Customer Service Manager

2 weeks ago

Ledston, United Kingdom Avery Healthcare Group Ltd. Full time

Job summary Avery Healthcare is one of the UK's largest providers of luxury elderly care homes, committed to creating meaningful experiences for both residents and employees.
As a Customer Service Manager, you will play a vital role in supporting the General Manager and coordinating admissions and discharges, ensuring a professional and caring experience for all visitors and residents.
Main duties of the job As the Customer Service Manager, your focus will be to support the General Manager by taking the lead on the sales process and coordinating all admissions and discharges with the Home Administrator.
Other responsibilities include greeting people politely, managing the show rounds process, undertaking competitor analysis, and supporting the implementation of the local marketing strategy.
About us Avery Healthcare is a leading provider of luxury elderly care homes in the UK, with a vision of 'creating meaningful lives together'.
They are committed to offering exceptional care and creating a supportive, inspiring environment where employees feel valued and empowered.
Job description Job responsibilities Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents.
We know how hard our teams work, and were here to celebrate and support you every step of the you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference.
Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career.
And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Customer Service Manager.
If this sounds like the place for you, wed love to hear from youABOUT THE ROLEYour focus as Customer Service Managerwill be to support the General Manager by taking the lead on the sales process and coordinating all admissions and discharges with the Home Administrator.Other responsibilities will include: Greeting people politely and professionally whether in person or by telephone.
Ensuring Front of House team answer the phone in line with company policy.
Managing the process of show rounds and train staff team to manage to the expected standard.
Undertaking competitor analysis to ensure accurate data within the local market.
Supporting the Home Manager to implement local marketing strategy.ABOUT YOUTo be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.Our ideal candidate must: Have experience in a previous administration role, sales experience is preferred.
Possess effective interpersonal skills and professional telephone manner.
Be confident in leading, training and supporting a small team of Customer Service Advisors.
Have strong customer relation skills.
Be able to prioritise and manage own workload.ABOUT AVERYAt Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work.
We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike.
With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day.
Join us and see why Avery is the preferred choice for residents and team members alike.Please note this role will require: ADBS Disclosure check, the cost of which will be met by Avery Healthcare.
Proof of eligibility to work in the UK.This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.
Person Specification Qualifications Essential To be successful in this role, you should have experience in a previous administration or sales role, possess effective interpersonal and customer relation skills, and be confident in leading and supporting a small team of Customer Service Advisors.

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