Genesys Engineer

3 weeks ago

Birmingham, United Kingdom Teksystems Full time

Job Title: Genesys EngineerJob DescriptionWe are seeking a highly skilled Genesis Consultant for a Global Telecomms customer of ours, to ensure the efficient scheduling and resource management within the Workforce Management (WFM) system.
The successful candidate will be responsible for generating schedules, providing scheduling analyses, maintaining data integrity, and creating performance reports.
Additionally, the consultant will be involved in new hire and department shift bids, communication management, and real-time re-forecasting to achieve service level goals and business objectives.ResponsibilitiesEnsure schedules are generated on a regular basis to maximise efficiency of resources.Provide various scheduling analyses to ensure optimal schedules and provide staff recommendations.Provide and maintain Intra-day Performance reports.Ensure data integrity within the WFM system.Capture, store, and report on historical statistics.Provide and create New Hire and Department Shift Bids.Establish and maintain communication channels to ensure scheduling and resource needs are met.Provide various WFM presentations such as New Hire Presentation and Department Quarterly Reviews.Perform continual analysis of current performance, noting recent historical trends, and conduct real-time re-forecasting to make necessary adjustments in staffing plans.Coordinate with Operations teams to achieve service level goals and business objectives for a multi-site operation.Maintain constant communication with Operations teams, Planning Managers, and CRT/NRC to coordinate needed staffing adjustments based on current and forecasted results.Produce call volume forecasts on a daily, weekly, monthly, and annual basis for multi-site operation for Voice, Chat, and Back Office.Essential SkillsProficiency in Genesis, workforce management, and contact centre operations.Strong analytical skills to perform scheduling analyses and real-time re-forecasting.Excellent communication skills to maintain constant communication with various teams.Ability to generate and maintain performance reports and call volume forecasts.Experience in maintaining data integrity within WFM systems.Work EnvironmentYou will be working in a multi-site operation environment using advanced WFM systems and technologies.
The role involves regular communication with various teams and departments to ensure efficient scheduling and resource management.
The work hours are standard, with occasional requirements for adjustments based on staffing needs.
Job Type & LocationThis is a Contract position remote working.
Location Birmingham, UK Rate/Salary - GBP Daily Trading as TEKsystems.
Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom.
No.
2876353.
Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003.
TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group").
Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands.

  • Genesys Engineer

    3 weeks ago

    Birmingham, United Kingdom TEKsystems Full time

    Job Title: Genesys Engineer Job Description We are seeking a highly skilled Genesis Consultant for a Global Telecomms customer of ours, to ensure the efficient scheduling and resource management within the Workforce Management (WFM) system. The successful candidate will be responsible for generating schedules, providing scheduling analyses,...

  • Genesys Engineer

    2 weeks ago

    Birmingham, United Kingdom TEKsystems Full time

    Job Description Job Title: Genesys Engineer Job Description We are seeking a highly skilled Genesis Consultant for a Global Telecomms customer of ours, to ensure the efficient scheduling and resource management within the Workforce Management (WFM) system. The successful candidate will be responsible for generating schedules, providing scheduling analyses,...

  • Genesys Systems Specialist

    3 weeks ago

    Birmingham, Birmingham, United Kingdom TEKsystems Full time

    Company OverviewWe are seeking a highly skilled Genesys Engineer to join our team at TEKsystems, a leading provider of IT staffing and services. Our client is a global telecommunications company that requires efficient scheduling and resource management within the Workforce Management (WFM) system.

  • Genesys Resource Manager

    3 weeks ago

    Birmingham, Birmingham, United Kingdom TEKsystems Full time

    About the RoleWe are seeking a highly skilled Genesys Engineer to join our team in Birmingham, UK. The successful candidate will be responsible for generating schedules, providing scheduling analyses, maintaining data integrity, and creating performance reports within the Workforce Management (WFM) system.ResponsibilitiesEnsure efficient resource utilization...

  • Workforce Optimization Expert

    3 weeks ago

    Birmingham, Birmingham, United Kingdom TEKsystems Full time

    Job DescriptionWe are looking for a highly skilled Genesys Engineer to join our team in Birmingham, UK. The ideal candidate will have experience in workforce management, contact centre operations, and data analysis. This Contract position offers a competitive daily rate of £475.00 - £550.00 GBP and the opportunity to work with advanced WFM systems and...

  • Scheduling and Operations Specialist

    3 weeks ago

    Birmingham, Birmingham, United Kingdom TEKsystems Full time

    Job SummaryTEKsystems is seeking a skilled Genesys Engineer to work on a Contract basis, based in Birmingham, UK. This role involves generating schedules, analysing data, and creating performance reports to support business objectives.Key ResponsibilitiesDesign and implement scheduling strategies to optimize resource allocation.Conduct thorough data analysis...

  • Scheduling Solutions Consultant

    3 weeks ago

    Birmingham, Birmingham, United Kingdom TEKsystems Full time

    Job DescriptionWe are looking for a skilled Genesys Engineer to ensure the efficient scheduling and resource management within the WFM system. The successful candidate will be responsible for generating schedules, providing scheduling analyses, maintaining data integrity, and creating performance reports. Additionally, the consultant will be involved in new...

  • Operational Technology Leadership Position

    3 weeks ago

    Birmingham, United Kingdom Alexander Steele Full time

    Key ResponsibilitiesThe successful candidate will lead a team of Operational Technology Consultants and work together with maintenance technicians on sites to assist, coach and train as appropriate, skills needed to support the sites automation infrastructure.They will support and develop a diverse architecture from leading edge Operational Technology...

  • Head of Automation

    3 months ago

    Birmingham, United Kingdom CV-Library Full time

    Alexander Steele has partnered with a leading global food manufacturer that has an exciting new opportunity for a Head of Operational Technology to oversee and lead their automation and control systems infrastructure strategy across six of their sites nationwide. Key responsibilities: * Lead a team of Operational Technology Consultants and work together...