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Application Support Analyst

1 month ago

Manchester, United Kingdom Fruition IT Full time

Application Support Analyst Role Overview
We a recruiting for a number of roles within our Application Support team; responsible for the day-to-day support and operations. Primarily the role will undertake support activities involving various underwriting platform applications, working on Incident, Problem and Service requests. Outside of BAU there are ample opportunities to participate in the numerous ongoing initiative projects.
Experience of using any service desk system, preferably ServiceNow.
Execute routine system jobs and processes to support the BAU operation of IT systems.
Work closely with other IT functions like Service Desk, Infrastructure, DBAs, Network Security on IT application support issues.
Querying the application databases and perform initial level data analysis.
Extensive interaction with vendors and internal teams to be able to provide effective and efficient application Support.
Experience of having supported an underwriting software system
Any experience with SQL Scripts and Salesforce will be beneficial
Good understanding of the Lloyds market premiums and claims messages (USM and SCM)
Knowledge of a policy life cycle, claims processing and outwards RI process.
Good technical experience of TSQL to perform data query and extraction.
Exposure of working in a regulatory environment.
We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical, social and psychological health.
All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate.