Receptionist/Administrator

Job summary Exciting opportunity to work in a medium sized, forward thinking, and innovative GP practice in Bury, Greater Manchester.
We are looking for flexible, motivated, enthusiastic and committed individuals to provide high quality service across the practice.What we can offer:Competitive rate of payContinuous NHS service recognised for staff benefitsNHS Pension enrolment Main duties of the job The Receptionist/Administrator role at Peel GPs requires enthusiastic, friendly, positive, professional individuals who enjoy working as part of a team and strive to deliver a high standard of service to patients and the public in an efficient, effective, courteous and confidential manner.
The role is also to provide support to the clinicians (both doctors and nurses) and Managers to meet the requirements of the practice.The role is hours per week on a rolling 2 week rota.
Shifts are - and - (Week One is 3 earlys & 2 lates and week two is 2 earlys and 3 lates) About us Peel GPs is one of the larger GP Practices in Bury with 10,150 patients.With 6 GPs, nursing team and highly skilled administrative staff, led by an Office Manager and Business Practice Manager.We have a strong practice ethos were we strive to deliver the highest possible standard of care for our patients.
We also support each other through the working day in what can sometimes be a challenging environment Job description Job responsibilities Job Description Job title: Medical Receptionist Responsible to: Business Practice Manager Salary £ per hour Hours of work: 2 week rolling rota basis to suit the needs of the Practice Days of work: Monday Friday Hours of work: with shifts of & on alternate days Responsible for: Ensuring the patients receive an efficient service.
It is expected that all duties will be carried out courteously and efficiently with total confidentiality Peel GPs require a high standard of patient and business confidentiality at all times.
Main Duties: Patients Welcoming patients at the Reception desk Accepting patient arrivals for appointments for surgeries and clinics Directing patients to GPs and Nurses for appointments as required Booking Appointments for surgeries and clinics Accepting and processing requests for prescriptions via electronic methods only Dealing with enquiries Handing out sick notes Accepting pathology samples for transport to the lab Business Promote the services of Peel GPs in a professional manner Reception Waiting Area and Reception Desk Keep these areas tidy Checking of the leaflet rack on a daily basis ensuring that mandatory information is for patients is available Telephone System Dealing with requests for home visits ensuring these are relayed to the GP as per policy Dealing with enquiries Communication and Data Daily use of the clinical software system Emis Recording of accurate data both written and computerized Process messages in a timely and accurate manner as per policy Preparing data for entering on computer Participate in audits Assist with QoF (Quality and Outcome Framework) Recalls Scanning of documents Coding Referral management Liaising with other health care professionals and agencies as requested Participate in Practice learning sessions Attendance at meetings staff, team and patient participation group Work as a team member Promote and represent Peel GPs at meetings/visits in a professional manner Information Governance Patients entrust us with and allow us to gather sensitive information in relation to their health and social well being.
They do so in confidence and have the right to expect that staff will respect their confidentiality and act appropriately.
In the performance of the duties and responsibilities outlined in this job description, the post-holder will have access to confidential information relating to patients and their carers/family members, Practice staff, other healthcare workers, the NHS and Peel GPs.
The post-holder will have access, either written or verbal, to business sensitive information.
All information is to be regarded as strictly confidential.
Information may only be divulged to authorized persons in accordance with Practice policies and procedures relating to confidentiality, NHS Code of Practice and the Data Protection Act or any other statute General Housekeeping Assisting in accurate stock control of stationery Maintaining medical records to a high standard Retrieve/File medical records as required Participate in annual appraisal or reviews Attendance at training sessions in-house and/or external Attend and comply with Health & Safety training and regulations This list of duties is a summary and duties may be revised as changes in working practice are introduced or the needs of the Practice change.
With consultation/tuition/supervision your refusal in taking responsibility for these duties could be deemed unreasonable.
Staff are required to undertake appropriate training as requested.
They are also required to cover duties of colleagues during periods of absence.
We work in a smoke free environment and this includes building grounds.
Person Specification Qualifications Essential GCSE English and Maths grade C and above Experience Essential Experience working with primary care or a health setting Working as part of a team