Senior Assistant, Partner Support Services, Hr Services

Job description Connect to your Industry We are currently looking for a Senior Assistant to join our HR Services team at Deloitte.
The primary function of this role is to provide exceptional customer service by handling incoming queries through phone, email, and webchat, as well as performing administrative tasks related to business requirements.
As a member of the Partner Helpdesk, you will have the opportunity to be part of a supportive team that values high-quality work, and work collaboratively on a diverse range of tasks, allowing you to develop your skills and expand your professional network.
Connect to your career at Deloitte Deloitte drives progress.
Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete.
To do this, we invest in outstanding people.
We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.
What brings us all together at Deloitte?
It's how we approach the thousands of decisions we make every day.
How we behave, our beliefs and our attitudes.
In other words: our values.
Whatever we do, wherever we are in the world, we lead the way , serve with integrity , take care of each other , foster inclusion , and collaborate for measurable impact .
These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most .
Connect to your opportunity Partner Support Services and Partner Helpdesk are specialist teams within our HR Services function.
Our responsibilities include coverage of a range of services for our partners covering the helpdesk and administration processes.
Your role will involve supporting Partners and the business with activities such as Onboarding, Leavers and everything in between.
The customer is at the heart of everything we do with us aiming to support them with queries, life events and regulatory requirements.
We support strategic initiatives through reporting and collaboration with other areas of the business as well as a strong approach to CSI and improving the effectiveness of how we work.
The Partner community are an integral, high profile customer group and require a bespoke, specialised service which require us to go above and beyond and to be prepared for a variety of queries, challenges and opportunities.
Be prepared to tap into your analytical, problem-solving mind and don't be afraid to ask questions and challenge the status quo.
Confident in supporting our customer base through a multi-channel functionality - you can trust that no two days will ever be the same as you support and add value to our very busy team by: Support the Assistant Managers and PSSS team with Partner queries and escalations, seeking to understand root cause.
Work with stakeholders to proactively implement solutions, enhancements and escalating where appropriate Drive and support CSI initiatives and ensure participation in strategic pillar workshops and other HRS networking Prioritise team wellbeing and growth by championing the right behaviors and ways of working Connect to your skills and professional experience You're a natural at being a trusted advisor and you display some core leadership skills.
Someone who will act as a role model to their team, encourage and drive a culture of innovation and critical thinking that values the ideas and opinions of others.
Your integrity and authenticity underpins all that you do, and you thrive in taking accountability for the services we provide, and the wellbeing and performance of our people is of utmost importance to you.
You focus on solutions which in turn supports your ability to build and maintain positive relationships within the team as well as with colleagues and stakeholders.
Essentials The ability to proactively organise and prioritise workload, managing time efficiently and can effectively multitask Good, effective customer service and communication skills Effective stakeholder mapping and management Actively seek to build your technical knowledge in areas that are unknown to you Proactive problem-solving and critical thinking skills Microsoft Office skills Attention to detail Building effective relationships across the wider teams Desirables Data analysis skills for reporting Advanced Microsoft Excel skills Proactively looks for opportunities and is able to put forward effective, relevant business solutions Knowledge of SAP or similar HR systems Connect to your business - Enabling Functions Collaboration is central to everything we do at Deloitte.
From IT to HR, marketing and more, our teams help to support the wider business in everything they do.
Bringing your individual skills and specialist knowledge, you can make a far-reaching impact.
Come join us.
Central business services We deliver world-class business support services for our people, our clients and our firm.
From HR services, technology and digital support and pensions to facilities management, and more - together we are a true enabler for better business.
Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception.
These controls provide important legal protection for both you and the firm.
We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships).
This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.)
with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm).
The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.
Connect with your colleagues "Joining our inclusive team offers an exciting opportunity to contribute to a dynamic and impactful environment.
You'll be empowered to use your critical thinking and problem-solving skills to make a real difference, all while being supported by a culture that prioritises wellbeing and personal growth.
We are committed to providing opportunities for you to develop your skills and challenge yourself, ensuring a rewarding experience where you can directly see the positive impact of your work on our key stakeholders."
- Amanda, HR Manager - Partner Support Services, HR Services Our hybrid working policy You'll be based in Cardiff with hybrid working.
At Deloitte we understand the importance of balancing your career alongside your home life.
That's why we'll support you to work flexibly through our hybrid working policy.
Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely.
You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing.
Please check with your recruiter for the specific working requirements that may apply for your role.
Connect to your return to work opportunity Are you looking to return to the workplace after an extended career break?
For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more.
If this is relevant for you, just let your recruiter know when you make your application.
Our commitment to you Making an impact is more than just what we do: it's why we're here.
So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.
We want you.
The true you.
Your own strengths, perspective and personality.
So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution.
You can be sure we'll take your wellbeing seriously, too.
Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.
Your expertise is our capability, so we'll make sure it never stops growing.
Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day.
Through world-class development, you'll gain invaluable technical and personal skills.
Whatever your level, you'll learn how to lead.
Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose.
Join us and you'll experience a purpose you can believe in and an impact you can see.
You'll be free to bring your true self to work every day.
And you'll never stop growing, whatever your level.
Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers RTWPROG WPFULL SLICSS BASHSE LOCCAR CBSALL CDCALL