Customer Support
3 weeks ago
As a leading supplier of software to the retail and wholesale sector, we are seeking a Technical Customer Support Analyst.
Role Summary The role of a Customer Support Analyst is varied.
It includes the day-to-day management and resolution of support calls, being involved in customer implementation work and supporting other internal business departments as required.
Day to Day manage Main Job Tasks and Responsibilities Respond to and follow up customer support calls (1st, 2nd and 3rd line support) Identify, diagnose and resolve customer issues / requests Support and be involved in customer project work as needed Update internal systems with regards to work activity and any required documentation Key Tasks To investigate reported incidents/problems with BCP packages To provide help and advice to customers in the use of BCP package software To ensure customers are informed of progress on all issues To manage and prioritise own outstanding issues list Additional Duties Liaise with internal departments to progress projects and or the resolution of customer issues Undertake customer project work under the guidance of project managers and implementers Be required to work on customers' sites from time to time Be required to provide out of hours telephone support for customers from time to time Perform other duties from time to time as required Qualifications and experience PC literate with good knowledge of Microsoft Office Problem solving skills Excellent written and verbal communication skills Ability to work in a team and independently Remuneration/Benefits Salary: Dependent on experience Pension Scheme (including PHI and Death in Service benefits) 37-hour week 22 days' holiday moving to 27 days Must live within one hour's drive of Stockport Responsible to: Customer Services Manager
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Financial Support Coordinator
4 weeks ago
Stockport, Stockport, United Kingdom Creative Support Full timeWe are a leading national charity based in the North of England, seeking a highly organized and IT-literate Financial Support Coordinator to join our dynamic Accounts Team. This role will involve maintaining customer account details, sending statements, responding to queries from customers regarding their accounts, and processing receipts on customer...
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Customer Support
3 weeks ago
Stockport, United Kingdom Business Computer Projects Full timeAs a leading supplier of software to the retail and wholesale sector, we are seeking a Technical Customer Support Analyst.Role SummaryThe role of a Customer Support Analyst is varied. It includes the day-to-day management and resolution of support calls, being involved in customer implementation work and supporting other internal business departments as...
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Customer Support
2 months ago
Stockport, United Kingdom Business Computer Projects Full timeAs a leading supplier of software to the retail and wholesale sector, we are seeking a Technical Customer Support Analyst.Role SummaryThe role of a Customer Support Analyst is varied. It includes the day-to-day management and resolution of support calls, being involved in customer implementation work and supporting other internal business departments as...
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Customer Support
2 months ago
Stockport, United Kingdom Business Computer Projects Full timeAs a leading supplier of software to the retail and wholesale sector, we are seeking a Technical Customer Support Analyst.Role SummaryThe role of a Customer Support Analyst is varied. It includes the day-to-day management and resolution of support calls, being involved in customer implementation work and supporting other internal business departments as...
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Customer Support
2 months ago
Stockport, United Kingdom Business Computer Projects Full timeJob Description As a leading supplier of software to the retail and wholesale sector, we are seeking a Technical Customer Support Analyst. Role Summary The role of a Customer Support Analyst is varied. It includes the day-to-day management and resolution of support calls, being involved in customer implementation work and supporting other internal business...
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Customer Support
2 weeks ago
Stockport, United Kingdom Business Computer Projects Full timeJob Description As a leading supplier of software to the retail and wholesale sector, we are seeking a Technical Customer Support Analyst.Role Summary The role of a Customer Support Analyst is varied.It includes the day-to-day management and resolution of support calls, being involved in customer implementation work and supporting other internal business...
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Customer Support Specialist
3 months ago
Stockport, Stockport, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Stockport, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...
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Administrative Support Specialist
1 day ago
Stockport, Stockport, United Kingdom Creative Support Ltd Full timeJob Title: Administrative Support SpecialistWe are seeking a skilled Administrative Support Specialist to join our team at Creative Support Ltd. This role offers the opportunity to make a positive impact on people's lives while working in a dynamic office environment.About the Role:This is a full-time position based in Stockport, Greater Manchester.The...
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Customer Support Agent
7 months ago
Stockport, United Kingdom The Tax Refund Company Full time**The Role**: Liaising with HMRC to ensure customers receive their refunds. Fantastic customer service skills Great attention to detail GCSE Maths and English Grade C or above (Essential) Experience of working in a targeted environment **Location**: - Stockport area close to transport links **Could it be you?**: **Job Types**: Full-time,...
