Customer Support
3 weeks ago
As a leading supplier of software to the retail and wholesale sector, we are seeking a Technical Customer Support Analyst.
Role Summary
The role of a Customer Support Analyst is varied. It includes the day-to-day management and resolution of support calls, being involved in customer implementation work and supporting other internal business departments as required.
Day to Day manage
Main Job Tasks and Responsibilities
- Respond to and follow up customer support calls (1st, 2nd and 3rd line support)
- Identify, diagnose and resolve customer issues / requests
- Support and be involved in customer project work as needed
- Update internal systems with regards to work activity and any required documentation
Key Tasks
- To investigate reported incidents/problems with BCP packages
- To provide help and advice to customers in the use of BCP package software
- To ensure customers are informed of progress on all issues
- To manage and prioritise own outstanding issues list
Additional Duties
- Liaise with internal departments to progress projects and or the resolution of customer issues
- Undertake customer project work under the guidance of project managers and implementers
- Be required to work on customers’ sites from time to time
- Be required to provide out of hours telephone support for customers from time to time
- Perform other duties from time to time as required
Qualifications and experience
- PC literate with good knowledge of Microsoft Office
- Problem solving skills
- Excellent written and verbal communication skills
- Ability to work in a team and independently
Remuneration/Benefits
- Salary: Dependent on experience
- Pension Scheme (including PHI and Death in Service benefits)
- 37-hour week
- 22 days’ holiday moving to 27 days
- Must live within one hour’s drive of Stockport
Responsible to: Customer Services Manager
-
Financial Support Coordinator
7 days ago
Stockport, Stockport, United Kingdom Creative Support Full timeWe are a leading national charity based in the North of England, seeking a highly organized and IT-literate Financial Support Coordinator to join our dynamic Accounts Team. This role will involve maintaining customer account details, sending statements, responding to queries from customers regarding their accounts, and processing receipts on customer...
-
Customer Support
1 month ago
stockport, United Kingdom Business Computer Projects Full timeAs a leading supplier of software to the retail and wholesale sector, we are seeking a Technical Customer Support Analyst. Role Summary The role of a Customer Support Analyst is varied. It includes the day-to-day management and resolution of support calls, being involved in customer implementation work and supporting other internal business departments as...
-
Customer Support
1 month ago
Stockport, United Kingdom Business Computer Projects Full timeAs a leading supplier of software to the retail and wholesale sector, we are seeking a Technical Customer Support Analyst.Role SummaryThe role of a Customer Support Analyst is varied. It includes the day-to-day management and resolution of support calls, being involved in customer implementation work and supporting other internal business departments as...
-
Customer Support
4 weeks ago
Stockport, United Kingdom Business Computer Projects Full timeJob Description As a leading supplier of software to the retail and wholesale sector, we are seeking a Technical Customer Support Analyst. Role Summary The role of a Customer Support Analyst is varied. It includes the day-to-day management and resolution of support calls, being involved in customer implementation work and supporting other internal business...
-
Customer Support Specialist
2 months ago
Stockport, Stockport, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Stockport, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...
-
Customer Support Agent
6 months ago
Stockport, United Kingdom The Tax Refund Company Full time**The Role**: Liaising with HMRC to ensure customers receive their refunds. Fantastic customer service skills Great attention to detail GCSE Maths and English Grade C or above (Essential) Experience of working in a targeted environment **Location**: - Stockport area close to transport links **Could it be you?**: **Job Types**: Full-time,...
-
Customer Support
5 months ago
Stockport, United Kingdom Platinum Financial Recruitment Full time**LOCATION** **Stockport** **SALARY** **£21420 - £24000** **JOB TYPE** **Permanent** **REF** **AW2402-08_1709135156** **Customer Support** **£21,420 - £24,000 basic plus monthly bonus of £200** **Full time, Stockport** **Start dates flexible around notice period** CVs aren’t everything, we are a strong believer they are not a true...
-
Customer Support Adviser
6 months ago
Stockport, United Kingdom I M A The Thriving Career Portal Ltd Full time**Customer Support Adviser - £22,000 - £24,000** **Permanent! Flexi Hrs between 8am and 6pm - 7.5 hours per day** **50/50 Hybrid after probationary period** **Hours between hours of 8am-6pm - 7.5 hours per day** An excellent opportunity to join a well-established and highly regarded **Financial Services/ Wealth Management** company who work with a...
