Application Support Specialist

5 days ago

Manchester, United Kingdom Fruition IT Full time

Role Overview

We are seeking a skilled Application Support Analyst to join our team at Fruition IT. As a key member of our Application Support team, you will be responsible for providing exceptional support and operations for our underwriting platform applications.

Key Responsibilities

  • Resolve Incident, Problem, and Service request tickets within agreed Service Level Agreements (SLAs).
  • Utilize service desk systems, preferably ServiceNow, to manage and resolve tickets efficiently.
  • Execute routine system jobs and processes to ensure the smooth operation of IT systems.
  • Contribute to and implement continuous improvements to the function, enhancing overall efficiency and effectiveness.
  • Collaborate with other IT functions, such as Service Desk, Infrastructure, DBAs, Network Security, to resolve application support issues.
  • Perform basic system administration tasks and query application databases for data analysis.
  • Interact extensively with vendors and internal teams to provide effective and efficient application support.

Requirements and Skills

  • Experience in supporting underwriting software systems.
  • Knowledge of SQL Scripts and Salesforce is beneficial.
  • Understanding of Lloyds market insurance business processes and platforms like Xchanging.
  • Knowledge of Lloyds market premiums and claims messages (USM and SCM).
  • Understanding of policy life cycles, claims processing, and outwards RI processes.
  • Technical experience with TSQL for data querying and extraction.
  • Exposure to working in a regulatory environment.

Our Benefits

We offer a comprehensive benefits package that focuses on the whole wellbeing of our employees. This includes hybrid working, a competitive base salary, pension, discretionary bonus, insurances, and many other benefits to enhance financial, physical, social, and psychological health.

We are committed to equal employment opportunities for all applicants and providing a work environment free of discrimination and harassment. We encourage and welcome applicants from all diverse backgrounds.

We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.

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