Senior Customer Experience Manager
9 hours ago
Join Ligentia
We're looking for a Senior Customer Experience Manager to join us in Leeds.
This role will be responsible for driving commercial success across assigned customer accounts by increasing revenue through retention, cross-selling, and product adoption.
This involves implementing customer and marketing strategies, analysing customer data, and collaborating with various teams to meet customer needs and exceed expectations.
The ideal candidate will be a strong leader with a passion for customer success, a commercial mindset, and the ability to build and maintain strong relationships with customers and colleagues.
Your Role: Account Management: Oversee customer accounts, driving growth and retention.
Business Development: Identify and pursue new business opportunities.
Team Leadership: Lead and develop a team of customer experts.
Customer Relationship Management: Build and maintain strong customer relationships.
Strategic Planning: Contribute to strategic initiatives and market analysis.
Operational Excellence: Ensure timely delivery of solutions and meet performance metrics.
What You'll Need: Essential Proven experience in a senior customer or account management role, or something similar.
Exceptional communication, negotiation, and influencing skills.
Ability to deliver tailored solutions to meet customer needs.
Proven ability to manage multiple projects efficiently.
Strong leadership and team management skills.
Financial acumen and budget management expertise.
Strong problem-solving and analytical skills.
Proven ability to improve operational efficiency.
Keen understanding of market trends and customer expectations.
Strong risk management and contingency planning skills.
Ability to adapt to a fast-paced, dynamic environment.
Desirable Solid understanding of supply chain management and logistics.
Our Working Environment We offer a hybrid working environment, requiring on average 3 day a week from our Leeds office for collaboration and team meetings.
This balance ensures you have the flexibility to work remotely while staying connected with your colleagues.
Why Ligentia?
Why now?
Accelerated growth in one of the most dynamic industries you can imagine.
Brilliant customers including some of the world's leading retailers and best-known brands.
A tech vision and roadmap that will turn heads for all the right reasons.
And colleagues with high commitment and unrivalled knowledge, combined with low ego.
A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together.
However you look at it, Ligentia is a great place to be right now.
Ready to join us?
Apply now
-
Senior Customer Experience Manager
2 days ago
Ledston, United Kingdom Ligentia Full timeWe're looking for two Senior Customer Experience Managers to join us in Leeds and London. This role will be responsible for driving commercial success across assigned customer accounts by increasing revenue through retention, cross-selling, and product adoption. This involves implementing customer and marketing strategies, analysing customer data, and...
-
Customer Experience Manager
5 days ago
Ledston, United Kingdom Love Recruitment Full timeCustomer Experience Manager Training and Onboarding Manager 32k40k dependant on experience. Hybrid Remote Wakefield Proactive and customerfocused this role will lead the charge in ensuring exceptional service delivery and ongoing satisfaction for our highprofile clients in the fitness industry. Managing relationships with larger multisite gym operators...
-
Customer Success Manager
2 weeks ago
Ledston, United Kingdom Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses Full timeThe Company: A B-Corp sustainability-tech working to help charities maximise RoI.PE Backed fantastic growth and planning to move into the US market.Already leaders in their space, they are looking to establish themselves as the global leader!The Opportunity: Excited to work for a sustainability-tech with a unique proposition and wonderful mission...
-
Finance Manager
3 weeks ago
Ledston, United Kingdom Hays Senior Finance Full timeFinance Manager - £55-65K - Hybrid Employer Location Leeds, England, West Yorkshire Salary - per annum + £55 - 65K + Benefits Closing date 23 Dec 2024 View more categoriesView less categories Sector Salary band , Contract type Hours Where will they be working You need to or to save a job.Job Details Role: Finance ManagerLocation: West Yorkshire (2-3/Week...
-
Field Sales Executive
2 weeks ago
Ledston, United Kingdom Ted Experience Full timeJoin Our Mission to Transform Lives – Be a Sales Advisor for a Revolutionary Tobacco Alternative!Are you ready to make a real impact and help adult smokers discover a healthier, more affordable alternative?Join our team in Leeds and be part of a groundbreaking movement with our scientifically proven heated tobacco product that's 95% less harmful and a...
-
Management Accountant
3 weeks ago
Ledston, United Kingdom Hays Senior Finance Full timeManagement Accountant (Automotive) - £45-55K - Hybrid Employer Location England, Leeds, West Yorkshire Salary - per annum + £45-55K + Benefits Closing date 23 Dec 2024 View more categoriesView less categories Sector Salary band , Contract type Hours Where will they be working You need to or to save a job.Job Details Role: Management AccountantLocation:...
-
Financial Director
3 weeks ago
Ledston, United Kingdom Hays Senior Finance Full timeFinancial Director Employer Location Leeds, England, West Yorkshire Salary - per annum + C£70-85,000 plus generous bens Closing date 27 Dec 2024 View more categoriesView less categories Sector Salary band , Contract type Hours Where will they be working You need to or to save a job.Job Details Finance DirectorFinance Service, Professional ServicesDo you...
