Senior Key Customer Manager Retail
1 month ago
The Client: JBAndrews is working with one of the largest Supply Chain Solutions companies operating globally in multiple industries.
They are looking to continue the growth of their Retail & Lifestyle function, across their focus customer verticals across all products – Air Freight, Sea Freight, Road Freight, & Logistics.
The Role: The role is to overall manage and develop the business relationships and performance across the Retail & Lifestyle customer supply chain of the account portfolio, covering the whole range of products.
Client Strategy and planning Manage and develop the relationship with the contractual customer in line with the company's global strategy and Value Proposition Develop local value proposition to be included on the global tender Develop global/local business plan for increasing overall supply chain share of wallet and position Logistic & Services products Grow local presence across products through new opportunities Define the local value proposition and work closely with local product organization to grow and deliver revenue growth Responsible for Customer Satisfaction - support the overall customer experience and support global value proposition Upsell and cross-sell new products to existing customers Deliver client profitability against budget Ensure successful tender process, business onboarding and contract compliance.
Ensure Salesforce is updated accurately and on time to reflect the correct status with the customer at any given time Customer Relationship – map and navigate the network of contacts within the customer, to ensure we deal with the right people at the right time to deliver short and long-term success The Requirements: Consultative selling and Supply Chain Knowledge is preferred Shipping/Logistics expertise High-level product understanding including how it solves different customer issues Strategic influencing – stakeholder management and influencing Negotiation skills Ability to connect internally and externally, build team and customer rapport Due to the large number of applications if you have not heard anything within 14 days then unfortunately you have been unsuccessful.
About JBAndrews – Global Solutions JBAndrews is a leading executive search and selection business, based in Leeds, UK, & Dubai, UAE.
We provide retained and contingency recruitment solutions globally, specialising in the global Logistics & Supply Chain, Industrial, & Diagnostics sectors.
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