Customer Service Specialist
4 days ago
Customer Service Specialist - Fixed Term 12 MonthsKentWhat it's like to work at SearchFlow:If you want to be part of a dynamic, fast-growing company, SearchFlow ticks all the boxes.
We encourage passion, ambition and collaboration, both in our performance as a team and individually.
New ideas are encouraged.
We are the market leader in conveyancing products and services and constantly expanding into new sectors, creating fantastic opportunities for positive, team-orientated and self-motivated people.As well as this we offer: 25 days' holiday, with optional 5 days unpaid leave per yearFlexible working (2 days in office/3 days remote)Private health insuranceFocus on training and career progressionLifestyle allowance paid up to £300 per annum for wellbeing activities.Free mortgage advice and conveyancing searches.Health and Wellbeing services (EAP).Reward and recognition for outstanding work.
The Opportunity As a Customer Service Specialist, you will be an integral member of an award-winning Customer Service department that demonstrates prides and passion for delivering outstanding service in an ever-changing industry.
In the Customer Service Specialist position, you will be responsible for ensuring that you are supporting our customers queries proactively and professionally both verbally and through administration interactions in agreement with our Service Excellence requirements alongside our business key performance indicators.
There will be a strong focus on first time resolution and excellent customer service.The role will involve: Providing helpdesk/order fulfilment style support and advice via email and telephone, to our customers.Navigating SearchFlow systems and with a strong understanding of processesProviding excellent customer serviceLiaising with relevant data providers for all search queries to ensure the smooth running of the search ordering process.Investigating and offering a timely response to customer enquiries and requirements.Taking ownership of queries and actions appropriately.Ensuring customer queries are dealt with and actioned on a regular basis in accordance with the Helpdesk KPI's.To work towards providing the highest standard of service in all interactions with customers, receiving consistent Level 2 Service Excellence scores.Understanding all SearchFlow products, procedures and systems.
About youYou will need to be proactive and self-motivated with excellent communication skills, both verbal and written.
You will also have strong attention to detail with customer service at your core.
You will also be committed to progressing your own learning and development.
You will also have/be: Ability to work well under pressure and multi-task when required.
Able to communicate effectively with customers by telephone and email.Able to work against performance targets surrounding quality and productivity.Ability to be extremely organised and have excellent attention to detail.Able to work flexibly, as a team as well as on your own to meet deadlines and targets.Ability to learn quickly and work within clearly defined processes but use own initiative when needed.Strong problem-solving skills with the desire to provide superior service.Computer experience including Teams, Word, Excel and Outlook.
-
Customer Service Specialist
4 days ago
East Malling, United Kingdom Landmark Information Full timeCustomer Service Specialist KentWhat it's like to work at SearchFlow:If you want to be part of a dynamic, fast-growing company, SearchFlow ticks all the boxes.We encourage passion, ambition and collaboration, both in our performance as a team and individually.New ideas are encouraged.We are the market leader in conveyancing products and services and...
-
Customer Service Specialist
14 hours ago
East Malling, United Kingdom Landmark Information Full timeCustomer Service Specialist KentWhat it's like to work at SearchFlow:At Searchflow you'll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity.We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services, while continuously seeking new and...
-
Customer Service Specialist
6 months ago
West Malling, United Kingdom TN Recruits Full time**Join a leading property finance Team as a Customer Service Specialist** *** - Are you a keen and switched-on individual with a passion for providing exceptional customer service?_ - _ - Do you possess articulate communication skills, excellent organisational abilities, and an eye for detail?_ - _ They are a company that take pride in being a frontrunner...
-
Customer Services Advisor
2 weeks ago
East Malling, United Kingdom Halfords Full timeAge 21+ £11.64 per hour Under 21 £8.80 per hour Love all things motoring and cycling?Great with customers?Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role.Ideally, you'll already have some experience of fitting car parts and of cycle repair, even as a hobby.Either way, we have training in...
-
Head Of Mortgage Servicing
3 days ago
East Malling, United Kingdom Antony James Recruitment Ltd Full timeHead of Mortgage Servicing Ou client in the Specialist Lending Sector is seeking a motivated and experienced Head of Servicing to join our Mortgage Servicing team.The ideal candidate will oversee the daily operations of the team, ensuring compliance with industry standards and company policies while providing exceptional support to our customers.The ideal...
-
Customer Service Representative
3 weeks ago
East Malling, United Kingdom Vistry Group Full timeJob OverviewVistry Group is seeking highly skilled and dedicated Customer Service Representatives to support our sales team across various locations. As a key member of our team, you will play a crucial role in improving customer satisfaction by responding promptly and efficiently to incoming enquiries.Key Responsibilities:1. Respond to customer inquiries in...
-
Head Of Mortgage Servicing
2 weeks ago
East Malling, United Kingdom Antony James Recruitment Ltd Full timeHead of Mortgage Servicing Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.Ou client in the Specialist Lending Sector is seeking a motivated and experienced Head of Servicing to join our Mortgage Servicing team.The ideal candidate will oversee the daily operations of the team, ensuring...
