Multi Services Assistant
1 day ago
Multi Services Assistant - EveningsSalary: £25,500 per annum, plus company benefitsLocation: Birmingham, B4 6WRContract: Full Time, PermanentShifts: 37.5 hours per week, Monday – Friday, 2:30pm until 11pm with 1 hours unpaid lunch breakWork model: Fully onsiteWilliams Lea seeks a Multi Services Assistant to join our teamWilliams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.
Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.Purpose of role The Multi Services Assistant will work as part of a team to provide the highest level of customer service to our clients and support to the Office, Team Leader and Admin Support Manager.
Whilst the list of tasks in this document is not exhaustive, the Multi Services Assistant may cover any combination of the tasks set out below.The Multi Services Assistant will provide excellent customer service to our clients, performing all operations requested by a customer without direct supervision.
This role will cover a number of our service areas and will require a high level of multi-skilling.
This includes, but is not limited to, the efficient and prompt answering of client queries, adhering to all Williams Lea policies and procedures, courteous interaction with clients and visitors following the Williams Lea protocols for this service, completing all work within the agreed services levels and assisting with completing general administrative duties as required.All Multi Services Assistants are accountable for maintaining the established relationship between Williams Lea and our clients.
You will be able to recognise and translate the client's needs and to translate these into a responsive service.Key responsibilities Managing a structured and efficient workflow for all service areas within your remitEnsuring that all service levels agreed with the client as part of the contract service delivery are achieved and continuously improvedRegularly reviewing services to ensure continuous improvement of their deliveryEnsuring stationery, facilities and other equipment are properly utilised and maintainedParticipating in cross departmental and site projects or other adhoc requests as assigned by the Team Leader or Admin Support ManagerActively participating in all on site health and safety audits and assessments and oversee compliance as requiredEnsuring operations reflect the initiatives set by the firm (sustainability and paper-lite etc.
)Deliver an exceptional file management serviceSort, scan, rename and distribute incoming mailMaintain equipment to a good working order and troubleshoot problems, place service calls when neededFollow all stock and consumable procedures, replenish copiers with all consumablesPrioritise jobs and run them to meet customer requirements and deadlinesProvide photocopying, scanning, and printing as per customer instructionsCollect and complete any information required for billing or client charge back dataUnderstand and comply with Floor Support corporate standards.
Constantly seek ways to improve operations and suggest and implement approved ideasBind final form documentsExtensive computer and data related tasksAccept requests from Fee Earners/PAs, notifying them of estimated completion time as appropriate and in line with service level agreementsCollect and frank outgoing mail – process letters for printing and complete envelope fulfilment requirementsHandle incoming and outgoing deliveries via courier – ensure that all incoming documents are scanned entirely and allocated to the relevant electronic post foldersDeal with incoming hand deliveries from clients – ensure that all incoming documents are scanned entirely and allocated to the relevant electronic post foldersArrange and complete outgoing hand deliveriesPersonal attributesExperience within an office/administrative environmentExemplary level of customer focus, with demonstrable experience in staff management in a customer service environmentWell presented with a professional mannerFlexible, computer literate and a quick learnerConfident effective communicator at all levels, both written and oral, with excellent writing and numeracy skillsHands on team workerHigh degree of attention to detail, ability to retain high levels of concentration in a busyworking environmentRewards and BenefitsWe believe in supporting our employees in both their professional and personal lives.
As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:25 days holiday, plus bank holidays(pro-rata for part time roles)Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.Life AssurancePrivate Medical InsuranceDental InsuranceHealth AssessmentsCycle-to-work schemeDiscounted gym membershipsReferral SchemeYou will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospectsEquality and DiversityThe Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law).
It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at (we do not accept applications to this email address).
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