-
Customer Experience Supervisor
2 weeks ago
Ledston, United Kingdom Slim Chickens Full timeAbout the RoleThis exciting opportunity at Slim Chickens offers the chance to work alongside management, driving restaurant success through effective leadership and team development.
-
Ledston, United Kingdom Loom Talent Full timeThe Role: The Customs Manager will oversee all customs-related operations across the UK and several European markets, ensuring compliance with regulatory requirements and optimising processes to support seamless cross-border logistics.Reporting to the senior executive team, you will lead a team of c. 5 employees through a direct report and play a key role in...
-
Senior Key Customer Manager Retail
3 weeks ago
Ledston, United Kingdom Jbandrews Full timeThe Client: JBAndrews is working with one of the largest Supply Chain Solutions companies operating globally in multiple industries.They are looking to continue the growth of their Retail & Lifestyle function, across their focus customer verticals across all products – Air Freight, Sea Freight, Road Freight, & Logistics.The Role: The role is to overall...
-
Fp&A Analyst
3 weeks ago
Ledston, United Kingdom Hays Senior Finance Full timeFP&A Analyst - £45-55K - Hybrid Employer Location England, Leeds, West Yorkshire Salary - per annum + £45-55K + Benefits Closing date 23 Dec 2024 View more categoriesView less categories Sector Salary band , Contract type Hours Where will they be working You need to or to save a job.Job Details Role: FP&A AnalystLocation: West Yorkshire (2-3/Week...
-
Customer Support Manager
8 hours ago
Ledston, United Kingdom Fruition It Full timeCustomer Support Manager Leeds - Hybrid Up to £40,000 Fruition IT are working with a well-established tech-first business who are embarking on a complete technical transformation.They are seeking a skilled Customer Support Manager to join this journey, taking responsibility for the overall customer experience on their bespoke software platform.Alongside...
-
Xcede | Senior Marketing Manager
2 days ago
Ledston, United Kingdom Xcede Full timeSenior Marketing Manager Please apply if you are looking to join an ecommerce brand with a global presence, who have an extremely loyal customer base are now looking to launch a marketplace which will propel the company to the next level.There is a need to hire a brand-new Senior Marketing Manager to run the entire ecommerce marketing strategy with a...
-
Financial Director
5 days ago
Ledston, United Kingdom Hays Senior Finance Full timeFinance Director Finance Service, Professional Services Do you have exceptional leadership qualities?Are you able to provide strategic direction ensuring financial sustainability?Can you collaborate successfully at a senior level to drive institutional change?Role Overview: Reporting to the Director of Finance, you will be the Finance Director for a division...
-
Customer Service Manager
2 weeks ago
Ledston, United Kingdom Avery Healthcare Group Ltd. Full timeJob summary Avery Healthcare is one of the UK's largest providers of luxury elderly care homes, committed to creating meaningful experiences for both residents and employees.As a Customer Service Manager, you will play a vital role in supporting the General Manager and coordinating admissions and discharges, ensuring a professional and caring experience for...
-
Finance Business Partner
3 weeks ago
Ledston, United Kingdom Hays Senior Finance Full timeFinance Business Partner (Group) - £50-60K - Hybrid Employer Location England, Leeds, West Yorkshire Salary - per annum + £50 - 60K + Benefits Closing date 23 Dec 2024 View more categoriesView less categories Sector Salary band , Contract type Hours Where will they be working You need to or to save a job.Job Details Role: Finance Business Partner...
-
Senior Product Marketing Manager
2 weeks ago
Ledston, United Kingdom James Adams Full timeRole: Senior Product Marketing Manager Hybrid: Based anywhere in the UK or Europe Monthly commute to France (all travel expensed) Relocation and Visa support to France Location: France Salary: DOE up to £110k + Stock Options + £1000 monthly learning budget + many other perks!I've partnered with a rapidly growing Series B start-up renowned for its digital...
-
Finance Business Partner
1 week ago
Ledston, United Kingdom Hays Senior Finance Full timeFinance Business Partner - £60-70K - Leeds Hybrid Employer Location West Yorkshire, England, Leeds / Nottingham, England, Nottinghamshire Salary - per annum + £55-61K Closing date 7 Jan 2025 View more categoriesView less categories Sector Salary band , Contract type Hours Where will they be working You need to or to save a job.Job Details Role: Finance...
-
Senior Commercial Manager
1 week ago
Ledston, United Kingdom Awc Staff Services Full timeJob Description We are working with a newly established civil engineering firm, part of a wider group of companies providing the UK's most sustainable construction solutions into private sector projects, PFI, NEC and public sector contracts.Already boasting an impressive multi-£m customer base alongside a strong pipeline, we are looking to bring on board an...
-
Senior Development Manager
2 weeks ago
Ledston, United Kingdom Capita Full timeAs a BSC Senior Development Manager the core purpose of your role revolves around supporting change, continuous improvement and colleague development.As a member of the BSC senior management team you will be responsible for identifying and managing all opportunities to improve performance and experience and driving all systems/process/people aspect of this...