-
Aviation Customer Support Professional
7 days ago
Stockport, Stockport, United Kingdom Chemistree Solutions Full timeCompany OverviewChemistree Solutions is a family-run business that specializes in assistive technology solutions. Our mission is to improve patient care and independence through innovative technology and personalized support.About the RoleThis is an exciting opportunity to join our team as a Care Services Support Specialist. As a key member of our...
-
Customer Support Agents
2 weeks ago
Stockport, United Kingdom Halfords Full timeJOB PURPOSETransfer incoming fleet bookings from external platforms into Halfords internal diaries. Replicate the job into the requested garage and include all associated requirements of the service (referring to technical website).JOB CONTEXTBased at our Fleet Support Centre in Redditch you will be reporting to the Fleet Contact Centre Manager. You will be...
-
Finance Assistant
4 months ago
Stockport, United Kingdom Creative Support Full timeWe are a large national charity with our Head office based in Stockport, looking for an enthusiastic Finance Assistant to work in our fast paced and friendly Accounts Team, providing administrative support to the team. You will be involved with our customer account administration, including maintaining customer details, sending customer statements, dealing...
-
Element Games Customer Support Advisor
5 months ago
Stockport, United Kingdom Element Games Full timeWe are looking for a Customer Support Operative to join our ever-expanding team! This position is an integral part of our daily operations, helping support our brands and keep our customers happy by ensuring we deliver first class service, at all times. This position will be responsible for handling both inbound and outbound enquiries, whilst working as...
-
International Customer Support Specialist
4 days ago
Stockport, Stockport, United Kingdom Boutinot Wines Full timeJob Overview:Boutinot Wines is seeking a highly motivated Export Sales Team Member to join its export customer service team. The successful candidate will be responsible for handling customer enquiries and orders via email, taking ownership of customer orders, and maintaining relationships with suppliers and customers.**Responsibilities:**Handling customer...
-
Operations Governance Specialist
1 week ago
Stockport, Stockport, United Kingdom Creative Support Full timeJob SummaryWe are seeking an exceptional Operations Governance Specialist to oversee Social Care Governance processes, collaborate closely with the Head of Social Care Governance, and deliver outstanding customer experiences.About UsCreative Support is a reputable not-for-profit social care organization that has achieved an impressive level of success with...
-
Senior Quality Assurance Professional
1 week ago
Stockport, Stockport, United Kingdom Creative Support Full timeCareer Opportunity with Creative SupportAt Creative Support, we are seeking a dedicated Senior Quality Assurance Professional to safeguard the welfare of vulnerable adults. As part of our team, you will play a vital role in ensuring exceptional customer experiences and upholding high standards of quality assurance.About the Role:We offer a competitive salary...
-
Human Resources Officer
1 month ago
Stockport, United Kingdom Creative Support Full timeAn exciting new opportunity has become available to join our dynamic, fast-paced, hardworking HR team to deliver efficient human resource services for a Stockport town centre based charity.We are looking for a warm, professional, confident and articulate individual to deliver an efficient HR service and the highest standards of internal and external customer...
-
Human Resources Officer
4 weeks ago
Stockport, United Kingdom Creative Support Full timeAn exciting new opportunity has become available to join our dynamic, fast-paced, hardworking HR team to deliver efficient human resource services for a Stockport town centre based charity.We are looking for a warm, professional, confident and articulate individual to deliver an efficient HR service and the highest standards of internal and external customer...
-
Human Resources Officer
1 month ago
Stockport, United Kingdom Creative Support Full timeAn exciting new opportunity has become available to join our dynamic, fast-paced, hardworking HR team to deliver efficient human resource services for a Stockport town centre based charity.We are looking for a warm, professional, confident and articulate individual to deliver an efficient HR service and the highest standards of internal and external customer...
-
Human Resources Officer
1 month ago
Stockport, United Kingdom Creative Support Full timeAn exciting new opportunity has become available to join our dynamic, fast-paced, hardworking HR team to deliver efficient human resource services for a Stockport town centre based charity.We are looking for a warm, professional, confident and articulate individual to deliver an efficient HR service and the highest standards of internal and external customer...
-
Human Resources Officer
4 weeks ago
Stockport, United Kingdom Creative Support Full timeJob Description An exciting new opportunity has become available to join our dynamic, fast-paced, hardworking HR team to deliver efficient human resource services for a Stockport town centre based charity. We are looking for a warm, professional, confident and articulate individual to deliver an efficient HR service and the highest standards of internal...