Customer Service Representative

2 weeks ago


The Rookery, United Kingdom Mobilize Financial Services Full time

Job Description Reporting to the Head of Department, you will join a small specialist team of advisors and case handlers, handling complaints and enquiries from customers, Claims Management Companies, and Law firms relating to motor finance commission.
You will administer all tasks accurately and within defined timescales to ensure regulatory compliance.
You will work closely with our external suppliers supporting with information requests and escalations, to ensure first time resolution on queries where possible.
You will support the rollout of process changes where required following regulatory changes.
You will build relationships across the department and wider business to deliver the requirements of the department.
What will you do: Demonstrate SHIFT behaviours in all you do.
Respond to all enquiries and complaints in a timely and courteous manner.
Plan, prioritise, organise to ensure regulatory timelines are met.
Work closely with case handlers, both internal and external, to ensure consistent approach to responses.
Good knowledge of the regulatory position regarding Motor Commissions and any guidance on how complaints are to be handled.
Accurately log and respond to enquiries and complaints within current and future MFS systems.



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