Senior Enterprise Customer Analytics Manager

Senior Enterprise Customer Analytics Manager (Permanent, Full Time)Are you ready to turn data into powerful insights that drive business growth? We’re looking for a Senior Enterprise Customer Analytics Manager to lead the charge in shaping our commercial strategy through advanced analytics.In this pivotal role, you’ll provide decision support intelligence that maximises customer growth, retention, and profitability across the B2B Enterprise market.If you thrive on solving complex challenges and influencing senior stakeholders, this is your opportunity to make a real impact.Salary – Up to £70,000 per annum dependant on experience plus 15% discretionary bonusLocation – Hull, Carr Lane (with travel as required)Advert Closing Date – 9th December 2025We may close the advert early if we receive strong interest, so don’t waitInterview Dates - To be confirmed after advert closing dateKey ResponsibilitiesDeliver accurate forecasting and reporting on net adds, churn, and volume activity using Excel and Power BI.Analyse churn patterns and behaviours to develop proactive retention strategies.Evaluate sales and marketing performance to identify growth opportunities and optimise go-to-market approaches.Drive ARPU and margin growth by analysing customer cohorts, cost structures, and value drivers.Develop predictive models for churn and upgrade propensity to inform targeted initiatives.Collaborate with data, finance, and digital teams to centralise data requirements and enhance analytics capability.Ensure robust data governance and quality standards across all reporting and modelling activities.Monitor and report on core metrics to support commercial, sales, and marketing teams in achieving strategic objectives.EssentialCandidate RequirementsProven experience in advanced analytics, forecasting, and performance reporting within a B2B or Enterprise environment.Strong proficiency in Excel and Power BI (or similar platforms).Ability to interpret complex data sets and translate insights into actionable strategies.Excellent stakeholder management and communication skills, with the ability to influence at senior levels.Highly analytical mindset with a focus on continuous improvement and innovation.PreferredExperience in telecoms, IT, or service-based industries.Knowledge of data governance principles and predictive modelling techniques.Familiarity with ARPU, margin analysis, and customer lifetime value modelling.Perks And Benefits28 days holidays plus bank holidaysExcellent Pension Scheme with generous employer contributionsVolunteering daysLife Assurance and Income ProtectionCorporate Discount schemesWe support hybrid and remote workingA variety of health, wellbeing and lifestyle benefits to choose fromAbout UsKCOM goes beyond broadband—for us it's about community, innovation, and commitment. Since 1904, we've been integral to Hull and East Yorkshire, delivering award-winning broadband services and being at the heart of our region. Join us in expanding our full-fibre network and connect more homes and businesses.At KCOM, collaboration fuels our innovation, driving us to be the best and keep our customers seamlessly connected. We empower our customers to thrive in the digital age, and we're passionate about making a real difference in their lives.Why Work with UsThe Power is all Yours At KCOM, our dedication to our people mirrors our commitment to our customers. Immerse yourself in a workplace that values you as an individual, offering family-friendly policies and adaptable working arrangements.Engage with us through employee forums, enjoy a wide range of on-site facilities, and a suite of services supporting colleagues from diverse backgrounds. Benefit from an employee assistance program, occupational health support, a variety of online wellbeing tools as well as our personal development learning platform.Values are not just words for us – they are the foundation of our dynamic workplace. Grow with us, seize opportunities to progress, and unleash your potential in an environment designed to nurture your professional development.Equal Opportunity EmployerWe champion inclusivity for all, celebrating diversity through forums and DEI events. Join KCOM and thrive in a culture that values and nurtures your potential.We are signed up to the Armed Forces Covenant and Disability Confident Scheme and we support local schools and colleges with mock interviews and careers advice.No Agency applications will be accepted for this opportunity at this time.