Receptionist / Administrator

Job summary Monday 1:00pm 6:30pm Tuesday 1:00pm 6:30pm Wednesday 1:00pm 6:30pm Thursday 1:00pm 6:30pm Friday 1:00pm 6:30pmTotal = hoursThis is a temporary 6 month positionwhich will be reviewed after this time.We are looking for anadministrator/receptionist to join our friendly team at Pennys Hill Practice.You should have previous experience in a customer service environment, beflexible and willing to learn and have an ability to work under pressure.Applicants should also be confident and able to project a positive and friendlyimage to patients and other visitors, either in person or via the telephone aswell as offer general assistance to the practice team.
Whilst knowledge andexperience of the NHS are beneficial, they are not essential, and training willbe given.
This is a challenging role at times, but it is also very rewarding.
Main duties of the job Theduties and responsibilities to be undertaken by receptionist may include any orall of the items in the attached job description.Duties may be varied from time to timeunder the direction of the Reception Supervisor, Assistant to the PracticeManager or Practice Manager, dependent on current and evolving practiceworkload and staffing levels.
About us We are looking for a receptionist to join our teamhere at Penny's Hill Practice.
We are based in Ferndown Town Centre in walkingdistance to all amenities and the local supermarket.
The practice shares thepurpose built premises with Orchid House Surgery with a range of communityservices also being provided from attached facilities.Pennys Hill Practice is a six partner practice providinga range of primary care and community health services from Ferndown MedicalCentre.
We run a personal list system for our 6 GP's and have approximately 7600 patients registered with us.
We also have 3 practice nurses, 1Phlebotomist, 1 Phlebotomist / HCA, 1 tracker nurse / HCA and our receptionteam.
Job description Job responsibilities Please see the attached job description for information of the duties and responsibilities to be undertaken within the role.Please note, dutiesmay be varied from time to time under the direction of the ReceptionSupervisor, Assistant to the Practice Manager or Practice Manager, dependent oncurrent and evolving practice workload and staffing levels.
Person Specification Qualifications Essential Good standard of general education GCSE mathematics or equivalent GCSE English or equivalent Desirable Further education Others Essential Flexibility of working hours/ability to work at desired times Desirable Car driver/clean licence Qualities & Attributes Essential An understanding, acceptance and adherence to the need for strict confidentiality Ability to use own judgement, resourcefulness and common sense Ability to work as part of an integrated multi-skilled team Pleasant and articulate Able to work under pressure Able to work in a changing environment Able to use own initiative Smart appearance Experience Essential Experience of Microsoft office software Keyboard skills Customer service skills A good team player Able to take messages accurately and deal with appropriately Good telephone manner Desirable Experience of SystmOne clinical system Knowledge of medical terminology Knowledge Essential Excellent communication skills