Local Authority Stage 2 Complaints Officer
5 days ago
Neway International are seeking a Complaints Officer (Grade: Level 3 Zone 2) to join our client based with Camden Council. Location: 5 Pancras Square, Camden (Agile Working – mix of office and remote)Hours: 36 per week (09:00 – 17:30)Start Date: 15 December 2025Pay Rate: £22.55 PAYE / £29.44 Umbrella per hour About the Client Camden Council is building a borough where everyone can thrive. Home to one of the UK’s fastest-growing economies and some of the most important conversations happening today, Camden is committed to radical social change so that nobody gets left behind. This is where you can help shape a better future for all. The Role As a Complaints Officer, you will play a key role in Camden’s Central Complaints Team, delivering a citizen-focused and efficient complaints handling service. You will ensure compliance with statutory and non-statutory complaints policies and procedures, working closely with the Local Government and Social Care Ombudsman (LGSCO) and Housing Ombudsman (HO). You will also lead on education, training, and awareness across the council, embedding best practice and learning from complaints to drive continuous improvement. Key Responsibilities Handle complaints in line with legislation and Ombudsman requirements. Act as an objective investigator for Stage 2 complaints and formal enquiries. Work with senior managers to prepare adjudications under statutory procedures. Promote effective, transparent complaints handling across the council. Deliver training and guidance to staff on complaints processes and legislation. Use case management systems to monitor performance and identify trends. Contribute to service improvement projects and share learning from complaints. Candidate Requirements Eligible to work in the UK. Minimum of 3 years’ references/work history. Criminal Convictions Declaration. Confidentiality Agreement. Photo ID. Knowledge of UK statutory and non-statutory complaints legislation. Familiarity with LGSCO and Housing Ombudsman good practice. Strong understanding of Data Protection Act 2018 and GDPR. Excellent communication skills, able to explain complex issues clearly. Skilled in investigation, analysis, and decision-making. Ability to train and advise colleagues across different platforms. Experience handling complaints independently with minimal supervision. Working Environment You will work within Camden’s agile framework, combining office-based and remote working to deliver services effectively. #J-18808-Ljbffr
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Stage 2 Complaints Officer – Public Sector
5 days ago
Camden Town, United Kingdom Neway International Ltd Full timeA reputable consulting firm is seeking a Complaints Officer to join Camden Council. This role entails delivering a citizen-focused complaints handling service, ensuring compliance with legislation, and fostering effective communication. Candidates must have a minimum of 3 years’ experience, strong understanding of complaints legislation, and excellent...
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Camden Town, United Kingdom Pertemps Full timeLocal Authority Housing Neighbourhood Housing Officer, North London Pay rate to £27.33 per hour Contract role, Local Authority Housing Vitalis are recruiting for an experienced Local Authority Neighbourhood Housing Officer, in North London. You will need to have experience in a similar role in a Local Authority Housing setting. Please get in touch for more...
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Camden Town, United Kingdom Pertemps Full timeLocal Authority Neighbourhood Housing Officer, North London Pay rate: £27.33 per hour. Contract role, Local Government Housing. We are recruiting for an experienced Neighbourhood Housing Officer in the North London area. You will need to have experience in a similar Local Authority role. There is plenty of hybrid working available. We are an agency post....
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Camden Town, United Kingdom Pertemps Full timeA recruitment agency is seeking an experienced Local Authority Neighbourhood Housing Officer to work in North London. The ideal candidate will have prior experience in a similar role within a Local Authority Housing setting. This contract position offers a pay rate of up to £27.33 per hour. Interested applicants are encouraged to reach out for more details....
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Camden Town, United Kingdom Pertemps Full timeLocal Authority Housing Neighbourhood Housing Officer, North London Pay rate to £27.33 per hour Contract role, Local Authority Housing Pertemps are recruiting for an experienced Local Authority Neighbourhood Housing Officer, in North London. You will need to have experience in a similar role in a Local Authority Housing setting. Please get in touch for more...
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Camden Town, United Kingdom Eden Brown Synergy Full timeEden Brown Synergy are currently looking for an experienced Local Authority Designated Officer (LADO) to join Camden Council. Duties and Responsibilities: * Managing and overseeing allegations made against individuals working with children in line with statutory guidance. * Coordinating multi-agency safeguarding responses, ensuring timely...
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Corporate Complaints
5 days ago
Camden, United Kingdom LTHT Staff Bank Full timeA great opportunity to work for a great housing association has become a available, We are looking for a corporate complaints and insight officer who has the following - Exceptional customer service skills, - Strong negotiation and conflict resolution skills - Complaints experience preferably in the social housing environment. - Experience working or...
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Tenant Liaison Officer
2 weeks ago
Camden, United Kingdom Cenergist Full time**About Us** At Cenergist, we provide energy and water efficiency solutions, our turnkey delivery process takes clients from concept stage to measured results so they can meet their Net Zero and sustainability goals. Cenergist has established a reputation in the UK as a provider of choice for the public sector, utilities and commercial clients based on...
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Neighbourhood Housing Officer
5 days ago
Camden Town, United Kingdom Pertemps Full timeA leading recruitment agency is seeking an experienced Local Authority Neighbourhood Housing Officer to manage housing issues in North London. The role requires proven experience in a Local Authority setting, knowledge of housing policies, and effective communication skills. Offering a pay rate of up to £27.33 per hour, this contract role provides an...
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Hybrid Neighbourhood Housing Officer
1 week ago
Camden Town, United Kingdom Pertemps Full timeAn employment agency is seeking a Local Authority Neighbourhood Housing Officer for a contract role in North London. The ideal candidate should possess relevant experience in a Local Authority setting. This position supports hybrid working, allowing for flexible arrangements. The pay rate is £27.33 per hour, and applicants can expect dedicated support and...
