Council Tax Officer

Salary: £38,923Grade: Level 3, Zone 1 Location: 5 Pancras Square, London, N1C 4AGContract type: PermanentHours per week: 36Closing date: Sunday 14th December 2025; 23:55*Previous applicants need not apply this time* About us Camden is listening to everyone, including you.We’re giving a platform to people inside and outside our community. Because we’re not just home to the UK’s fast-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.The roleWe are seeking to recruit Council Tax Officers to deliver a professional, customer focussed and high-quality service whilst maximising revenue through the administration, collection and recovery of the Council Tax/Business Rates.Dealing directly with the public, you will be able to answer written correspondence accurately and liaise with tax payers on the telephone. You will predominantly be dealing with the latter stages of recovery including those at bailiff stage requiring you to discuss payment plans and liaise with enforcement agents. You will also be required to trace absconders to settle old debts where post has been returned undelivered.  You will act as a contact person for some customers requiring you to build ongoing relationships, focussing on their needs and collating information necessary to ensure our records are updated accurately and in a timely fashion e.g. student accommodation. Your attendance at the Local Magistrates’ Court will be required periodically, helping negotiate payment arrangements and dealing with attendees’ queries. Other tasks will include reviewing exemptions/discounts and administering Council Tax records to assist the Benefit service with assessing Council Tax reduction claims. Key RequirementsPractical experience of Council Tax and a good knowledge of all the relevant principles and procedures governing itExcellent IT and communication skillsAbility to act professionally and communicate patiently but effectively with those in difficultyExperience of prioritising own workload with minimum supervision and ability to adapt to changing priorities and demandsDesirableCIVICA system experience desirableThis post is exempt from the Rehabilitation of Offenders Act and will require a Basic DBS.To view the Job Profile, please copy and paste the below URL into your browser: http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11118279/file/document?inlineAbout youTo find out more about what it is like to work at Camden, meet some of our people by visiting www.camdenjobs.co.uk/our-stories.We’re looking for someone with excellent analytical, literacy, and written communication skills with knowledge of IT applications and software. You’ll be working in a fast-paced environment, with the ability to work flexibly, balancing competing priorities and meeting deadlines. You’ll be able to tactfully deal with a wide range of stakeholders both internally and externally, as well as using problem solving skills and initiative to provide a customer focused support service.IRRV qualified or previous technical experience gained from having worked in a Council Tax customer focused environment. An understanding of and experience of compliance with data protection/sharing and audit/financial standards.More broadly, you’ll take the lead in identifying improvements to processes and systems, while effectively working as a team member to deliver our shared purpose.  What We Offer At Camden, you’ll receive a host of benefits including:27 days annual leave for new starters, rising to 31 days after 5 yearsLocal Government Pension SchemeFlexible working opportunities;Interest free loansAccess to our incredible staff networksCareer development and trainingWellbeing support and activities Inclusion and Diversity We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit 'www.camdenjobs.co.uk/staff-benefits' for more details.               Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias. Asking for Adjustments Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG.