Senior Account Manager or Associate Account Director

3 weeks ago

surrey, United Kingdom POSSIBLE - Strategic Healthcare Consultants Full time

We are an independently owned, strategic healthcare agency. The founders are both ex-pharma, providing a lot of opportunity for growth, and development. We are rapidly growing because of the impact we are having on our clients. We solve their problems with creative solutions.


Our company:


Our founders:


We created Possible because we believe that there are infinite possibilities. We wanted to help our clients find these for their brands and their people.


We, as founders, spent many years in big corporates. We loved the work but didn’t enjoy the rigidity of the cultures. We want Possible to be all about the people. After all, if you take care of the people, they take care of the business. We want to give you everything you need to flourish, create and grow, while delighting our clients. And, in turn, we want you to self-develop and stretch yourself into new possibilities.


Company values

  • Integrity: know and do what is right, delivering on the trust we build with each other and with our clients
  • Responsibility: embrace opportunities to contribute, for the benefit of your growth, and for the business
  • Curiosity: to continue to learn and grow, ask great questions of your leaders, and of your clients, with the spirit of seeing what else is possible


The role

You are ambitious and want to be the core of our business, the engine that keeps driving for client satisfaction and loyalty. You know that creating and maintaining strong relationships, providing thought leadership and delivering high value outputs builds confidence, loyalty and lasting trust with your customers. You are a dynamic problem solver who will be responsible for working with a team to lead projects across multiple client accounts. You have previous experience taking ownership and managing client programmes, developing client relationships and identifying opportunities for business growth.


You are analytically minded, with a keen eye for detail and able to think strategically.


Client Work

  • Day-to-day client contact: Lead your client through regular updates, anticipate client needs and share recommendations, manage client expectations on timelines and project scope, take client briefs, lead client team to deliver and clearly create project plans.
  • Create strategies with clear performance indicators for new client work, ensuring that client priorities and strategies are considered.
  • Responsibility for the day-to-day management of assigned client accounts, including ideation of plans, creating content, managing flow of work and the status of projects across the account to ensure high standards, and delivery within budget and timelines
  • Awareness of the client’s business priorities and a sound understanding of their strategy
  • Understanding and management of client account finances to ensure we deliver on budget and as per brief, supporting the founders with financial management


Existing Business Growth

  • Identify opportunities for growth and sell in new ideas to existing clients
  • Keep informed of market opportunities and changes to continue to add value to our clients, including new marketing practices, pharmaceutical regulations, etc


Team Orientation/Collaboration

  • Lead teams to deliver upon business needs
  • Be an example for professionalism & work ethic
  • Proactively promote and raise awareness of our social and environmental initiatives and goals
  • Create an environment that fosters idea sharing to achieve strategic goals
  • Take an active role in mentoring junior members of the account service team
  • Pro-actively contribute to the culture of the wider team
  • Pro-actively contribute to Company strategy and growth


Job Requirements

  • Degree Educated
  • Good organizational and administration skills
  • Excellent communications skills
  • Strategic thinker
  • Ability to work in a fast-paced environment
  • Strong attention to value provision and thought leadership
  • Solution focused – suggestion of ideas and recommendations where appropriate
  • Able to lead a team effectively
  • Thorough knowledge of pharma regulations
  • Experience in leading accounts

Salary: £50k-60k depending on experience and level (SAM or AAD)


By the start of this role, candidates must be UK based and fully eligible to work in the UK

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