General Manager
4 days ago
THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.
Position: General Manager & Senior Stylist Salary: Negotiable, Based on Experience and Skills About the role The General Manager oversees the daily operations of the hair salon, ensuring high standards of service, profitability, and customer satisfaction.
This is a hands-on role, and the General Manager will be expected to also provide hairdressing services for customers as needed while managing a team of stylists, beauticians, and support staff, driving sales, maintaining budgets, and ensuring a positive, professional atmosphere in the salon.
Key Responsibilities Team Management Supervise and support hair salon staff: Lead a team and provide exceptional customer service.
Perform salon services for customers as needed.
Recruitment and onboarding: Hire, train, and onboard new employees, ensuring they understand salon standards, service protocols, and health & safety practices.
Schedule management: Create and manage staff schedules to meet customer demand while controlling labour costs.
Performance reviews: Conduct regular performance evaluations, provide constructive feedback, and foster professional development for team members.
Customer Service Customer satisfaction: Resolve any client complaints or issues in a timely and professional manner, ensuring customer loyalty and satisfaction.
Service quality: Monitor and maintain high service quality standards, making sure all staff members follow salon protocols.
Upselling services: Train team members on product knowledge and upselling techniques to enhance client experience and increase revenue.
Financial Management Sales targets: Set and achieve monthly, quarterly, and annual revenue targets through team incentives and promotions.
Inventory management: Oversee ordering and restocking of salon supplies, manage inventory levels to reduce waste and costs.
Budgeting and cost control: Monitor budgets, control expenses, and maximise profitability without compromising quality.
Salon Operations and Maintenance Health and safety compliance: Ensure that the salon adheres to all health and safety regulations, including proper sterilisation, cleanliness, and sanitation procedures.
Equipment maintenance: Schedule regular maintenance of salon tools and equipment to ensure they remain in safe and working condition.
Salon appearance: Maintain a clean, welcoming, and professional environment that reflects the salon's brand.
Marketing and Promotions Promotional campaigns: Coordinate marketing efforts, including special promotions, seasonal discounts, and events to attract and retain clients.
Social media management: Oversee social media presence and online reputation by creating content, sharing updates, and engaging with clients.
Community engagement: Build relationships with local businesses and communities to drive traffic and enhance the salon's visibility.
Qualifications and Skills Experience: Previous experience in salon management or a related leadership role in the beauty industry.
Technical Skills: Familiarity with salon management software and proficiency in Microsoft Office.
Customer Service: Strong focus on client satisfaction and problem-solving.
Communication Skills: Excellent verbal and written communication skills to effectively interact with staff, clients, and stakeholders.
Leadership Abilities: Proven ability to motivate, inspire, and lead a team to meet performance targets.
Financial Acumen: Knowledge of budgeting, inventory control, and cost management.
Creativity: Ability to conceptualise and implement marketing campaigns and promotions that align with the brand.
Working Conditions Hours: Full-time, Tuesday up to and including Saturday, may include evenings.
Performance Indicators Customer Satisfaction: Positive client feedback and low complaint rates.
Financial Metrics: Meeting or exceeding monthly and annual revenue targets.
Employee Retention and Satisfaction: Low turnover and positive employee feedback.
Operational Efficiency: Cleanliness, organisation, and inventory control within budget.
This job description serves as an overview of responsibilities and qualifications and may evolve based on the needs of the salon.
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