Credit Collections Administrator

Company DescriptionWe’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journeyJob DescriptionA fantastic opportunity for someone starting their career. Responsible for managing internal and customer related queries. The role includes managing a shared mailbox, providing excellent customer services and assisting the Collections team with ad-hoc duties.Productivity/EfficiencyManage the shared mailbox for internal and external queries, ensuring timely and accurate responses.Collate and distribute customer statements of accounts.Create and distribute bulk emails, ensuring all information is accurate.Support credit collections activities and learn best practises for debt recovery.Individual ManagementTake ownership of queries and resolve them within agreed timescales.Maintain accurate records of actions and customer communications.Demonstrate initiative in problem-solving and escalate issues when necessary.Departmental and Business integrationCollaborate with Credit Risk, Finance, and Client Service teams to ensure smooth query resolution.Build and maintain strong relationships with internal stakeholders and customers.Contribute ideas and feedback to improve processes and enhance customer experienceQualificationsKey Skills/Attributes:Strong attention to detail and accuracy.Excellent organisational skills with the ability to prioritise tasks.Confident communicator at all levels, both written and verbal.Customer-focused with a proactive approach to problem-solving.Flexible and adaptable to changing priorities.Eagerness to learn and develop within the Credit function.Additional Information A friendly culture that mirrors our proposition to our customers. A fast-growing organisation that defines itself as being agile and innovative. A drive for continuous improvement, which you will be empowered to get behind from day one. A commitment to building a working environment that values inclusivity, innovation, agility, and drive.Still Curious?If you feel we are a good match for each other, you can apply online nowIf you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [email protected].Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.Note To Recruitment AgenciesWe do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.