Customer Care Advisor

4 days ago


StokeonTrent, United Kingdom Safer Hand Solutions Full time

Service Desk Advisor – Fixed Term Contract Monday to Friday 8am – 5pm £25,000 per annum increasing to £26,000 after probation Our client who are part of a global organisation are seeking an experienced and dedicated new member of staff in the role of Service Desk Advisor on a fixed term contract for up to 9 months.
The overall purpose of the role is to work as part of a team to provide high quality day to day support to enable the effective operation of their customer service desk.
Duties to include: Answer all incoming calls.
To process and update requests from the client base, internal personnel and suppliers via telephone, fax, e-mail, or web.
Accurately process reactive, planned, and statutory compliance task To action reactive requests from our client base and log all requests on in-house computer syste To liaise with site-based engineers and field-based facility managers to action requests as necessary.
To liaise with sub-contractors to attend site to repair faults and raise appropriate purchase orders as required.



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