Customer Service Team Leader

6 months ago


East Kilbride, United Kingdom Muller Group Full time

Müller UK & Ireland is wholly owned by Unternehmensgruppe Theo Müller which employs over 31,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.Müller is ranked within the top 20 in The Grocer’s Top 100 list of Britain’s Biggest Brands and is picked from shelves millions of times each year. Müller UK & Ireland includes:
Müller Milk & Ingredients which aims to be Britain’s private label dairy leader and produces branded and private label fresh milk, cream, butter and ingredients products. It boasts a network of dairies and depots servicing customers throughout the country.

Müller Yogurt & Desserts which is the UK’s leading yogurt manufacturer which aims to create millions more Müller moments for its consumers. It is responsible for major brands like Müller Corner, Müllerlight, Müller Bliss, Müller Rice, FRijj and Müller Kefir Smoothie and produces chilled desserts under licence from Mondelez International. It also supplies the UK private label yogurt market from a dedicated, state of the art yogurt facility.

It takes a lot of talent and skilful organisation to support the UKs leading dairy brand. The Müller Milk and Ingredients network of dairies and depots is supported by key business functions to ensure our completive advantage.

Müller offers you a long-term career with a genuine market leader - we are an entrepreneurial company where people love to work and make a difference.

We pride ourselves on offering support to help develop your knowledge and skills. In return for your commitment, drive and enthusiasm, we offer our employees numerous benefits as part of your employment, including: - Competitive Salary - Bonus scheme - Contributory pension plan - Life Assurance - Employee Assistance Programme - Generous annual leave increasing with service. - Flexible benefits programme - In addition, our employees have access to a Rewards Benefits Programme, giving you a range of discounts across 800 retailers online and in store.

We are currently recruiting for a **Customer Service Team Leader t**o join our friendly team at our East Kilbride location. We are looking for an experienced individual to ensure the needs of the customers are not only met but are exceeded with the aim of providing excellent customer service, through the management, coaching and development of the Customer Service teams. As part of the Customer Service Team Leader group, you will contribute fully within the team and deliver the objectives set.

**The shift pattern is 5 over 7 days, Monday to Friday 8 to 4 / 9 to 5 and Saturday/Sunday 7am to 3pm**

**Customer Service Team Leader key responsibilities will include**:

- Support the review and development of processes, procedures and operating standards across the Customer Service Centre.
- Measure team performance through adherence, call observations and handling of order capture.
- Manage hyper care customers, through care calls and working through route cause to improve service.
- Work collaboratively with the Commercial team to retain and develop the regional customer base.
- Work cross functionally across various departments to fulfil customer requirements. (MMID, Production Planning, Commercial)
- Provide proactive management of the team performance, recruitment, 1 to 1's, team training and development.

**Key skills & experience for the Customer Service Team Leader**:

- Basic knowledge of leading a team
- Excellent problem solving, logical thinking, planning, time management, listening skills.
- Ability to scope system requirements, Team management.
- Good understanding of all procedures within a discipline
- Excellent communication skills both verbal and written.

**The Process**

**_#LI-MB1_**
- Contact Details:_

F.A.O. UK Recruitment, Müller UK & Ireland, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ


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