Senior Administration Officer

3 weeks ago

Coventry, United Kingdom University Hospitals Coventry And Warwickshire Nhs Trust Full time

Job summary The Patient Access team are a team are a fast growing team and are always making continuous improvements offering internal and external opportunities for career development.
We would welcome any informal conversations and tours of the department if you are interested in this role.
Part time hours would also be considered for this role.The Patient Access Team provides an outpatient appointment booking and information service to patients and healthcare professionals across Coventry and Warwickshire across the hours of 8am-6pm Monday to Friday and 2pm on Saturdays.As a Senior Administration Officer you will enjoy working directly with patients to resolve their queries and recognise the importance of first class communication skills to achieve patient satisfaction.
The primary objective is to provide: Excellent customer serviceEffective and timely resolution of queries receivedTo support the Trust in providing quality care to its patients.
Please be advised that this job advert will close as soon as sufficient applications have been received.
Main duties of the job 1.
To assist with the implementation and maintain an efficient office management system/procedures to enable the Department to optimize their standards of service.2.
Deal with all telephone calls relating to the outpatient appointment system, ensuring all calls are dealt with in a polite, pleasant and professional manner.3.
Book new and follow-up appointments according to the Patient Access policy ensuring that all appointments are made using Direct and Partial booking systems and within waiting time targets.4.
Maintain high quality standards by ensuring that the data entered onto Trust systems is accurate, complete and up to date.
Systems include EPR Revenue Cycle, E-Referrals, Powerchart and Openscape.
**Please be advised that interviews are due to take place on 20th December 2024.
** About us University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award.
Pathway To Excellence - University Hospitals Coventry & Warwickshire ( By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities.
There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society.
We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care.
We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Job description Job responsibilities 1.
Obtain confidential information from patients or their relatives and record this on the hospitals computerised system.
2.
Supporting team members within department which will require undertaking appropriate training to provide cross-cover on a reciprocal basis in the absence of colleagues and providing day to day supervision where required.
3.
Ensure that your work area and equipment and left in good working condition on a daily basis 4.
Ensure that all Trust wide standards are maintained and monitored to improve the quality and total care to all who come in contact with services provided by University Hospitals Coventry & Warwickshire NHS Trust.
5.
Comply with the principles of risk management including health and safety legislation, promoting high standards and acting immediately on hazards or unsafe practices in conjunction with other staff.
Working in an administrative role Experience in a customer facing role Excellent communication skills, particularly over the telephone with people at all levels Excellent customer service Ability to stay calm under pressure Good team player who is also able to work on own initiative Professional approach Flexibility and commitment You will need to be proficient in the use of standard Microsoft Office packages.
In addition to this, experience in the use of patient administration systems would be advantageous.
For further details of the role please see the attached job description.
Person Specification Qualification/Training Essential See supporting documents Experience Essential See supporting documents Desirable See supporting documents Knowledge Essential See supporting documents Desirable See supporting documents Skills & Abilities Essential See supporting documents Desirable See supporting documents

  • Senior Administration Officer

    6 months ago

    Coventry, United Kingdom Empowr-U Full time

    Senior Administration Officer; £24,500-£27,500, based in Keresley, Coventry. Part time working can be considered. Empowr-U CIC, a not-for-profit organization that works with children, young people, and communities to create a positive impact, is seeking a highly motivated and experienced Senior Administration Officer to join our team. - As a Senior...

  • Senior Administrative Officer

    4 weeks ago

    Coventry, Coventry, United Kingdom Progress Teachers Ltd Full time

    About Progress Teachers LtdWe are a leading education provider seeking an experienced and highly skilled individual to join our team as Senior Administrative Officer.Job DescriptionThe Senior Administrative Officer will play a critical role in supporting the Headteacher and other senior leaders in the effective management of the school.Responsibilities...

  • Senior Administrative Officer

    6 months ago

    Coventry, United Kingdom Ministry of Justice Full time

    Salary 1 - £24,228 - £30,208 Number of jobs available 1 - 1 Detail of reserve list 1 - 12 Months Region 1 - West Midlands City/Town 1 - Coventry Building/Site 1 - NPS 12 SHERIFFS COURT COVENTRY, CV1 3RY Grade 1 - Other Organisation Grade for HMPPS 1 - NPS Pay Band 3 National Post Type 1 - Permanent Working Pattern 1 - Full Time Role Type 1 -...

  • Senior Administration Officer

    7 months ago

    Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

    As a Senior Administration Officer, you will enjoy working directly with patients to resolve their queries and recognise the importance of first class communication skills to achieve patient satisfaction. The primary objective is to provide: Excellent customer service, based in a busy reception area Effective and timely resolution of queries received To...

  • Senior Administration Officer

    6 months ago

    Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

    As a Senior Administration Officer, you will enjoy working directly with patients to resolve their queries and recognise the importance of first class communication skills to achieve patient satisfaction. The primary objective is to provide: Excellent customer service, based in a busy reception area Effective and timely resolution of queries received To...

  • Senior School Administrator And Exams Officer

    4 weeks ago

    Coventry, United Kingdom Positive Futures Recruitment Ltd Full time

    Job Title : Senior School Administrator & Exams Officer Find out if this opportunity is a good fit by reading all of the information that follows below.Location: Bucknall, Stoke-on-Trent Salary: £13.67 £15.27 per hourdepending on skills and experience (£25,048.91 to £27,980.75 actual pro-rata salary) Hours : 40 hours per week Term Time + 1 week (40...

