Passenger Assistance Clerk

7 days ago


Blackpool, United Kingdom Northern Full time

Join Our Team as a Passenger Assistance ClerkWe are looking for enthusiastic and compassionate Passenger Assistance Clerk to join our team at ------ station If you’re someone who loves helping people and ensuring a smooth and comfortable travel experience, this role is perfect for youAbout the Role:As a Passenger Assistance Clerk, you will play a key role in assisting passengers who need help with boarding, alighting, and traveling through our stations. Your role is to ensure that all passengers, including those with mobility challenges, have a safe and positive journey experience.Key Responsibilities:Passenger Support Assist passengers who need extra help with their journey, whether it’s boarding, alighting, or traveling through the stationProvide guidance and ensure the safety of passengers, especially those with mobility needs or special requirementsExcellent Customer Service Deliver exceptional customer service, always with a friendly and patient approachRespond to passengers' queries and concerns with care and professionalismStation Awareness Be familiar with the layout of the station and surrounding areas to offer clear directions and assistanceEnsure that station facilities are accessible to all passengers🔧 Problem Solving Handle any disruptions or challenges quickly, calmly, and effectivelyWork closely with station staff to resolve any issues as they arise £25,242What We’re Looking For: Great Communication Skills You’ll need to communicate effectively with passengers, colleagues, and other stakeholdersEmpathy & Patience A passion for helping others and providing excellent customer service in a variety of situationsQuick Thinker The ability to stay calm under pressure and solve problems swiftlyFlexible Availability Willingness to work shifts, including weekends and evenings, to ensure that passengers are supported at all timesIf you're passionate about delivering top-notch assistance to passengers and want to make a positive impact, we’d love to hear from you Apply today and join our fantastic team



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