Software Support

16 hours ago


Harwell, United Kingdom Kion Group Full time

Dematic's Global Software Organisation provides intelligent warehouse execution software to a range of highly automated and innovative distribution centres and warehouse environments.
Our software allows our customers to control a wide range of automated processes giving them real-time visibility of their overall operation.As a part of the Software Support Team in the UK, you will be providing 2nd level support to our customers and assisting them with resolving issues that require a solution-orientated approach.
You will work as part of a dedicated team in the UK to share on-call responsibilities and collaborate with our global software teams to provide software support and development.What we offer:About Dematic:Dematic is a global leader in intelligent intralogistics and material handling solutions.
With a rich history of innovation and a commitment to excellence, we provide cutting-edge technology and expertise to optimize our clients' supply chains.
We offer an inclusive and collaborative work environment where employees can thrive and make a meaningful impact.Learn more here about Dematic's Software - Tasks and Qualifications:Key Responsibilities:Delivering 2nd line support services for both new and long-term existing customers.Carrying out software support including documentation of incoming service cases including a description of solutions.Collaborate with functional departments on software projects and provide insightful feedback.Support international project commissioning and after-go-live support.Service support for existing customers.Provide software development for WCS, MFC and OFS systems (PTL, PbV).Handle change request processing for existing customers.Qualifications & Experience:Excellent communication skills demonstrating patience and perseverance when solving the customer's challenges.Experience with software architectures and software development in Java.Knowledge of Warehouse Management/Execution systems would be beneficial to the role.Excellent communication skills demonstrating patience and perseverance when solving the customer's challenges.Experience within a similar 2nd line IT or Software support function.Experience in Java software development.Confident handling of databases (Oracle).Willingness to share 24/7 on-call duties with the team.Ability to travel when needed.



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