Head Of Customer Experience
1 day ago
Job Description Head of Customer Experience In 1973, Karndean started life as a small family business.
Now we are one of the world's most renowned and respected luxury flooring brands.
We recognise our people as being the key drivers of our success and it's their passion and innovation that has allowed us to continue growing as a business.
We are looking for a dedicated and dynamic Head of Customer Experience, who leads our customer sales teams and ensures the delivery of a seamless customer experience across all stages and touchpoints in our customers' journey.
This senior management role is accountable for creating, managing, and executing the customer experience strategy and priorities of the company, driving higher customer satisfaction, NPS, customer retention, and new business growth.
Responsibilities: Team Leadership: Lead, mentor, and motivate a team of customer service advisors who also handle customer sales orders, ensuring they provide excellent customer service.
Customer Experience Strategy: Develop and implement the overall customer experience strategy, collaborating with cross-functional teams to ensure a unified approach.
Customer Journey Mapping: Map customer journeys across all products, services, and brands to identify and enhance key touchpoints.
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Head Of Customer Experience
1 week ago
Charlton, United Kingdom Karndean Designflooring Uk Full timeHead of Customer Experience In 1973, Karndean started life as a small family business.Now we are one of the world's most renowned and respected luxury flooring brands.We recognise our people as being the key drivers of our success and it's their passion and innovation that has allowed us to continue growing as a business.We are looking for a dedicated and...
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Customer Experience Content Editor
6 months ago
Charlton, United Kingdom YOOX NET-A-PORTER GROUP Full timeOur global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London and Milan, while providing a seamless shopping experience across mobile, tablet and desktop, with easy returns. We have 9 distributions centres and 11 Customer Care centres who work with in 11 different...
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Head Of Quality
1 day ago
Charlton, United Kingdom Omega Full timeJob Description Position: Head of Quality Location: Pershore, Worcestershire Job Type: Permanent Our client, an established, globally recognised manufacturing business that specialises in crawler track systems are on the hunt for a Head of Quality.Role and Responsibilities – In this role, the right candidate will be responsible for the Quality across 4...
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Customer Service Representative
6 months ago
Charlton, United Kingdom Fashion & Retail Personnel Full timeMain responsibilities: - Act as first point of contact for any issues with customer's orders - Answering any incoming phone calls, providing assistance, advice and information regarding their orders - Monitor a busy inbox relating to any customer queries regarding their orders - Assist with any ad hoc tasks requested by member of staff - Be a problem...
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Head Of Quality
2 weeks ago
Charlton, United Kingdom Adecco Uk Limited Full timeAdecco Worcester are recruiting for a Head of Quality for our client in Pershore.You will oversee the quality function across four manufacturing sites, focusing on meeting customer needs and ensuring product excellence.They work closely with various teams like Sourcing, Engineering, and Sales.Managing both UK and China quality teams, ensure compliance with...
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Customer Service Assistant
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Charlton, United Kingdom TeamSport Full time**Customer Sales Service Assistant** TeamSport Indoor Karting creates a safe, unique, and exciting experience for everyone! We are now recruiting for Customer Sales Service Assistant - Host/ Marshal to work on and off the track, face to face with our customers. **About the Opportunity** We are recruiting for a customer-facing, split role position which we...
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Customer Service Advisor
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Charlton, United Kingdom Anderson Recruitment Full timeExcellent opportunity to join our client based in Pershore, Worcestershire that supply an exciting product to businesses including high level customers.Our client is currently recruiting for a permanent Customer Service Administrator to join the team.If you are looking for career development, then this is a great opportunity for someone who wants to further...
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Head Of Supply Chain
1 week ago
Charlton, Hampshire, United Kingdom CV-Library Full timeHead of Supply Chain Jobs in Andover at Stannah - Join Our Team! We have an exciting opportunity for a Head of Supply Chain to join Stannah’s rapidly growing dedicated Homelifts Business based in Andover. This job will involve leading and developing our supply chain and procurement team to meet the evolving needs of our growing business. You will...
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Customer Team Member
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Charlton, United Kingdom Co-Op Full timeClosing date: 22-11-2024 Customer Team Member Location: Station Road, Honeybourne, WR11 7XR Pay: £12.00 per hour Contract: 8 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.Role will also...
