Ground Operations Front Of House Trainer: Bournemouth Airport

2 weeks ago

Bournemouth, United Kingdom Jet2.Com Full time

Job Description: At  Jet2.com  and  Jet2holidays  we are all  Customer Helpers  responsible for creating memories and ensuring our customers  Have a Lovely Holiday .
Based at Bournemouth Airport   and reporting to the  Ground Operations Training Manager , the  Ground Operations Front of House Trainer  will be  responsible  for providing classroom  training ,  support  and  coaching  to  Front of House colleague s in order to ensure they are working and operating in accordance with our  safety culture  and  brand  philosophy.
You will  identify  and  analyse  individual  training  and  development  needs, making recommendations in line with the Behavioural Framework .
You will be responsible for the  delivery  of  coaching  and  support  for all front of house Teams, ensuring training is tailored to individual requirements.
As part of the Training Team, you will be responsible for the  design  and  development  of initial and  recurrent  training for all Front of House Teams to support them to achieve the highest  performance  standards.
This is a varied and fulfilling role and will play a vital part in ensuring we achieve our Safety and Customer Satisfaction targets.This role is available on a full time (40 hours per week) basis.
Working hours are rostered and will include early starts and weekend working to support the delivery of on the job coaching and training.
The successful candidate will already be demonstrating  Role Model  behaviours.
You will also Have some  experience  of  coaching  and/or  training delivery , either on an individual basis or in a classroom environment.
Be a  subject matter expert i n Ground Operations (Check-In and Boarding) procedures with a minimum of 1 year experience in Front of House (EASA Requirement) Be able to share your  knowledge  as well as be able to  engage  and  influence  others.
Be  passionate  about  training  and  developing  others and be able to engage with the wider Front of House Team.
Unless a recognised equivalent is already held, the successful candidate will be willing to study towards the Level 3 Award in Education and Training qualification which will be provided by the company.
Help us to send our all-important customers on holiday with  Jet2.com  and  Jet2holidays

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