Sales Support Executive

2 weeks ago

Thetford, United Kingdom Furncare Full time

Job descriptionAbout UsAt Furncare, we take pride in delivering high-quality products and exceptional service to our customers. As we continue to grow, we’re looking for a proactive and organised Sales Support Executive to join our team and provide vital administrative support to our sales team.The RoleAs a Sales Support Executive, you’ll be the backbone of the sales process—managing inboxes, preparing quotes, processing orders, and ensuring smooth day-to-day operations. You’ll be handling customer queries, feeding back product issues, and supporting the sales team by taking initiative to resolve problems efficiently.Key Responsibilities:✅ Managing the inboxes of one or two sales team members, ensuring prompt and professional responses✅ Preparing quotes and processing customer orders accurately✅ Handling inbound emails and phone calls, assisting customers with queries✅ Proactively build customer relationships and follow up opportunities✅ Keeping records up to date and ensuring accurate data entry in the CRM system✅ Liaising with internal departments to ensure a seamless sales process✅ Taking initiative to resolve queries and support the team in day-to-day tasksAbout You✔ Strong organisational skills with great attention to detail✔ A proactive, problem-solving mindset✔ Excellent written and verbal communication skills✔ Confident in handling calls and responding to emails professionally✔ Ability to multitask and manage priorities in a fast-paced environment✔ Previous experience in sales support, customer service, or administration is a plus✔ Comfortable using Microsoft Office and CRM systems (training provided)Why Join Us?Be part of a friendly and supportive teamOpportunities for growth and developmentA positive, collaborative work environmentReady to bring your organisational skills and initiative to a thriving sales team? Apply todayJob Types: Full-time, PermanentBenefits:CanteenCompany pensionDiscounted or free foodEmployee discountFlexitimeFree parkingOn-site parkingProfit sharingSchedule:Monday to FridayWork Location: In person

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