2nd Line IT Engineer

6 days ago

Wellingborough, United Kingdom The ONE Group Ltd Full time

2nd Line IT Support EngineerWellingborough (4 days per week, 1 day remote)£35k-£38kThe RoleThis is a hands-on technical support role for someone who enjoys solving problems, owning issues through to resolution, and keeping business systems running smoothly. You’ll act as the go-to person for anything that needs deeper investigation than the service desk can handle, working across user support and infrastructure.Based primarily at Wellingborough, you’ll support colleagues across multiple locations, helping maintain a stable, secure, and reliable IT environment.What You’ll Be Getting Involved InHandling escalations from the service desk and resolving trickier technical issues across a range of devicesInvestigating and fixing problems with desktop and mobile operating systems, hardware failures, and application faultsManaging day-to-day user access tasksPreparing, deploying, and refreshing laptops, desktops, mobiles, and essential business toolsSupporting Microsoft 365 services, including email, collaboration apps, and file platformsCarrying out regular housekeeping across servers, backups, identity services, and cloud-connected systemsKeeping an eye on networking performance and helping diagnose issues such as dropouts, Wi-Fi problems, or DNS/DHCP faultsWhat You’ll NeedSolid background in 2nd line IT supportStrong understanding of M365 administration and supportConfident working with Windows 10/11 and standard enterprise applicationsGood grasp of Active Directory fundamentals (including Azure AD/EntraID)General understanding of DHCP, DNS, wireless setups, and IP troubleshootingExperience supporting IT infrastructure such as switches, access points, firewalls, servers, and remote access toolsFor more information and a full job description, please contact Andy Clarke at The One Group.

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