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Customer Team Leader
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Charlton, United Kingdom Co-Op Full timeClosing date: 13-12-2024 Customer Team Leader Location: 15 Old Street, Upton Upon Severn, WR8 0HN Pay: £13.32 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.This role...
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Head of Production Operations
1 week ago
Charlton, Hampshire, United Kingdom CV-Library Full timeHead of Production Operations Jobs in Andover at Stannah Join Our Team! We have an exciting opportunity for a Head of Production Operations to join Stannah’s rapidly growing dedicated Homelifts Business based in Andover. This job will play a pivotal role in overseeing production, warehousing, and logistics functions to support the growth and dynamic...
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Customer Service Delivery Associate
2 weeks ago
Charlton, Greater London, United Kingdom Asda Stores Ltd Full timeAbout the Role:We're looking for a Logistics and Delivery Specialist to join our team at Asda Stores Ltd.This is a part-time role with a competitive salary of £13,221 per annum. You'll be responsible for delivering products to customers in Charlton and surrounding areas, working various shifts including days, evenings, and weekends.As a Customer Service...
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Customer Consultant Fix Term
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Charlton, United Kingdom The Body Shop International Limited Full timeThe Body Shop When Anita Roddick founded The Body Shop in 1976, she had a vision.Business as a force for good – that's us.Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way.We're the original ethical beauty brand.We've got a thing for empowering people and enriching our planet.We're all about keeping it real, in...
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Customer Delivery Driver
5 months ago
Charlton, United Kingdom Asda Stores Ltd Full timeJob Title Customer Delivery Driver Location Charlton Employment Type Part time Contract Type Permanent Shift Pattern Work Shift: Days Hours per Week 25 Pay Rate £13.21 Category Retail Hourly Colleagues, Sales Staff Closing Date 15 July 2024 About the Role Our operation runs 24 hours per day, 7...
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Customer Assistant Christmas
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Charlton, United Kingdom M&S Full time**Summary** Customer Assistant Work Pattern 1 x 3 Positions Monday 12:00-16:00 Tuesday 12:00-16:00 Saturday 06:00- 10:00 Work Pattern 2 x 2 Positions Monday 06:00-10:00 Friday 12:00-16:00 Saturday 12:00-16:00 **All the details** **Work Pattern 1** **3 x Positions** Monday 12:00-16:00 Tuesday 12:00-16:00 Saturday 06:00- 10:00 **Work Pattern...
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Customer Care System and Tools Support
6 months ago
Charlton, United Kingdom YOOX NET-A-PORTER GROUP Full timeOur global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London and Milan, while providing a seamless shopping experience across mobile, tablet and desktop, with easy returns. - We have 9 distributions centres and 11 Customer Care centres who work with in 11 different...
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Experience Coordinator
2 weeks ago
New Charlton, United Kingdom Home and Away Student Services Full timeAbout UsHome and Away Student Services is a trusted, family-run business with a passion for creating memorable experiences. Our commitment to excellence has earned us recognition from the industry association for international youth travel and education, the British Education and Travel Association.Job Summary:We are seeking an experienced coordinator to...
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Proposal Manager
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Charlton, United Kingdom Touchlight Full timeTouchlight is pioneering the Synthetic DNA market.Touchlight is focussed on the enzymatic synthesis of novel DNA formats.Through the Covid pandemic, this quiet revolution has been propelled into the spotlight with the scale-up and proof of concept of RNA and DNA based vaccines.In addition, the stellar growth in viral and non-viral cell and gene therapy...
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3.5t Van Driver
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Charlton, United Kingdom CV-Library Full timePosition: Van Driver Location: Charlton Hours of Work: * Monday to Friday 8:00 - 17:00 * Pay Rate: £12.00-£13.00 per hour (Monday to Friday) Objective: Swanstaff Ltd is seeking a reliable Van Driver to deliver customer orders safely and professionally for our client in Charlton. This role requires a strong focus on customer service and the...
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Head of Product Regulatory Compliance
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Charlton Kings, United Kingdom Spirax-Sarco Engineering Full time**Job Title: Head of Product Regulatory Compliance** **Salary Range: £75,000 - £85,000 p.a.** **The role**: You will be responsible for overseeing and ensuring compliance with product regulations and standards our multinational manufacturing and engineering Group. You will establish and guide the Group compliance forum, interpreting regulations,...