £13.32 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including afternoons, late evenings (Until 11:00 PM) and weekends, to be discussed at interview. Full, paid...
-
Customer Team Leader
5 days ago
Stoke-on-Trent, Staffordshire, United Kingdom Co-op Full timeClosing date: 09-12-2024 Customer Team Leader Location: 25 Devonshire Square, Bentilee, Stoke-on-Trent, ST2 0ES Pay: £13.32 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including afternoons, late evenings (Until 11:00 PM) and weekends, to be discussed at interview. Please double check you...
