Pcn Care Coordinator

2 weeks ago

Birmingham, United Kingdom Hall Green Health Full time

Job summary We are looking for a highly motivated individual to join our Primary Care Team as a patient care coordinator.
As part of our experienced care coordination team, you will be working closely with a group of dynamic and friendly people.
You will be mainly based at Swanswell Medical Centre, but you may be working across 1-3 different sites, with different people in multiple departments across the surgeries.
Care coordinating is a new, fulfilling role, working closely with patients, ensuring we provide them with quality care and the support that they require.
You may be dealing with high needs patients regularly, and advocating for best practice.You may also work closely with social prescribing link workers, clinical pharmacists, doctors, nurses, HCAs, admin staff and management teams to ensure patients are being directed to and receiving the most suitable care for them.
You may be given a caseload of identified patients and be required to ensure that their changing needs are addressed by taking into account local priorities, health inequalities and/or population health management risk stratification.
You may also be given targets to ensure optimal patient care.
It is a self-motivated role, that offers room for a blend of independent and multidisciplinary work.
Main duties of the job Your main duties will include:Helping people to manage their needs through answering queries, making and managing appointments and ensuring that people have good quality written or verbal information to help them make choices about their care, using tools to understand peoples level of knowledge and confidence in skills to manage their own healthSupporting patients to utilise decision aids in preparation for a shared decision-making conversationProviding coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches and other primary care professionalsWork with the GPs and other primary care professionals within the PCN to identify and manage a caseload of patients and, where required and as appropriate, refer people back to other health professionals within the PCNAdvocating for "best practice" throughout the surgery, ensuring our patients get the best care we can deliverPlease see the attached document for an extended list of duties and responsibilities.
About us We are a dynamic, forward-looking Primary Care Network, with established care coordinating and clinical consist of three surgeries with varying sizes, patient loads, and demographics across South Birmingham and Solihull.
With over 46,000 patients across the PCN,Community Care PCN value logistical, creative and positive mindsets, through out all staff, and have a helpful, knowledgeable team around us.We cherish training and education, and allow you the space to further your knowledge within your job role.
Job description Job responsibilities We are looking for a highly motivated individual to join our Primary Care Team as a patient care coordinator.
As part of our experienced care coordination team, you will be working closely with a group of dynamic and friendly people.
You will be mainly based at Swanswell Medical Practice, but you may be working across 1-3 different sites, with different people in multiple departments across the surgeries.
Care coordinators work closely with patients, ensuring we provide them with quality care and the support that they require.
You may be dealing with high needs patients regularly, and advocating for best practice.
You may also work closely with social prescribing link workers, clinical pharmacists, doctors, nurses, HCAs, admin staff and management teams to ensure patients are being directed to and receiving the most suitable care for them.
You may be given a caseload of identified patients and be required to ensure that their changing needs are addressed by taking into account local priorities, health inequalities and/or population health management risk stratification.
You may also be given targets to ensure optimal patient care.
It is a self-motivated role, that offers room for a blend of independent and multidisciplinary work.Please refer to the attached document for the full scope of your job role.
Person Specification Experience Essential Ability to empathise with patients and staff.
Clear, polite telephone manner.
Courteous, respectful and helpful at all times.
Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity.
Forward thinker.
Ability to work under pressure.
Access to own transport and ability to travel across the locality on a regular basis, including to visit people in their own home.
Desirable Experience in Primary Care.
Experience in working independently and as part of a wider team.
Good IT skills.
Good knowledge of MS Office and Outlook.

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