Tram Driver Conductor

Overview:
**Become a Tram Driver-Conductor with Blackpool Transport**:
Are you ready to take the wheel and be part of something iconic? Blackpool Transport is on the lookout for enthusiastic, customer-focused individuals to join our award-winning light rail team as Tram Driver-Conductors

This is more than just a job - it’s a chance to play a key role in the future of transport on the legendary Blackpool seafront, now connecting to Blackpool North Railway Station via a brand-new extension.

**What We’re Looking For**:
A full UK car driving licence (no more than 6 points)
At least 12 months of regular driving experience
The ability to pass a PCV medical and assessment tests
A commitment to a 6-week training programme
A safety-first mindset, a flexible approach, and a passion for delivering excellent customer service

**Your Role**:
As a Tram Driver-Conductor, you’ll be at the heart of Blackpool’s transport network, delivering a safe, comfortable, and reliable service for thousands of passengers. You'll provide top-tier customer service, keeping passengers informed and ensuring they have a smooth journey along the stunning coastline.

37 hours per week, 5 days from 7
️ You may start as a Conductor before progressing to Tram Driver training.

**What’s in it for You?**:
£26,000 basic salary
28 days holiday (rising to 33 days inclusive of bank holidays)
Free travel on all Blackpool Transport bus & tram services (plus passes for loved ones)
Pension scheme enrolment
Employee care programme for support when you need it
A smart, top-quality uniform

**Your Journey Starts Here**:
The selection process includes:
✔️ A series of assessment tests
✔️ An interview & PCV medical
✔️ A driving assessment

Join us and be part of something special

**Responsibilities**:
**_Main Responsibilities_**:

- Comply with all training, company policies and procedures. Be alert at all times having full regard for own safety and the safety of others.
- Ensure all vehicle checks are completed in line with the Company procedures and any faults found are reported
- Control the boarding, alighting and conduct of customers and drive in a defensive and sympathetic manner.
- Drive the Company’s vehicles in a safe, legal and professional way
- Maintain operating schedules without compromising safety.
- Arrange for and manage the safe transfer of passengers following an incident or service disruption.
- Issue tickets and operate the paying in system correctly and account for money received to safeguard the Company's revenue.
- Understand how to deal with customers with disabilities and treat appropriately
- Keep up to date with any changes to condition of travel, ticket types, fares or promotions by reading notices and briefings from managers.
- Assist with the implementation of measures to mitigate the impact of hazards.
- Ensure an excellent customer experience being polite, helpful and treating all customers with respect regardless of circumstances.
- Liaise effectively with customers, supervisors and administrative staff to resolve any problems that arise.
- Deal with any customer complaints and problems proactively and in a professional manner in accordance with agreed procedures.
- Give appropriate assistance to customers with specific needs ensuring that they are dealt with sensitively and with dignity at all times.
- Carry out any other duties which may reasonably be requested by supervisors or other members of the management team.

Qualifications:
**Requirement**

**Essential/**

**Desirable**

**(E or D)**

**How Assessed**

**(s) - used for short listing**
- **
Education/Qualifications/Knowledge**

High school educated

Full UK Driving Licence

Understanding of what good customer service is

E

E

E

Assessment

Application form /Interview (s)

Application form/ Interview
- **
Experience**

Driving regularly for at least 12 months
- Experience of working in a customer focused role

Experience of handling cash

Professional driving experience

E

D

D

D

Application

Interview

Assessment/Interview

Assessment/Interview
- **
Aptitudes and Skills**

Good numeracy and literacy skills

Aware of the importance of Health & Safety procedures

Ability to drive a vehicle to a competent and safe standard

Able to work unsupervised

E

E

E

E

Assessment

Interview

Assessment

Interview
- **
Personal Attributes**

Be a good team player

Able to solve problems quickly and decisively.

Flexible approach to working hours.

E

D

E

Assessment/Interview

Assessment/Interview

Interview