Spoa Receptionist/Clerical Officer

Job summary An exciting opportunity has arisen to join our expanding Single Point of Access (SPOA) within Community Services Bury.Following development of a new model to support our clinical teams across the Division, we are looking for a resilient, robust, and self-motivated individual to undertake the role of Receptionist/Clerical Officer.The successful applicant will provide reception and administrative support to the Single Point of Access by processing referrals, inputting data onto SystmOne, taking telephone queries from healthcare professionals and services users, booking appointments, cancelling clinics, scanning and other general office duties.The new model will provide the opportunity for staff to rotate across different areas of the SPOA based in central Bury or on a community reception, allowing personal growth and development.Single Point of Access will operate on a 7 day basis, 365 days per year.The working pattern will be 8am - 4pm or 10am - 6pm on a rota basis.Some weekend working will be required.
Main duties of the job The role involves rotating between the SPOA hub and the receptions.
In the SPOA hub you will answer a variety of telephone calls and queries to support our service users, process referrals, book appointments and support all functions of the Single Point of Access.You will also provide comprehensive and confidential overall office administration including working collaboratively with other administrative colleagues and support staff.You will need good IT skills with a working knowledge of Microsoft office applications.
About us The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester.
Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners.
We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.In return, we can offer you a job role with purpose and flexibility.
The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction.
By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Job description Job responsibilities To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.
You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: Person Specification Qualifications Essential Educated to GCSE/O Level or equivalent in English/Maths Word processing/typing certificate to RSA level II ECDL or equivalent Skills Essential Effective verbal and written communication skills Computer literate / keyboard skills Confident, pleasant, and sympathetic approach when dealing with staff or the general public Good organisation skills Ability to work under pressure and prioritise own workload Ability to work as part of a team and meet deadlines Good interpersonal skills Ability to deal with sensitive situations tactfully and in a confidential manner Ability to follow verbal and written instructions correctly and receive and relay messages Satisfactory health screening Good attendance record Good time keeping Understand confidentiality Awareness of health and safety within an admin environment Willingness to undertake training as appropriate Reliable, self-motivated, and enthusiastic Friendly and approachable Ability to work flexibly Experience Essential Previous clerical / reception duties