-
Head Of Mortgage Servicing
2 weeks ago
East Malling, United Kingdom Antony James Recruitment Ltd Full timeHead of Mortgage Servicing Ou client in the Specialist Lending Sector is seeking a motivated and experienced Head of Servicing to join our Mortgage Servicing team.The ideal candidate will oversee the daily operations of the team, ensuring compliance with industry standards and company policies while providing exceptional support to our customers.The ideal...
-
Customer Service Administrator
6 months ago
West Malling, United Kingdom Commercial Services Group Full time**Customer Service Administrator** **£23,000 - £25,000pa (DOE)** **Hybrid/Kings Hill, Kent** Do you have previous administration experience within a fast-paced commercial environment, and particularly strong Microsoft Excel skills? Are you a confident communicator with outstanding customer service skills? If so, we have a fantastic opportunity for...
-
Head Of Mortgage Servicing
2 weeks ago
East Malling, United Kingdom Antony James Recruitment Ltd Full timeHead of Mortgage Servicing Ou client in the Specialist Lending Sector is seeking a motivated and experienced Head of Servicing to join our Mortgage Servicing team.The ideal candidate will oversee the daily operations of the team, ensuring compliance with industry standards and company policies while providing exceptional support to our customers.The ideal...
-
Customer Service
2 weeks ago
East Malling, United Kingdom Landmark Information Full timeKings Hill, West Malling/HybridWhat it's like to work at SearchFlow:If you want to be part of a dynamic, fast-growing company, SearchFlow ticks all the boxes.We encourage passion, ambition and collaboration, both in our performance as a team and individually.New ideas are encouraged.We are the market leader in conveyancing products and services and...
-
Specialist Adviser
1 week ago
East Malling, United Kingdom Commercial Services Group Full timeCommercial Services Group is one of the leading providers of procurement and support services to education and public sector customers globally.Serving over 15,000 customers, CSG is committed to providing an excellent customer and user experience underpinned by social value and a committed and empowered workforce.Role: Specialist Adviser (English or Maths...
-
Azure Specialist
1 week ago
East Malling, United Kingdom Commercial Services Group Full timeCommercial Services Group is one of the leading providers of procurement and support services to education and public sector customers globally.Serving over 15,000 customers, CSG is committed to providing an excellent customer and user experience underpinned by social value and a committed and empowered workforce.Commercial Services Group is recruiting for...
-
Senior Account Specialist
1 week ago
East Malling, United Kingdom Procurement Services Full timeRole: Senior Account Specialist Salary: £37,500pa Location: Hybrid/Kings Hill, Kent Brand: Procurement Services About Procurement Services - Procurement Services is a market-leading procurement services business, and our focus is on providing compliant routes for the UK public sector to procure products and services from local, national and global...
-
Azure Specialist
2 weeks ago
East Malling, United Kingdom Cantium Business Solutions Full timeCommercial Services Group is recruiting for an Azure Specialist on behalf of Cantium Business Solutions, which is part of Commercial Services Group.Salary: £62,000 (DOE)Brand: Cantium Business SolutionsLocation: Kings Hill/HybridThe RoleCantium are looking for an Azure Specialist to join their thriving team, where you'll serve as the subject matter expert...
-
Customer Service Finance Specialist
7 days ago
East Liverpool, Ohio, United Kingdom Aspion Full timeCustomer Service Role at AspionWe are seeking a skilled Customer Service Finance Specialist to join our team in Liverpool. As a key member of our Customer Services department, you will provide exceptional support to our customers and clients, leveraging your knowledge of our diverse product offerings to promptly address inbound queries.In this dynamic role,...
-
Service Engineer
3 days ago
East Malling, United Kingdom Security Cleared Jobs Full timeExpand your electro-mechanical expertise as a Service Engineer working on cutting-edge products.This pioneering company specialises in thermal imaging cameras and sensors, which enhance perception and awareness across both commercial and military domains.They offer a competitive benefits package to support your professional growth, well-being, and financial...
-
Food Service Specialist
3 weeks ago
West Malling, Kent, United Kingdom Chartwells - Schools Full timeChartwells, the leading provider of catering and support services to the education sector, is seeking an ambitious Food Service Specialist to help create exceptional food experiences for students and staff on a part-time basis, contracted to 25 hours per week. This role involves working in a passionate and hard-working team to deliver outstanding culinary...
-
Customer Service Support Specialist
2 weeks ago
East Grinstead, United Kingdom Compass UK & Ireland Full timeJob DescriptionWe are seeking a highly motivated Customer Service Support Specialist to join our vibrant team in the education sector.The successful candidate will be contracted to 12.5 hours per week, delivering exceptional customer experience on a part-time basis for Chartwells. As a key member of our team, you will contribute to maintaining a positive...
-
Gis Applications Specialist
2 weeks ago
East Malling, United Kingdom Commercial Services Group Full timeCommercial Services Group is one of the leading providers of procurement and support services to education and public sector customers globally.Serving over 15,000 customers, CSG is committed to providing an excellent customer and user experience underpinned by social value and a committed and empowered workforce.Commercial Services Group is recruiting for...