Care Navigator

3 weeks ago

Ledston, United Kingdom The Garden Surgery Full time

Job summary This role is very varied and requires a candidate who can work in a fast paced environment and with accuracy.
You will need to have exceptional communication and people skills both of which will help you to achieve a rewarding role in this supportive organisation.We have a keen team ethos at the Garden Surgery which is underpinned by training and mentoring.
There are opportunities to support the clinical team with various administrative duties which help to create multiskilled personnel and shares knowledge and progression tooYou will need to be resilient and have a good work ethic to be able to keep up with changes and provide a care navigation service to our patients.
Main duties of the job This role is clerical and administrative and involves dealing with people who are often distressed or frustrated so good listening and communication skills are needed to project a confident and positive approach to problems.
About us At the Garden Surgery, we aim to be inclusive and supportive.
We organise social events to spend time together out of work and all our employees an extra days leave on their birthday.
We have a weekly fruit delivery for staff and the odd bake off which usually involves cake and buns
For healthier staff there is the Park run and the odd event that involves a bit of competition...We all work hard to provide a good, reliable service to patients and we value each other too.
Job description Job responsibilities Job Title: Medical ReceptionistDepartment:Reception and Administration Team Main Purpose of Job: To provide a focal point of contact for patients of the practice and administrative support to the practices clinicians.
Main Duties:Welcoming patients and visitors face to face and over telephone Ensure confidentiality is maintained at all times Establish reason behind visitors attendance/call to surgery in a friendly and courteous manner Ensure patient is dealt with in an efficient and appropriate way Ensure enquiries/telephone calls are actioned in a prompt manner and where necessary passed to the appropriate responsible person Management of Patient Registration: Take necessary details from patient to ensure appropriate registration form is provided to patient Ensure all required details on the registration forms are complete Register patient on computer and book new patient check with Practice nurse or Health Care assistant Appointment management: Locate appropriate appointment type based on information provided by patient with appropriate healthcare professional Ensure necessary details are obtained from patient to book appointment Name and address, reason for attendance Confirm the correct patient has been booked in to the appointment slot Provide an efficient appointment booking service Effectively handling requests for cancellation and rearranging of appointments Actioning requests/directions from doctors/nursesDiary management Create requests for home visits and passing clinically based messages promptly Ensure all necessary, appropriate and relevant information is obtained to deal with problems Manage daily results and distribute to clinicians Calling Patients for checks React to directions to call in patient groups where required and with appropriate training Repeat prescribing and online access management Administration ofoutgoing communications and / or samples Manage NHS E mail system Safeguard all keys, cash and accessible patient identifiable information Review personal and teams responsibilities regularly Use initiative and competence to identify outstanding actions and tasks accordingly Action relevant tasks and responsibilities promptly, efficiently and professionally adhering to Practice protocols and staff handbook Report inadequacies in building and be responsible for Health and Safety Identify own training needs Participate in Significant event analysis process Accept and react to change Work reliably, calmly and competently under pressure Be positive, honest and professional in your approach Communicate capably, act resourcefully Work at all times in an organised way and in accordance with protocols, procedures and regulation including the staff handbookRESPONSIBILITY / ACCOUNTABILITYNot Applicable Responsible for Equipment The post holder is not responsible for the maintenance of any equipment used to perform their duties, however, they would be expected to use the equipment correctly and as instructed as part of their induction.
Any faults/issues should be reported to the responsible person.
Reports toPractice Manager Accountable toThe Practice Manager and Partners THIS JOB DESCRIPTION IS NOT EXHAUSTIVE,OTHER AD HOC RESPONSIBILITIES WILL ALLOCATED TIME TO TIME WITH THE APPROPRIATETRAINING AND SUPERVISION WHERE NECESSARY Person Specification Experience Essential Awareness of health inequalities and vulnerability Ability to be non-judgemental Desirable Experience within a GP Practice Qualifications Essential GCSE grade 4 or C or above in English and Maths Desirable Experience in: A health care setting Fast paced environment Customer service skills Skills Essential Ability to problem solve Great communication skills (including telephone based and face to face) Listening skills Patience and understanding Desirable Awareness of compliance standards IT skills

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