Customer Service Finance Specialist
1 week ago
We are seeking a skilled Customer Service Finance Specialist to join our team in Liverpool. As a key member of our Customer Services department, you will provide exceptional support to our customers and clients, leveraging your knowledge of our diverse product offerings to promptly address inbound queries.
In this dynamic role, you will build strong relationships with customers, respond to incoming inquiries via phone and email, maintain accurate customer information, and process requests related to account management. If you're passionate about delivering first-class service and making a positive impact, this is the perfect opportunity for you.
About the Job:
- Previous experience of 2 years+ in a customer service role is essential.
- Experience in the financial services industry is highly desirable.
- Excellent communication and listening skills.
- Composed under pressure with strong attention to detail.
- Collaborative team player with a friendly demeanour.
- Eager to learn and adaptable to new challenges.
Job Benefits:
- A competitive salary of £24,000 - £26,500, depending on your experience.
- 25 days of annual leave, in addition to bank holidays.
- A hybrid work environment with the freedom to work from home two days a week and collaborate in the office three days a week.
- An annual bonus to boost your earnings.
- The security of a death-in-service benefit, ensuring your loved ones are looked after.
- A matched pension scheme to help you save for your future.
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