Application Support Specialist
2 weeks ago
We are seeking a highly skilled Application Support Specialist to join our Chief Technology Office, providing ongoing support to critical business applications across the Bank. As a key member of our Application Support Team, you will be responsible for managing the GoAnywhere MFT solution, managing application support tickets, and providing extended out of hours support.
Key Responsibilities- Manage the GoAnywhere MFT solution from a BAU perspective and support various project activities across the bank.
- Manage application support tickets from initial triage to closure, including providing out of hours support where required.
- Keep all application support documentation updated to ensure all team members are aware of material to enable knowledge sharing.
- Assist in problem solving and working with the MIM team where issues become a P2 or P1 incident.
- Look at ways of improving the service we deliver as a team to the end business.
- Experience in a similar application support role with extensive working knowledge of GoAnywhere MFT, 3rd party vendors such as Bottomline, SWIFT, and a solid understanding of data and file encryption methodologies.
- Ability to be flexible and work on project initiatives as part of the day job.
- Sound technical knowledge of Windows, FTP, SFTP, IP ranges, Firewalls, Service Accounts, data encryption methodologies, and general security set-up.
Aldermore Bank PLC is a growing organisation that means there's lots of opportunities to progress. We champion equality by supporting the exceptions to the rule and getting finance to where it's needed. Our benefits package includes a competitive basic salary, discretionary bonus scheme, and a range of core benefits and bonus potential.
What We Offer- Discretionary bonus scheme
- Aviva Digital GP
- Bus And Tram Benefit
- Employee Assistance Programme
- Eyecare Voucher & Display Screens/Desk Set-Up
- Flu Jab Vouchers
- Group Income Protection
- Life Assurance
- Metrolink Annual Pass & Clipper Ticket
- Microsoft Discounts
- Private Medical Insurance Shopping Discounts
- Toothfairy
- Your Workplace Pension
- Hybrid Working
- Critical Illness
- Cycle To Work
- Dental Insurance
- Give As You Earn
- Government Tax-Free Childcare Scheme
- Octopus Electric Vehicles
- Save Our Planet
- Season Ticket Loan
- Spouse Or Partner Life Assurance
- Technology
- Wearable Technology
- Wellbeing App
- Will Writing
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