Colleague Services, Hr Sme
3 days ago
** Fixed-Term Until May 2025**LocationBristol - Hybrid working 3 days in the office, 2 wherever.
Why this job mattersColleagues are the heart of BT Group and BT wouldn't be the same without them and that is why this role matters.
You will be the Subject Matter Expert to complete HR processes, and transactions and generally support our colleagues through the whole colleague lifecycle.
The purpose of this role is to provide an invaluable service to our colleagues in BT and delivering high-quality HR advice and support with outstanding colleague excellence.
You will be one of HR Services Subject Matter Experts (SME), responsible for providing advice to colleagues for queries received, including those with increased complexity and support in resolving any escalations.
This could be via case management system, inboxes, emails, SharePoint, front door applications, Workplace site or other channels.
As a SME you will be involved in resolving issues that do not always have a standard process to follow.
You would need to pull on your knowledge and skills to resolve, while aiming to understand our colleague's priorities and use knowledge & experience to create the right solutions for them.
This role requires you to support teams, as well as support your Team Leader.
You will manage escalations & exceptions and be the point of contact for the business area you support, check through any errors, and solve issues along the way.
A SME plays a large part in contributing to the wider HR Transformation agenda by always applying a continuous improvement lens to the work completed.
You will have the opportunity to support all areas of BT Group: •Openreach•Consumer (including EE & PlusNet)•Networks •Digital•Corporate•BT Business You will create great working relationships with & build specialist knowledge.
Allowing us to deliver an even better colleague experience.What You'll Be Doing•A trusted colleague, providing consistent, high-quality service while being flexible to work across boundaries.•Supporting your team leader in driving operational success.•Identifying and highlighting trends to support continuous improvement.•Reviewing current processes and implementing improvements to enhance efficiency.•Monitoring standards, addressing shortcomings, and working on solutions to prevent them in the future.•Supporting your colleagues with a coaching mentality.•Participating in the design and provision of solutions for insight-driven improvements.•Regularly conducting quality checks of workstreams and providing training or coaching when required.•Ensuring your skills and experience are maintained across workflows and systems, with a focus on self-improvement.•Supporting our offshore colleagues in GBS to ensure effective collaboration and a winning combination.Skills and experience•Confidentiality: Understand the need for confidentiality of colleagues' data at all times •Collaboration: Work effectively and efficiently with colleagues to deliver a first-class service, be seen as personable & support each other to achieve SLAs & overcome problems with a coaching mentality•Continuous Improvement: To continually look at ways of improving process and procedures within the HR function.
•IT Competency: Able to learn how to use internal systems quickly and efficiently.
•Colleague Experience: Delivering a service which goes above and beyond our colleagues' expectations.
Showing your colleagues how important they are by always interacting in a positive way.•Problem Solving: Ability to unpick issues by identifying the cause and proposing a solution.•Communication: The ability to clearly articulate, both in writing and verbally, advice or a resolution in a way that our customers will understand.
BenefitsAt BT, we entertain, educate, and empower millions of people every single day.
We're a brand built on connecting people – whether that's friends, family, businesses, or communities.
Working here, you'll receive an attractive salary and a range of competitive benefits, but – more than that – you'll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
•22 days annual leave (plus bank holidays)•Generous pension scheme•BT Share Plan•Discounted BT products including TV, Broadband and Mobile•Flexible working arrangements
-
HR Coordinator
6 months ago
Bristol, United Kingdom BrisDoc Healthcare Services Full timeAn exciting HR Coordinator opportunity has arisen at BrisDoc which is an employee-owned social enterprise delivering NHS services across Bristol, North Somerset, and South Glos. As a vital part of our People Team, you will play a key role in supporting our colleagues and ensuring the effective functioning of our HR operations. The role will cover all...
-
HR Advisor
2 months ago
Bristol, United Kingdom THE CHARALLE GROUP Full timeHR Advisor Type: general Firm: Accountancy Salary: £38-45,000 Location: Bristol Leading Business Advisory Firm based in Bristol seek An HR Generalist to Support the HR Team. The purpose of this role is to work in partnership and provide professional advice and guidance to partners and managers on all human resources issues. Core Duties...
-
HR Director
2 months ago
Bristol, United Kingdom CV-Library Full timeHR Director Bristol City Centre £70,000 - £80,000 + Package + Progression Are you an experienced HR Director looking for a new opportunity to work in a market-leading company that will invest in your personal development and offer further career progression? Do you want to utilise your expert knowledge to take a lead in implementing new HR...
-
HR Assistant
5 months ago
Bristol, United Kingdom Amazon UK Services Ltd. Full timeRelevant experience in HR, Employee Relations or Payroll - Advanced proficiency in both written and verbal [English] - Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership - Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment Please note this is a Night Shift...
-
HR Consultant
5 months ago
Bristol, United Kingdom VWV Full timeHR Consultant Narrow Quay HR is an HR Consultancy with a reputation for providing excellent quality HR support across a variety of sectors. We are a subsidiary of VWV, a full service law firm. Our key areas of work include providing day to day HR support to a range of clients, undertaking workplace investigations, working with clients on projects...
-
HR Talent Acquisition Specialist
7 days ago
Bristol, Bristol, United Kingdom Alexander Mae HR Ltd Full timeJob Description:We are seeking an experienced HR Generalist to provide support to our charity in Wiltshire and surrounding areas. The successful candidate will be responsible for ensuring that all HR-related tasks are completed efficiently and effectively, while also providing exceptional customer service.Responsibilities:HR Support: Provide HR support to...