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Customer Service Liaison
7 days ago
Stockport, Stockport, United Kingdom Creative Support Ltd Full timeReception and Administration RoleWe are seeking a detail-oriented and caring individual to join our team as a Receptionist. As a key member of our office staff, you will play a vital role in supporting our frontline workers and contributing to the delivery of excellent care and support services nationwide.The successful candidate will receive:A competitive...
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Customer Support
6 months ago
Stockport, United Kingdom Platinum Financial Recruitment Full time**LOCATION** **Stockport** **SALARY** **£21420 - £24000** **JOB TYPE** **Permanent** **REF** **AW2402-08_1709135156** **Customer Support** **£21,420 - £24,000 basic plus monthly bonus of £200** **Full time, Stockport** **Start dates flexible around notice period** CVs aren’t everything, we are a strong believer they are not a true...
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Customer Support Adviser
6 months ago
Stockport, United Kingdom I M A The Thriving Career Portal Ltd Full time**Customer Support Adviser - £22,000 - £24,000** **Permanent! Flexi Hrs between 8am and 6pm - 7.5 hours per day** **50/50 Hybrid after probationary period** **Hours between hours of 8am-6pm - 7.5 hours per day** An excellent opportunity to join a well-established and highly regarded **Financial Services/ Wealth Management** company who work with a...
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Customer Support Specialist
4 days ago
Stockport, Stockport, United Kingdom MERJE Ltd Full timeJob Overview:We are looking for a talented Protection Advisor to join our team at MERJE Ltd. This role offers a unique opportunity to work in a dynamic and supportive environment, where you can develop your skills and advance your career.Key Accountabilities:Deliver exceptional customer service and experienceMeet or exceed sales targets and revenue...
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Aviation Customer Support Professional
4 weeks ago
Stockport, Stockport, United Kingdom Chemistree Solutions Full timeCompany OverviewChemistree Solutions is a family-run business that specializes in assistive technology solutions. Our mission is to improve patient care and independence through innovative technology and personalized support.About the RoleThis is an exciting opportunity to join our team as a Care Services Support Specialist. As a key member of our...
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Customer Support Agents
1 month ago
Stockport, United Kingdom Halfords Full timeJOB PURPOSETransfer incoming fleet bookings from external platforms into Halfords internal diaries. Replicate the job into the requested garage and include all associated requirements of the service (referring to technical website).JOB CONTEXTBased at our Fleet Support Centre in Redditch you will be reporting to the Fleet Contact Centre Manager. You will be...
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Finance Assistant
4 months ago
Stockport, United Kingdom Creative Support Full timeWe are a large national charity with our Head office based in Stockport, looking for an enthusiastic Finance Assistant to work in our fast paced and friendly Accounts Team, providing administrative support to the team. You will be involved with our customer account administration, including maintaining customer details, sending customer statements, dealing...
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Element Games Customer Support Advisor
6 months ago
Stockport, United Kingdom Element Games Full timeWe are looking for a Customer Support Operative to join our ever-expanding team! This position is an integral part of our daily operations, helping support our brands and keep our customers happy by ensuring we deliver first class service, at all times. This position will be responsible for handling both inbound and outbound enquiries, whilst working as...
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Customer Support
2 months ago
Stockport, UK, Greater Manchester, United Kingdom Business Computer Projects Full timeAs a leading supplier of software to the retail and wholesale sector, we are seeking a Technical Customer Support Analyst.Role SummaryThe role of a Customer Support Analyst is varied. It includes the day-to-day management and resolution of support calls, being involved in customer implementation work and supporting other internal business departments as...
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International Customer Support Specialist
4 weeks ago
Stockport, Stockport, United Kingdom Boutinot Wines Full timeJob Overview:Boutinot Wines is seeking a highly motivated Export Sales Team Member to join its export customer service team. The successful candidate will be responsible for handling customer enquiries and orders via email, taking ownership of customer orders, and maintaining relationships with suppliers and customers.**Responsibilities:**Handling customer...
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Senior Pensions Administrator
5 months ago
Stockport, United Kingdom Creative Support Full timeWe are now recruiting for a highly motivated Senior Pensions Administrator to join our Payroll team based in our friendly, busy office in the town center of Stockport, 5 minutes from the train station. We are seeking a confident, organised individual with experience of overseeing the day-to-day administration that ensures pension schemes operate effectively...