  • Office Administrator

    6 months ago

    Coventry, United Kingdom Agratas Full time

    **Office Administration Assistant** **Job Purpose** We are looking to hire two enthusiastic and proactive Office Administrators for our rapidly growing site in Coventry. You will play an important part in the smooth running of the office and supporting colleagues as required events, diary management, travel and logistics as well as be a central point of...

  • Office Administrator

    7 months ago

    Coventry, United Kingdom Agratas Full time

    **Office Administration Assistant** **Job Purpose** We are looking to hire two enthusiastic and proactive Office Administrators for our rapidly growing site in Coventry. You will play an important part in the smooth running of the office and supporting colleagues as required events, diary management, travel and logistics as well as be a central point of...

  • Senior Administrative Officer

    6 months ago

    Coventry, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 342385**Salary**: - £24,228 - £30,208- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Full-time**Number of jobs available**: -...

  • Senior Administrator

    7 months ago

    Coventry, United Kingdom Brookson Ltd Full time

    **If you're passionate about providing exceptional customer service and bring prior experience in mortgage case handling or administration, we welcome you to connect with us! Join our team to interact with our valued clients and unlock opportunities for career advancement and personal development.** For over 25 years, Brookson has been the leading choice in...

  • Senior Administration Officer

    8 months ago

    Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

    An opportunity has arisen within our expanding Respiratory and Sleep Sciences Department for a Senior Administration Officer. This post will provide comprehensive and confidential administrative and clerical activities to meet the needs of the Respiratory and Sleep Sciences department in accordance with department and Trust guidelines, policies, or...

  • Senior Administrator

    6 months ago

    Coventry, United Kingdom Lynx Employment Services Ltd Full time

    We are recruiting on behalf of our client, who is looking to recruit a **Senior Administrator** to provide high quality administration and general office support to services. This is a fully office based position and located in the Coventry area. You will have the following; - Computer literacy - Clear communication skills - Good numerical skills...

  • Senior Administration Officer

    6 months ago

    Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

    An opportunity has arisen within our expanding Respiratory and Sleep Sciences Department for a Senior Administration Officer. This post will provide comprehensive and confidential administrative and clerical activities to meet the needs of the Respiratory and Sleep Sciences department in accordance with department and Trust guidelines, policies, or...

  • Office Administrator

    7 months ago

    Coventry, United Kingdom Cam Civils and landscaping Ltd Full time

    **About us** CAM Civils and Landscaping LTD are a small business operating out of coventry, we have work nation wide completing all types of groundwork's associated with electricity pylons. We are growing and require some one to help us with our administrative tasks within our office based in Coventry. **Job Summary**: We are seeking a detail-oriented and...

  • Office Administrator

    6 months ago

    Coventry, United Kingdom Rogers Civil Engineering Ltd Full time

    RCE Ltd was formed in 2012 and has experienced significant growth to become a multi - disciplined contractor specialising in civil engineering, reinstatement and utilities. This is a varied role and requires significant and proven experience working in a busy, fast paced office, you will need a high level of initiative, personal judgement, professionalism...

  • Office Administrator

    2 months ago

    Coventry, United Kingdom CV-Library Full time

    Office Administrator Thriving Engineering business based in Coventry £28,000 to £30,000 Basic Salary Full time Office based 37.5 hours (9am-5pm or 8am-4pm) A really good opportunity for a experienced office administrator to join a market leading company based in Coventry. Fantastic role working for a business with a great reputation within...

  • Office Administrator

    4 weeks ago

    Coventry, United Kingdom TalentTech Recruitment Ltd Full time

    Office Administrator Thriving Engineering business based in Coventry£28,000 to £30,000 Basic SalaryFull time Office based 37.5 hours (9am-5pm or 8am-4pm)A really good opportunity for a experienced office administrator to join a market leading company based in Coventry.Fantastic role working for a business with a great reputation within their sector.This...

  • Office Administrator

    7 months ago

    Coventry, United Kingdom Kate+Co Full time

    Office Administrator Permanent / Full Time KCGroup **Full Time Permanent role offering a salary of £23-25k per annum, Training and Development opportunities available**    We have partnered with an established Training Provider In the Coventry area hiring for an Office Administrator to join their growing team. ...

  • Office Administrator

    6 months ago

    Coventry, United Kingdom Puro Accountancy Full time

    **Office Administrator** **Coventry** **Up to £25,000 DOE** Are you an organized and detail-oriented individual looking for a dynamic role in a reputable Accountancy practice? We have an exciting opportunity for an Office Administrator to join our client’s team in Coventry. As an essential part of their operations, you will play a pivotal role in...

  • Office Administrator

    7 months ago

    Coventry, United Kingdom Page Personnel Full time

    Hybrid position - Opportunity for progression **About Our Client**: A great opportunity for an experienced Office Administrator to join a large scale up organisation in Coventry. - Supporting the director with adhoc duties - Arrange and coordinate meetings for staff - Arrange travel and accommodation - Deal with incoming enquiries - Create and update...