Admin Assistant
4 weeks ago
Job summary We are currently looking to appoint an Admin Assistant to work in the Clinic Co-Ordination Team at the Den within the Family Care Division.
The successful candidate must be customer focused, with exceptional communication and interpersonal skills.
Working Monday - Friday (Specific working hours to be agreed with successful candidate).
Excellent organisational skills and an ability to work under pressure are essential requirements together with great attention to detail for ensuring data is recorded accurately onto the patient administration system.
To be successful in this role you will possess excellent interpersonal and IT skills, GCSE Maths and English grade A-C (or equivalent) and have relevant office/secretarial experience.
You must have effective communication skills and be adaptable to meet the service needs.
Knowledge of medical terminology, customer care and previous NHS experience are also desirable.
Main duties of the job The main emphasis of this role is to provide a comprehensive and courteous clerical service within the Clinic Co-ordination team.
For example: provide a comprehensive administrative service to the team, whilst working in conjunction with a multidisciplinary team and liaising with internal and external stakeholders.
Duties will include recording appointment outcomes, filing correspondence and reports in patient case notes, answering the telephone and taking/dealing with queries as appropriate, and action any and all administrative tasks you are assigned, such as filling a cancellation slot.
About us Chesterfield Royal Hospital NHS Foundation Trust is a well performing Foundation Trust serving a population of around 441,000 across the Bolsover, Chesterfield, Derbyshire Dales, North Amber Valley, High Peak and North East Derbyshire districts.
With a workforce of around 3,800 staff and good financial control, currently operating with a positive financial surplus and was recently rated "Good" by the CQC .
We are committed to working with our partners in health and social care to deliver long term financial sustainability and resilience in our performance to ensure we provide high quality services and excellent patient care.
Job description Job responsibilities Please see the Job description and Person Specification in the attachments.
This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that are required.
Person Specification Qualifications and Training Essential Educated to GCSE grade C or above (or equivalent) including English and Maths Excellent keyboard skills Experience Essential Experience of dealing with telephone enquiries Experience of dealing with the general public Experience in working flexibly as part of a team Desirable Previous healthcare experience Ability to prioritise workload Ability to work under pressure Skills and Knowledge Essential Numerate Literate Understanding of confidentiality Computer literacy Good communication skills Desirable Ability to handle change Experience of the hospital's patient administration IT systems Personal Attributes Essential Team worker Adaptable Smart appearance Pleasant and courteous manner Desirable Ability to work on own initiative Demonstrates Trust Values Essential Proud to CARE (Compassion, Ambition, Respect, Encouragement)
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