Vendor Manager – Enterprise

We're looking for a proactive and commercially minded Vendor Manager to oversee and optimise vendor relationships across our Enterprise business unit. You'll make sure our third-party partners deliver exceptional service and value to our business customers — driving performance, compliance, and continuous improvement along the way.

This is a key role where you'll be the main point of contact for all vendor-related matters across the Enterprise function, supporting service delivery, technical support, customer operations, sales, product and commercial teams.

Salary – Up to £50,000 per annum dependant on experience plus 10% discretionary bonus

Location – Hull, Carr Lane, 2 days minimum office based

Advert Closing Date - 5th December 2025

We may close the advert early if we receive strong interest, so don't wait

Interview Dates: To be confirmed after advert closing date

Key Responsibilities:

• Building and maintaining strong relationships with strategic vendors supporting Enterprise customer operations.
• Monitoring vendor performance against KPIs and SLAs, leading regular reviews and ensuring corrective actions are implemented when needed.
• Acting as the escalation point for vendor-related issues across Enterprise operations and ensuring these are resolved quickly and effectively.
• Supporting contract negotiations, renewals and amendments, and identifying opportunities for third-party funding to support commercial growth (in collaboration with Procurement and Legal).
• Working closely with Service Delivery, Account Management, Technical and Commercial teams to align vendor performance with business needs
• Ensuring vendors meet all regulatory, security and operational standards, particularly those specific to Enterprise customers.
• Identifying opportunities for continuous improvement to enhance vendor performance, reduce costs, and improve customer experience.

What success looks like:

• Vendors consistently meeting agreed SLAs and KPIs.
• Reduced vendor-related escalations and faster resolution times.
• Improved Enterprise customer satisfaction scores linked to vendor services.
• Delivery of cost-saving opportunities through smarter vendor management.
• Zero compliance breaches and proactive risk management.
• Positive feedback from internal teams on vendor collaboration and responsiveness.

What you'll bring:

• Proven experience in vendor management within telecoms or a similar B2B environment.
• Strong background managing outsourced service providers and technology partners.
• Experience working cross-functionally with Legal, Procurement, Technical and Customer Operations teams.
• A solid understanding of enterprise customer operations — ideally in telecoms.
• Strong relationship management, negotiation and communication skills.
• Analytical mindset with the ability to interpret performance data and turn insights into action.
• Commercial awareness with a focus on cost optimisation and value delivery.
• Comfortable working in a fast-paced, multi-vendor environment.
• IT literate with good working knowledge of Microsoft Word, Excel and PowerPoint.

Preferred:

• Experience in Information Technology, utilities and/or service provision sectors.
• Familiarity with UK telecom regulations and enterprise service standards.

Perks and Benefits:

• 28 days holidays plus bank holidays
• Excellent Pension Scheme with generous employer contributions
• Volunteering days
• Life Assurance and Income Protection
• Corporate Discount schemes
• We support hybrid and remote working
• A variety of health, wellbeing and lifestyle benefits to choose from

About Us

KCOM goes beyond broadband—for us it's about community, innovation, and commitment. Since 1904, we've been integral to Hull and East Yorkshire, delivering award-winning broadband services and being at the heart of our region. Join us in expanding our full-fibre network and connect more homes and businesses.

At KCOM, collaboration fuels our innovation, driving us to be the best and keep our customers seamlessly connected. We empower our customers to thrive in the digital age, and we're passionate about making a real difference in their lives.

Why Work with Us

The Power is all Yours

At KCOM, our dedication to our people mirrors our commitment to our customers. Immerse yourself in a workplace that values you as an individual, offering family-friendly policies and adaptable working arrangements.

Engage with us through employee forums, enjoy a wide range of on-site facilities, and a suite of services supporting colleagues from diverse backgrounds. Benefit from an employee assistance program, occupational health support, a variety of online wellbeing tools as well as our personal development learning platform.

Values are not just words for us – they are the foundation of our dynamic workplace. Grow with us, seize opportunities to progress, and unleash your potential in an environment designed to nurture your professional development.

Equal Opportunity Employer

We champion inclusivity for all, celebrating diversity through forums and DEI events. Join KCOM and thrive in a culture that values and nurtures your potential.

We are signed up to the Armed Forces Covenant and Disability Confident Scheme and we support local schools and colleges with mock interviews and careers advice.

No Agency applications will be accepted for this opportunity at this time.