Service Delivery Manager

6 hours ago


Harlow, United Kingdom Autoprotect Full time

Job Description We're looking for a Service Delivery Manager to join the Service Management team.
You will be reporting into the Chief Technology Officer, the Service Delivery Manager will ensure services are delivered seamlessly to both internal and external customers and partners.
This role will partner the rest of the IT team by helping align and embed the right practices, processes, tools, roles and responsibilities.
Employment type: Permanent Location: AutoProtect MBI, Warwick House, Roydon Rd, Harlow, Essex, CM19 5DY Working pattern: 37.5 hours per week The role The key responsibilities you could be looking after include: Ensure the Team effectively provides Incident and Response service for APG's Platforms and Applications.
Ensure team members communicate the progress of Incidents effectively in accordance with the agreed SLA.
Define, Manage and Improve the operating procedures and standards for the team.
Manage relationships with key third party providers ensuring that the service they provide is in line with APG's requirements and delivered to a high quality.
Ensure operating procedures and standards are upheld by all team members.
Evaluate performance of team members and provide regular feedback.



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