Senior Customer Service Advisor

2 weeks ago


South Heath, United Kingdom Recra Consulting Full time

Job Description Senior Customer Representative Join a leading company impeccably positioned in the food manufacturing industry, a key innovator and well established leading Blue chip food manufacturer with over 5 manufacturing sites.
Our client are passionate about their customers, they're innovative, people focused and they are committed to building strong partnerships both internally and externally.
Key Responsibilities: Address complex customer challenges and support frontline staff with advanced problem-solving.
Investigate and resolve customer complaints swiftly and effectively.
Communicate with customers through phone, email, and chat to ensure satisfaction and efficiently address their needs.
Data Entry and Management: Maintain up-to-date customer records and process orders.
Documentation: Track and report on customer queries and issues.
Operational Improvement: Identify and enhance customer service processes; propose innovative solutions.
Assist in creating and refining Standard Operating Procedures to maintain service quality.
Analyse key service metrics to improve response times and customer satisfaction.
Maintain post-service contact to assess satisfaction and gather feedback.
Use customer feedback to develop loyalty strategies.



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