-
Interim HR Generalist
4 weeks ago
Bristol, Bristol, United Kingdom Alexander Mae (HR) Ltd Full timeJob DescriptionWe are seeking an experienced Interim HR Generalist to join our client’s HR Team on a fixed-term contract. The role will involve providing HR support and services, with a primary focus on recruitment, employee relations, and HR operations.Key Responsibilities:Support the HR Team in delivering HR services and projectsManage recruitment...
-
Comprehensive HR Services Professional
3 days ago
Bristol, Bristol, United Kingdom Radis Full timeJob DescriptionWe are looking for a skilled HR Business Partner to join our team. As the HR Business Partner, you will be responsible for providing HR advice to Managers and colleagues, managing Employee Relations cases, and ensuring compliance with Company processes.The ideal candidate will have a strong background in HR and experience working in a similar...
-
People (HR) Services Coordinator
6 months ago
Bristol, United Kingdom Planning Inspectorate Full time**Details**: **Reference number**: - 350710**Salary**: - £25,053 - £25,053- Salary and employer pension contributions to be pro-rated to 29.6 hours- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer**Contract type**: - Permanent**Business area**: - PINS - Corporate Services**Type of role**: -...
-
HR Advisor
6 months ago
Bristol, United Kingdom Alexander Mae Full timeWe have a fantastic new HR Advisor role working for a values led, Bristol based business serving Bristol and surrounding areas. - **The role**_ This is a broad, generalist HR Advisor role, supporting circa 100 employees’ responsibilities will include: - Providing a generalist HR advisory service delivered through effective business partnering to all...
-
HR Specialist
6 months ago
Bristol, United Kingdom Zellis Full time**About the role**: *** Reporting to the Head of HR, we’re looking for a HR Specialist to join us in this newly created position. You’ll be responsible for partnering with our managers across the business to provide advice and guidance on a range of HR topics and issues, supporting them to make informed and compliant people decisions. You’ll also...
-
HR Specialist
6 months ago
Bristol, United Kingdom Zellis Full time**About the role**: Reporting to the Head of HR, we’re looking for a HR Specialist to join us in this newly created position. You’ll be responsible for partnering with our managers across the business to provide advice and guidance on a range of HR topics and issues, supporting them to make informed and compliant people decisions. You’ll also...
-
Business Partner for HR and Payroll
1 month ago
Bristol, Bristol, United Kingdom Azets Group Full timeAbout AzetsAzets is a leading firm of Accountants and Business Advisers operating across the UK, Ireland, and the Nordics. We have a wide network of employees and an abundance of inspiring opportunities to join one of our many offices.We are a top ten accountancy firm in the UK and are the number one largest SME practice.Key ResponsibilitiesProvide...
-
Service Colleague
5 months ago
Bristol, United Kingdom Asda Stores Ltd Full timeJob Title Service Colleague Location Bedminster Employment Type Part time Contract Type Fixed Term (Fixed Term) Shift Pattern Work Shift: Days Hours per Week 24 Pay Rate £12.04 Category Retail Hourly Colleagues, Sales Staff Closing Date 28 July 2024 Service Colleague Our operation runs 24 hours...
-
Service Colleague
5 months ago
Bristol, United Kingdom Asda Stores Ltd Full timeJob Title Service Colleague Location Kingswood Employment Type Part time Contract Type Permanent Seasonal (Seasonal) Shift Pattern Work Shift: Nights Hours per Week 12 Pay Rate £13.98 Category Retail Hourly Colleagues, Sales Staff Closing Date 10 July 2024 Service Colleague Our operation runs...
-
Customer Service Representative
4 weeks ago
Bristol, Bristol, United Kingdom Alexander Mae (HR) Ltd Full timeJob OverviewA unique opportunity has arisen for a Customer Service Advisor to join our dynamic team at Alexander Mae (HR) Ltd in Bristol.The role involves providing exceptional customer service and support to our clients, working closely with the Managing Director and Office Manager.Key ResponsibilitiesResponding to customer inquiries and resolving issues in...
-
HR Administrator
6 months ago
Bristol, United Kingdom eXPD8 Full timeAre you passionate about HR administration and looking for a new opportunity? At eXPD8, currently seeking an HR Administrator to join our team on a 12 month fixed term contract to support our HR department in delivering a comprehensive and confidential HR administration service to over 2,500 colleagues across the UK. **About the role**: This is a hybrid...
-
HR Advisor
2 months ago
Bristol, United Kingdom BT Group Full timeWhat you'll be doing •Acting as the first point of contact for managers, employees and other HR team members providing clear, trustworthy advice on HR policies, processes, and tool/systems. •Identifying business development needs. •Using HR information systems to access, input, and compile data. •Ensure we deliver a resolution at the point of...
-
HR Administrator
5 months ago
Bristol, United Kingdom Haseltine Lake Kempner Full time**HR Administrator** **Who we are**: HLK is an IP powerhouse, providing a full suite of IP services advising across the globe and in all technical and scientific disciplines. We secure intellectual property rights for our clients, who are at the forefront of technological development in the electronics, engineering, chemical, and biotechnology...
-
Strategic HR Expert
4 weeks ago
Bristol, Bristol, United Kingdom Amazon UK Services Ltd. Full timeJob Title: Senior HR Business PartnerAbout the Role:This is an exciting opportunity for a highly skilled and experienced HR professional to join our team at Amazon UK Services Ltd. as a Senior HR Business Partner.Key Responsibilities:• Drive Associate engagement programs and manage labor relations in a fast-paced distribution or manufacturing...